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IT Help Desk Technician

BCTechProBuffalo
On-site Full-time

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Experience Level

Entry Level

Qualifications

Strong problem-solving skills and attention to detailExcellent communication and interpersonal skillsFamiliarity with Windows and Mac operating systemsExperience with help desk software and remote support toolsAbility to work independently as well as part of a team

About the job

BCTechPro is hiring an IT Help Desk Technician in Buffalo. This position serves as the first point of contact for clients seeking technical support. The technician helps keep client IT systems running smoothly by handling a range of support requests.

What You Will Do

  • Diagnose and resolve hardware and software issues for clients
  • Assist with network connectivity problems
  • Maintain accurate records of support requests and actions taken
  • Work with the IT team to escalate and resolve complex technical problems
  • Help implement solutions that improve the client experience

Location

This role is based in Buffalo.

About BCTechPro

BCTechPro is a leading technology solutions provider in Buffalo, committed to delivering innovative IT services to businesses. We pride ourselves on our customer-centric approach and our ability to adapt to the ever-evolving tech landscape.

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