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IT Operations Engineer

CardlessSan Francisco, California
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Design and manage the comprehensive employee onboarding and offboarding procedures. Currently, the process is overly manual—you will streamline it, creating automated workflows that ensure new hires are fully provisioned on Day 1 and departures are efficiently deprovisioned within hours. Oversee identity and access management across our SaaS ecosystem, including Okta, SSO, SCIM integrations, and access governance. You will be the go-to authority on access management. Manage our Mobile Device Management (MDM) stack, enforce endpoint security policies, and oversee hardware procurement and lifecycle management. Act as the primary liaison between our IT vendors and security partners. You will manage relationships, prioritize their tasks, and ensure all aspects are handled effectively. Collaborate with the engineering and security teams on compliance reviews, evidence collection, and audit preparations. Although you won't lead the security program, you will play a vital role within it. Handle IT escalations that require personal intervention, and develop tools and documentation so that the team can self-serve over time.

About the job

Cardless creates credit card and loyalty platforms for consumer brands, powering programs for companies such as Coinbase, Bilt, Qatar Airways, and Alibaba. With active products in the market and a growing base of cardholders, the company is expanding rapidly.

Role overview

The IT Operations Engineer manages the internal technology that supports Cardless day to day. This position plays a key part in shaping systems and workflows to help the team work efficiently, especially as the company scales.

What you will do

  • Oversee and improve internal IT operations
  • Set up and maintain systems for onboarding and offboarding employees
  • Build the foundation for scalable, reliable IT processes as Cardless grows

Location

San Francisco, California

About Cardless

Cardless is at the forefront of innovation in the financial technology sector, offering a unique platform that combines credit card solutions with loyalty programs. We cater to a diverse range of clients, enabling them to enhance customer loyalty and engagement through our advanced technology. Join us to be part of a dynamic team that is reshaping the financial landscape.

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