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IT Helpdesk Technician II - Lakewood, NJ

CubXLakewood, New Jersey, United States
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in IT support, particularly with Microsoft technologies. Strong understanding of networking concepts and protocols. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a fast-paced environment. Effective communication skills, both written and verbal.

About the job

About Us:

CubX is an innovative Managed Service Provider (MSP) committed to simplifying IT solutions for businesses of all sizes. We pride ourselves on delivering exceptional IT services, emphasizing technical expertise, networking, and fostering long-lasting relationships with our clients. We are currently looking for a Help Desk Technician II (Level 2) who possesses a passion for technology, with experience in Microsoft 365, Azure AD, Intune, networking, and cloud-first environments. This role is ideal for someone who thrives in a dynamic, collaborative MSP environment.

Why Work with CubX?

At CubX, we view our clients as partners, not just tickets. Our commitment to providing exceptional service is paired with a personal touch. We encourage creativity, proactive problem-solving, and a balanced work environment. Our comprehensive benefits package includes:

  • Competitive Salary & Comprehensive Benefits: Health, dental, vision, 401(k), and PTO.
  • Professional Development: Opportunities for training and certification programs to advance your skills in Microsoft 365, Azure, and networking.
  • Fun & Inclusive Culture: Enjoy team events, social activities, an onsite gym for wellness, and a supportive work environment that values your contributions.

Curious about our workplace culture?

Discover What It’s Like to Work at CubX!

Key Responsibilities:

  • Helpdesk Support: Deliver Level 2 IT support and address client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android).
  • Workload Management: Organize and prioritize tasks for timely completion.
  • Office 365 Administration: Manage and configure applications including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive.
  • Networking Management: Configure and troubleshoot network protocols such as DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi.
  • Endpoint Management: Utilize Microsoft Intune for effective device management and policy enforcement.
  • Azure Administration: Assist with Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud resource management.
  • Email Security: Configure SPF, DKIM, DMARC, and additional email security settings to ensure safe email delivery across client domains.

About CubX

CubX is a forward-thinking Managed Service Provider that focuses on providing seamless IT solutions tailored to the needs of diverse businesses. We are dedicated to cultivating strong client relationships while delivering high-quality services backed by technical excellence.

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