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Insight Operations & AI Enablement Lead - Trust Based Solutions

Gen DigitalUSA - New York, NYNew
Hybrid Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in operations management, ideally within insights or marketing environments. Strong understanding of AI technologies and their application in operational processes. Excellent organizational skills with the ability to manage multiple priorities effectively. Strong analytical and problem-solving skills. Ability to work collaboratively in a hybrid team environment. Exceptional communication skills, both written and verbal. Degree in business, marketing, or a related field preferred.

About the job

Location: New York, NY (Hybrid: 3 days per week in the office)

Role overview

The Insight Operations & AI Enablement Lead joins the Global Insights & Strategy team within Gen Digital’s Global Marketing division. This role sits at the intersection of strategy, operations, and enablement. The focus is on building and scaling both operational and AI-driven frameworks for the Insights function, helping the team work more efficiently and prioritize high-impact insights and strategies.

What you will do

  • Drive the AI enablement agenda for the Insight team, identifying and implementing tools and processes that support smarter, faster decision-making.
  • Manage core team operations, including budget oversight, supplier relationships, and coordination of regular team meetings.
  • Oversee research operations, covering tools management, governance, compliance, and participant recruitment.
  • Blend operational expertise with a technical mindset to support the team’s mission and service orientation.

Work environment

This position follows a hybrid work model, with three days each week in the New York office. The team values creative discussion, healthy debate, and continuous learning. Colleagues support one another and welcome diverse experiences and perspectives.

About Gen Digital

Gen Digital serves nearly 500 million users in over 150 countries through brands like Norton, Avast, LifeLock, and MoneyLion. The company focuses on cybersecurity, online privacy, identity protection, and financial wellness. Gen Digital encourages flexible work arrangements, offers competitive compensation, and supports employee well-being.

About Gen Digital

Gen Digital is a leading global organization focused on empowering individuals through Digital Freedom. Our trusted brands, including Norton, Avast, and LifeLock, deliver cutting-edge cybersecurity, online privacy solutions, and financial wellness services to millions worldwide. We prioritize innovation, customer satisfaction, and a collaborative workplace culture that values diversity and continuous improvement.

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