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IT Infrastructure Manager

Redwood Credit UnionSanta Rosa, California
On-site Full-time

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Experience Level

Manager

Qualifications

We are seeking applicants with strong technical expertise in IT infrastructure management, preferably with experience in financial services or similar industries. Candidates should possess a solid understanding of cloud platforms, virtualization technologies, and network management. A proven track record in team leadership and incident response management is essential. Strong analytical and problem-solving skills, along with effective communication and interpersonal abilities, are required to facilitate collaboration across departments and with external vendors.

About the job

Join Redwood Credit Union as an IT Infrastructure Manager, where you will play a crucial role in safeguarding the confidentiality, integrity, availability, and performance of our computing and networking environments. You will lead a skilled infrastructure engineering team, overseeing technical operations across all facets of our IT infrastructure, encompassing network management, cloud platforms, DevOps practices, infrastructure as code (IaC), virtualization technologies, and server management (Windows and Linux). Your expertise will drive automation and scalability through innovative engineering methodologies while ensuring that our mission-critical systems remain secure, resilient, and operational around the clock.

Key Responsibilities
Team Leadership:
o Lead a dedicated team responsible for the development, management, and security of RCU’s server and network environment.
o Ensure 24/7 support for all critical systems and infrastructure.
o Head the incident response team, establishing procedures and controls that uphold the confidentiality, integrity, and availability of RCU systems and data.
o Manage vendor relationships to coordinate repairs and maintenance of enterprise application system hardware.
o Prioritize technical issues effectively and communicate resolution timelines as necessary.
o Foster a positive work environment that promotes team member contributions, satisfaction, and professional development.
o Guarantee effective disaster recovery and business continuity for enterprise applications and host systems.
Infrastructure Architecture & Management:
o Design, maintain, and administer the technology infrastructure that supports The Redwood Group, including network, server, virtualization, storage, database, and telecom systems.
o Develop comprehensive procedures and processes for overseeing and maintaining RCU’s infrastructure, including SAN/NAS storage systems, servers, and databases.
o Implement monitoring and alerting tools to deliver real-time insights on the security, performance, and availability of RCU systems and networks.
o Automate essential tasks related to infrastructure management, including administration, monitoring, testing, and deployments.
o Provide insights on budgetary considerations while ensuring operations remain within fiscal constraints.
o Contribute to key departmental and corporate strategic initiatives and provide recommendations for the IT Business Plan.
o Create, maintain, and validate disaster recovery processes for all systems and network equipment, ensuring achievable recovery time and point objectives.
o Assist teams in troubleshooting, testing, and debugging configurations for PCs, servers, networks, and printers.

About Redwood Credit Union

At Redwood Credit Union, we are committed to building strong financial futures for our members and communities. Our culture is rooted in collaboration, innovation, and service excellence, driving us to provide top-notch financial solutions while fostering an inclusive and supportive workplace for our team members.

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