About the job
About Industrious
Industrious is a leading provider of premium workplace-as-a-service solutions, known for creating highly rated workspaces. The company’s mission centers on making every workday exceptional for teams of all sizes, including its own staff. Collaboration, fresh ideas, and shared achievements shape daily life at Industrious. Team members are encouraged to bring their authentic selves to work, contributing to a culture that values diverse backgrounds and perspectives. Inclusion and respect are core values, and every individual’s uniqueness is celebrated.
Learn more about Industrious and its culture at www.industriousoffice.com/careers.
Role Overview: IT Associate – Europe
Industrious seeks an adaptable IT Associate to join the global technology team in London (131 Finsbury Pavement). This role supports a variety of sites across Europe, balancing enterprise standards with local needs. The position suits someone with broad technical curiosity and a strong interest in troubleshooting complex issues. The IT Associate will work in a multifaceted support environment, staying current with new technologies and continuously improving the member experience. Strict adherence to global security protocols is required, along with the flexibility to address the unique technical challenges of different European locations.
Main Responsibilities
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Comprehensive IT Support & Service Excellence:
- Provide Tier 1-2 technical support for multiple European locations, handling a range of hardware and software (macOS, Windows, iOS, and SaaS tools).
- Act as the main technical contact for members, resolving complex queries with a service-oriented approach and maintaining professionalism in every interaction.
- Lead on-site technical setup for new location launches, ensuring all systems are ready for operations.

