company

Inbound Customer Service Representative

Concord ServicingMexico City, Mexico City, Mexico
On-site Full-time MXN 10.6K/yr - MXN 10.6K/yr

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Experience Level

Entry Level

Qualifications

We are seeking candidates with:Outstanding communication skills, including proper grammar, voice, and diction. Proven customer service abilities, characterized by friendliness, courtesy, and a helpful demeanor. Knowledge of loan calculations, as well as proficiency in 10 Key, Microsoft Word, Excel, and Outlook. The capability to read and interpret operating and maintenance instructions, as well as procedural manuals. Fluency in English, both written and spoken; bilingual (English/Spanish) is an advantage. A willingness to work beyond 40 hours per week as needed during peak business periods, special projects, or client engagements.

About the job

Concord Servicing is a leading, full-service loan servicing company dedicated to providing compliant, flexible, and scalable portfolio servicing solutions tailored to the unique needs of loan originators, capital providers, and their customers across various asset classes. We pride ourselves on being service-focused and innovative thought leaders, utilizing proprietary technology to offer comprehensive, configurable, and customizable servicing solutions. Our team of subject matter experts proactively collaborates with clients to enhance portfolio performance while maintaining competitive pricing.

As an Inbound Customer Service Representative, you will play a crucial role in addressing incoming calls and reaching out to customers to provide timely information or solutions to their inquiries, adhering to established guidelines.

  • Complete necessary paperwork or documentation to facilitate resolutions to customer inquiries promptly.
  • Ensure compliance with all relevant laws and regulations during each interaction.
  • Handle challenging customer situations with professionalism and composure.
  • Assist operational teams with various tasks and projects as required.
  • Adapt to changes effectively and manage additional responsibilities as assigned.

About Concord Servicing

Concord Servicing is at the forefront of the loan servicing industry, committed to delivering exceptional service and innovative solutions. We leverage cutting-edge technology and expert knowledge to meet the diverse needs of our clients and enhance their portfolio performance.

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