Qualifications
First and Second Level Support for internal usersAnalysis, prioritization, and sustainable resolution of IT disruptions and service requestsManagement and maintenance of tickets in a ticketing system based on ITIL processesSetup, configuration, and maintenance of workstations (hardware and software)Installation, configuration, and administration of end-user devices (clients, peripherals, mobile devices)Installation, configuration, and upkeep of standard software and specialized applicationsExecution of software rollouts, updates, and patchesCollaboration with product management, development, and other departmentsCreation of reports, documentation, and knowledge base entries
About the job
D-ploy is a leading provider of IT and engineering solutions with projects spanning across Switzerland, Germany, Czech Republic, Austria, the United Kingdom, and the United States.
We take pride in delivering exceptional and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enhance our clients' IT productivity and contribute to the success and values of their organizations.
We are currently seeking dedicated, adaptable, and solution-oriented individuals who wish to work onsite in Berlin and become integral members of a dynamically growing and international organization.
Join us at D-ploy!