About the job
Cognism delivers B2B data and sales intelligence to help businesses connect with qualified decision-makers. With its headquarters in London and offices worldwide, the company supports revenue teams by providing trusted contact data and contextual insights for prospecting.
The Integrations & Implementations Specialist role is based in Skopje. This position focuses on guiding customers through the onboarding and integration of Cognism’s products. Collaboration with teams across the company is essential to ensure each client’s experience is smooth and meets their business needs.
Key Responsibilities
- Advocate for customer needs and deliver high-quality service throughout every stage of implementation.
- Engage with clients post-sale to understand requirements, outline steps, and set project timelines for product customization and integration.
- Oversee the full implementation process, from initial discovery to project completion, tracking progress and key milestones.
- Maintain open communication with clients, gather feedback on use cases, and share insights with the Product Team to ensure alignment with expectations.
- Customize Cognism’s products to address each client’s specific needs.
- Develop tailored implementation strategies for individual customers.
- Monitor progress against KPIs, focusing on deadlines and customer satisfaction.
- Provide regular updates to customers and internal stakeholders, clearly communicating timelines and deliverables.
- Identify and escalate risks or issues during implementation when necessary.
- Ensure all implementations meet Cognism’s quality standards and follow best practices in project management and software deployment.
