About the job
Location: New York, NY (Hybrid: 3 days per week in the office)
Role overview
The Insight Operations & AI Enablement Lead joins the Global Insights & Strategy team within Gen Digital’s Global Marketing division. This role sits at the intersection of strategy, operations, and enablement. The focus is on building and scaling both operational and AI-driven frameworks for the Insights function, helping the team work more efficiently and prioritize high-impact insights and strategies.
What you will do
- Drive the AI enablement agenda for the Insight team, identifying and implementing tools and processes that support smarter, faster decision-making.
- Manage core team operations, including budget oversight, supplier relationships, and coordination of regular team meetings.
- Oversee research operations, covering tools management, governance, compliance, and participant recruitment.
- Blend operational expertise with a technical mindset to support the team’s mission and service orientation.
Work environment
This position follows a hybrid work model, with three days each week in the New York office. The team values creative discussion, healthy debate, and continuous learning. Colleagues support one another and welcome diverse experiences and perspectives.
About Gen Digital
Gen Digital serves nearly 500 million users in over 150 countries through brands like Norton, Avast, LifeLock, and MoneyLion. The company focuses on cybersecurity, online privacy, identity protection, and financial wellness. Gen Digital encourages flexible work arrangements, offers competitive compensation, and supports employee well-being.

