IT Onsite Support Specialist (Berlin, German & English)

D-ploy is a leading provider of IT and engineering solutions with projects spanning across Switzerland, Germany, Czech Republic, Austria, the United Kingdom, and the United States.We take pride in delivering exceptional and innovative services to numerous industry-leading clients. By fostering relationships and building trust within the IT community, we enha…

Hello! We appreciate your interest in joining us at Lightspeed Are you on the lookout for an exciting new opportunity or simply exploring your options? You may be in the perfect place!As a valued member of the Lightspeed Support team, you will serve as the primary point of contact for our clients in need of assistance, addressing a wide range of inquiries from general education to technical troubleshooting across our hardware and software offerings.In collaboration with various global teams at Lightspeed, you will investigate, troubleshoot, test, and resolve issues that our hospitality clients may encounter during their operations.Your Responsibilities:Collaborate with our international, multilingual support team available 24/7 across APAC, EMEA, and NOAM.Flexibility with working days and shifts, including weekends.Engage with our hospitality customers, partners, and team members with a positive and knowledgeable approach, upholding Lightspeed's Gold Class support standards via phone, chat, and email.Utilize effective troubleshooting methods to swiftly identify the root cause of customer issues and deliver timely solutions.Document, track, and resolve customer interactions using our support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring resolution is communicated to all relevant parties.Promote enhancements to our products and services based on customer feedback.Work within a scheduled roster to ensure our customers receive constant assistance.Your Qualifications:Prior experience in customer service or technical support, with a strong focus on delivering an exceptional customer experience.Excellent verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications:Experience in customer interactions via phone, email, and ticketing systems.

Team overview The Small Markets Customer Support team at SumUp connects directly with merchants who rely on our services every day. Team members handle inquiries and issues through phone, chat, and email, providing support in the language each merchant prefers. The team plays a key part in building trust and keeping our merchant community running smoothly. Role overview This Customer Support Agent position focuses on supporting Finnish-speaking merchants, as well as communicating in English. The opening comes as the previous Finnish-speaking agent has moved into a new role within the team. The new agent will step in to maintain strong support for our Finnish merchant base. Based in Berlin, this role offers a chance to start a career in fintech. From the first day, the agent will take on meaningful responsibilities and have a clear path for professional growth. What you will do Assist merchants by phone, chat, and email in both Finnish and English Deliver prompt, friendly, and effective support Help merchants resolve questions and challenges, ensuring a positive experience with SumUp

What is Leapsome?Leapsome is an innovative AI-driven people platform that is transforming HR practices for modern teams. Our platform enhances HR efficiency and empowers high-performing teams by automating, connecting, and streamlining every aspect of the employee lifecycle — from onboarding to performance management, and from engagement to development. Designed with user-friendliness in mind, Leapsome ensures high acceptance among employees, managers, and HR teams alike.Our mission is to create fulfilling work experiences for all, with a vision to transform the future of work by establishing ourselves as the premier People platform for HR excellence and high-performance teams. We enable organizations to foster environments where individuals can reach their objectives, collaborate, and cultivate genuine motivation and engagement.With thousands of organizations trusting us globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This investment has propelled the development of our intelligent platform, enhanced employee experiences, and facilitated our expansion into the US market.Now is an exciting time to join Leapsome and be part of our journey to reshape the future of work!Your Role:Are you passionate about solving intricate problems and helping others achieve success? If you possess a natural curiosity to delve deep into issues, communicate with empathy and clarity, and are excited about leveraging AI to enhance productivity, we want to hear from you!We are seeking a German-Speaking Product Support Specialist to join our Berlin team. You will serve as the primary expert for our German-speaking clientele, diagnosing technical challenges, addressing product inquiries, and ensuring that every user maximizes their experience with Leapsome. Collaborating closely with our Support, Product, and Engineering teams, you will actively contribute to creating a world-class support experience.This role is perfect for someone who is technically inclined, eager to learn about how complex products function, and looking to grow within a dynamic, AI-focused environment.Key Responsibilities:Provide support to German- and English-speaking customers via email, demonstrating clarity, empathy, and technical proficiency.Manage support tickets from initial contact through to resolution, ensuring prompt and effective solutions.Investigate and troubleshoot complex issues to determine root causes.Work closely with Product and Engineering teams to identify recurring problems and implement solutions.Assist in developing internal documentation and resources.

Hello! We appreciate your interest in joining our team at Lightspeed! Are you on the lookout for an exciting new role? Whether you are actively seeking or just browsing, we have a fantastic opportunity for you! As a key member of Lightspeed's Support team, you will serve as the primary point of contact for our customers requiring assistance. You will address a wide range of queries, from general inquiries to in-depth hardware and software troubleshooting. You will collaborate closely with our global teams to investigate, troubleshoot, test, and resolve issues that our hospitality clients might encounter during their service.

About UsPerk, previously known as TravelPerk, is a pioneering platform designed for efficient travel and spend management. Our innovative tools automate various processes, from travel bookings to expense management, thereby allowing businesses to focus on what truly matters. By addressing the challenges of shadow work that hampers productivity, we aim to create a work environment that fosters creativity and efficiency.With over 10,000 clients globally, including renowned brands like Wise, On Running, and Breitling, we are tackling the significant challenge of lost productivity—an issue costing the global economy approximately $1.7 trillion.Since our establishment in 2015, Perk has expanded to a diverse workforce of over 1,800 employees across 12 offices worldwide, with our headquarters located in London and Boston. We emphasize innovation, simplicity, and control, transforming how enterprises operate and enhancing employee satisfaction.At Perk, our core values drive us: we encourage ownership, strive for a 7-star customer experience, and work collaboratively as one team. We believe in nurturing a mindset of curiosity and purpose to unlock your full potential. Our team comprises industry leaders from the travel and SaaS sectors, representing over 70 nationalities. If you are passionate about making a significant impact and transforming the work experience for millions, we invite you to join us.To learn more, visit www.perk.com.

Join our dynamic team at Lightspeed as a Social Media Specialist specializing in the German market. In this role, you will be essential in crafting and executing social media strategies that resonate with our audience. You will engage with our community, analyze trends, and collaborate with various teams to enhance our brand presence.

About the Role mcmakler1 is looking for an IT Support Specialist in Berlin to help keep technology running smoothly for the team. This role focuses on supporting users, resolving technical issues, and maintaining IT systems within the technology department.

Role overview Planet Labs seeks an IT Support Specialist based in Berlin, Germany. The position centers on maintaining reliable IT systems and assisting employees with their day-to-day technical needs. Key responsibilities Diagnose and resolve technical problems for staff, covering both hardware and software issues Oversee and maintain company hardware to ensure smooth operation Assist with the management and functioning of software applications Team environment Join a collaborative IT team dedicated to supporting colleagues and keeping workflows uninterrupted. Strong problem-solving abilities will help address daily challenges and contribute to the company’s ongoing productivity.

Role overview Assent Inc. is looking for a German-Speaking Supplier Support Representative based in Berlin. This role acts as the main connection between customers and suppliers, making sure both groups can use Assent’s services effectively. Daily tasks require fluency in German for direct support and communication. What you will do Answer questions from clients and suppliers about Assent’s services Communicate clearly in both German and English Resolve issues and help maintain a high level of customer satisfaction Support improvements to processes and daily operations What to expect at Assent Join a team that values collaboration and support Use German language skills every day in your work Directly impact the success of customers and suppliers Access opportunities for career growth within the company

Are you someone who thrives in a structured environment with defined responsibilities and efficient workflows? We are looking for you: a reliable and organized Sales Support Specialist (m/f/d) who will assist our strategy consultants in their daily operations, prepare appointments, and ensure that background processes run smoothly.This role is ideal for proactive individuals who enjoy taking on organizational responsibilities and appreciate clear structures.Your Responsibilities:Assist strategy consultants with day-to-day operations (follow-ups, documentation, organization)Conduct telephone outreach to prospects for structured pre-qualificationPlan and coordinate appointments according to established processesPrepare for and follow up on consulting meetingsParticipate in trade shows and events (organization, list management, follow-up)What We Offer:Clear Work Structure: Defined processes, documented tasks, clear rolesStability & Predictability: Regular workdays with a long-term perspectiveSystematic Onboarding: 2–4 weeks with detailed workflows, checklists, and toolsClean Work Environment: Modern, air-conditioned office with well-regulated processesTeam Spirit: Everyone knows their area and contributes to collective efficiency

Join Us as a Customer Support Agent - German Speaker!At SumUp, a leading global fintech company, our mission is to empower small businesses with innovative financial solutions. Since our inception in 2012, we have partnered with over 4 million merchants across 37 markets, offering user-friendly tools for payment management, business finances, and customer relations.As a Customer Support Agent focused on the German-speaking market, you will be the friendly voice of our brand, assisting our clients and ensuring their satisfaction.Your Responsibilities:Assist our German-speaking customers via phone, email, chat, and social media.Address inquiries and provide support regarding our POS solutions for merchants.Engage in continuous process optimization to enhance customer satisfaction.What We’re Looking For:Strong multi-tasking abilities.Exceptional verbal and written communication skills in both German and English.A proactive problem-solving mindset.Experience with CRM systems.A demonstrated ability to work both collaboratively and independently.Why Work with Us at SumUp? Be part of a global team working on large-scale fintech products that serve millions of businesses. This position is office-based at our Berlin location. Embrace a culture of diversity and inclusion where every perspective is valued and respected. Enjoy a dedicated annual learning and development budget of €2000 for conferences or further education. Take advantage of our unique 30-day sabbatical after three years of employment. Refer talented individuals and earn bonuses.This position is on-site.

About UsPerk (formerly known as TravelPerk) is a cutting-edge platform designed for travel and spend management. Our innovative tools streamline tedious, manual tasks, allowing businesses to focus on what truly matters. From travel bookings to expense tracking and invoice handling, we automate processes to eliminate inefficiencies that drain productivity and creativity. By addressing the significant issue of lost productivity—amounting to a staggering $1.7 trillion—we empower companies to maximize their potential and drive meaningful impact.Trusted by over 10,000 businesses globally, including renowned brands like Wise, On Running, Breitling, and Fabletics, we are committed to enhancing workplace efficiency. Founded in 2015, Perk has rapidly expanded to a diverse team of over 1,800 professionals across 12 offices worldwide, with our headquarters situated in London and Boston. We pride ourselves on fostering a work environment that prioritizes innovation, control, and simplicity, transforming how organizations operate and how individuals feel at work.At Perk, our values guide us: we act as owners, strive to deliver a premier experience, and function as a cohesive team. We embrace curiosity, purpose, and a growth mindset, valuing the potential within each individual. Our talent team is a vibrant mix of experts from the travel and SaaS sectors, representing more than 70 nationalities. If you're passionate about making a real difference and shaping the work experiences of millions, we welcome you to join our team.Learn more about us at www.perk.com.

Join our dynamic team at arhs as an IT Support Specialist, where you will play a crucial role in providing top-notch technical support to our clients and internal teams. You will be responsible for troubleshooting and resolving various IT issues, ensuring optimal performance of systems and applications. Your expertise will help us maintain high service standards and enhance user satisfaction.

Bist du eine dynamische Persönlichkeit, die Wert auf Struktur, Effizienz und Verantwortung legt? Wenn ja, dann könnte dies die perfekte Gelegenheit für dich sein!Wir suchen eine engagierte und gut organisierte Fachkraft (m/w/d), die feste Zuständigkeiten und klare Abläufe schätzt. In dieser Position bist du verantwortlich dafür, dass unsere internen Prozesse reibungslos, termingerecht und zuverlässig ablaufen. Wenn du gerne Verantwortung übernimmst, strukturiert arbeitest und einen hohen Anspruch an Ordnung und Genauigkeit hast, dann bist du bei uns genau richtig.Deine AufgabenVerwaltung & Dokumentation: Du bearbeitest Aufträge, erstellst Rechnungen, überwachst Zahlungseingänge und verwaltest Personalakten und Lagerbestände mit Fokus auf Struktur und Vollständigkeit.Assistenzaufgaben: Du unterstützt die Geschäftsleitung im Tagesgeschäft mit Diskretion und Planungsgenauigkeit.Kundenkontakt: Du stehst in telefonischem und schriftlichem Kontakt mit unseren Kunden, um klare Abläufe und eine verbindliche Kommunikation zu gewährleisten.Organisation von Terminen & Reisen: Du koordinierst Geschäftsreisen und Seminare unter Berücksichtigung von Fristen und Budgets.Prozesspflege: Du identifizierst Optimierungspotenziale und verbesserst systematisch bestehende Abläufe.Wir bieten dirEinen sicheren Arbeitsplatz mit langfristiger Perspektive: Wir legen Wert auf Verlässlichkeit und Beständigkeit.Einen strukturierten Arbeitsalltag: Klare Prozesse und Routinen geben dir Sicherheit im Tagesgeschäft.Eine angenehme Arbeitsumgebung: Modernes Büro mit hochwertiger Ausstattung und Klimatisierung.Eine teamorientierte Kultur: Klare Zuständigkeiten und gegenseitiger Respekt innerhalb eines verlässlichen Teams.

Join KnowBe4, the global frontrunner in Human Risk Management, recognized by over 70,000 organizations worldwide for safeguarding their employees and AI systems for more than 15 years. We are at the forefront of a transformative security era, powered by AI since 2016 and leading the market from day one.Our HRM+ solution integrates continuous risk intelligence, cutting-edge technical defenses, and tailored training to cultivate robust security cultures within organizations. We empower businesses to comprehend, assess, and mitigate human risks across their workforce, defending against threats like deepfakes and the latest AI-driven risks.At KnowBe4, we are committed to not only shielding organizations against cyber threats but also to fostering a positive environmental impact. True resilience is collective, requiring us to protect our people, our data, and our planet.

Join Synthflow AI, a revolutionary enterprise AI agent platform that streamlines customer operations across various channels including voice, chat, and messaging. Our intelligent agents manage routine interactions at scale, allowing teams to concentrate on high-impact projects.Over 20 million hours of operations automated60% more calls answered compared to non-AI operators150 million interactions managed, boasting a 99.99% uptimeSupported by esteemed investors including Accel, Atlantic Labs, and Singular, and trusted by over 1,000 clients, we are proud to be recognized as one of the most promising companies in Germany.

In der Abteilung Banking Operations unterstützt das Tax Team in Berlin und Düsseldorf seine Kunden bei operativen Steuerfragen. Mithilfe der fortschrittlichen Bankensoftware Avaloq und durchdachten, zuverlässigen Prozessen strebt unser Team an, effektive Dienstleistungen in einem dynamischen Steuerumfeld anzubieten.Führung und Management des deutschen SteuerteamsKoordination der gesetzlichen Meldungen gemäß den Vorgaben des Bundeszentralamts für Steuern und verwandten InstitutionenÜberwachung der Bearbeitung von Kundenanfragen zur steuerlichen Behandlung von WertpapiertransaktionenLeitung von Projekten zur Umsetzung gesetzlicher Anforderungen in Bezug auf Steuer- und Berichtsthemen (z. B. Quellensteuer, Investitionssteuerreform, Kirchensteuer)Mitwirkung an der Entwicklung neuer Funktionen für unsere Banking-Plattform zur Optimierung der Prozesseffizienz und Minimierung operativer RisikenSicherstellung der Einhaltung aller gesetzlichen und regulatorischen Anforderungen innerhalb des TeamsTeilnahme an Projekten zur Akquise neuer KundenErstellung und Prüfung von jährlichen Steuerberichten für unsere MandantenEffektive Kommunikation mit Kunden und internen Stakeholdern

Join Our Team as a German Inbound Success Coach in Berlin!As part of our dynamic Sales Organization, the Inbound Success Coach (ISC) team plays a pivotal role at the forefront of our sales process. Our mission is to assist prospective clients by addressing their inquiries and prequalifying sales opportunities for our dedicated Account Executives.The ISC team manages a significant volume of inbound queries through our website and phone, tackling inquiries related to technical issues, product features, and purchasing. Your primary responsibility will be to assist these inquiries to uncover potential sales opportunities. When you identify a promising prospect, you will prequalify them, guide them on product usage, uncover pain points, and illustrate how HubSpot can fulfill their needs. If it’s a good fit, you’ll arrange a meeting with an Account Executive.This entry-level position is perfect for individuals launching a sales career or transitioning into sales, providing ample opportunities for skill enhancement, product knowledge acquisition, and a clear advancement path within our Sales Organization.

Join our dynamic team at felixrippl as a Personal Assistant! We are searching for a highly organized and proactive individual to provide comprehensive support to our executives. This full-time position requires fluency in German and offers an exciting opportunity to contribute to our fast-paced environment.