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Integration Specialist at ATPCO | Singapore

ATPCOSingapore
Remote Full-time

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Experience Level

Mid to Senior

Qualifications

Ideal Candidate:Exceptional communication skills, capable of engaging effectively with both technical and business audiences. Preferred experience in the airline industry, flight shopping, merchandising, or familiarity with ATPCO data. Adept at collaborating with sales teams and directly engaging with customer stakeholders. Ability to simplify complex technical concepts for non-technical audiences. Proven track record in leading technical integrations or onboarding projects. Strong skills in documentation, presentation, and stakeholder management. Detail-oriented with a commitment to best practices, system optimization, and enhancing customer experiences.

About the job

As an Integration Specialist at ATPCO, you will be pivotal in facilitating the seamless onboarding and technical integration of our innovative product offerings within client environments. This position is designed to ensure that all implementations adhere to industry best practices, align with our clients' operational goals, and promote swift product adoption.

In your role as a trusted technical advisor, you will guide clients through the entire process—from pre-sales discovery to production readiness. This position serves as a crucial link between Sales, Product Development, Engineering, and Customer Support teams, orchestrating seamless integrations and delivering an unparalleled customer experience. Your extensive product knowledge, combined with solid technical and business insight, will empower clients to fully leverage ATPCO's solutions.

Key Responsibilities:

  • Lead customer onboarding and manage technical integrations for assigned product lines.

  • Collaborate with Sales and Product teams to facilitate pre-sales discovery, technical assessments, trials, and successful implementations.

  • Steer customers through integration and implementation processes, ensuring a smooth transition from evaluation to production.

  • Address and resolve technical integration challenges while ensuring adherence to best practices and system optimization.

  • Provide ongoing technical support post-sales to foster product adoption and ensure long-term customer success.

  • Continuously update technical integration documentation in partnership with Product teams.

  • Oversee administrative tasks related to integration, including billing coordination and quality assurance.

  • Clearly communicate the value and advantages of ATPCO’s airline merchandising solutions to both technical and business stakeholders.

About ATPCO

ATPCO is the world’s foremost provider of fare content, managing over 200 million fares across 160 countries. Our technology and data solutions are relied upon daily by the travel industry to help millions of travelers reach their destinations efficiently. Join us in crafting innovative applications that empower global travel—ATPCO is integral to every flight purchase. We are not only shaping the future of air travel but also redefining how and where exceptional work occurs. At ATPCO, we champion flexibility, trust, and a culture where your wellbeing is our priority. Why Join Us? Remote-First Culture – Enjoy the flexibility to work from home in your country of hire. “Leave Your Way” PTO – Take the time you need, whenever you need it. 401(k) with Generous Employer Match – Secure your financial future with our support. Comprehensive Benefits – Health, dental, vision, and mental health coverage. Global Tuition Assistance – Invest in your personal and professional growth.

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