Horace Mann Service Corporation logoHorace Mann Service Corporation logo

IT Delivery Operations Lead

Remote Full-time $66.5K/yr - $92K/yr

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess strong communication and organizational skills, along with a proven ability to facilitate cross-functional collaboration. Experience in IT project management is a significant advantage.

About the job

The IT Delivery Operations Lead is pivotal in bridging the gap between business needs and IT implementation. This role ensures seamless operations from project initiation to successful delivery by collaborating with business stakeholders and cross-functional IT teams. The Lead promotes transparency, alignment, and operational efficiency throughout the IT/Digital portfolio, while fostering high-quality engagement practices.

Intake Facilitation & Workflow Management

  • Act as the primary contact for Digital/IT intake requests, ensuring submissions are well-defined, categorized, and correctly routed.
  • Oversee intake activities to guarantee smooth progression from requests to deliveries.
  • Ensure intake documentation is thorough, precise, and actionable.
  • Support decision-making processes within established governance and prioritization frameworks.
  • Facilitate initial discovery sessions with Business Analysts (BA) and User Experience (UX) teams to minimize rework.
  • Maintain visibility across multiple teams regarding the status of work from intake through delivery.
  • Communicate project priorities, timelines, and decisions to stakeholders effectively.
  • Ensure consistent tracking and resolution of inquiries, issues, and changes throughout the project lifecycle.

Cross-Functional Coordination

  • Serve as a central point of coordination among business partners and delivery teams, including BA, QA, UXD, and development.

About Horace Mann Service Corporation

Horace Mann Service Corporation is dedicated to providing exceptional service in the insurance and financial solutions industry. We focus on meeting the unique needs of educators and their families, ensuring peace of mind and security through our comprehensive offerings.

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