Inbound Customer Service Representative

Concord Servicing is a leading, full-service loan servicing company dedicated to providing compliant, flexible, and scalable portfolio servicing solutions tailored to the unique needs of loan originators, capital providers, and their customers across various asset classes. We pride ourselves on being service-focused and innovative thought leaders, utilizing proprietary technology to offer comprehensive, configurable, and customizable servicing solutions. Our team of subject matter experts proactively collaborates with clients to enhance portfolio performance while maintaining competitive pricing.As an Inbound Customer Service Representative, you will play a crucial role in addressing incoming calls and reaching out to customers to provide timely information or solutions to their inquiries, adhering to established guidelines.Complete necessary paperwork or documentation to facilitate resolutions to customer inquiries promptly.Ensure compliance with all relevant laws and regulations during each interaction.Handle challenging customer situations with professionalism and composure.Assist operational teams with various tasks and projects as required.Adapt to changes effectively and manage additional responsibilities as assigned.

Join our dynamic team at Expeditors as a Customer Service Representative in Ground Transportation! In this role, you will be the primary point of contact for our clients, providing exceptional service and support to ensure their transportation needs are met with efficiency and professionalism. You will handle inquiries, resolve issues, and coordinate logistics to ensure smooth operations.

OpenTable, a prominent leader in the restaurant industry with over 25 years of experience and part of Booking Holdings, Inc. (NASDAQ: BKNG), is committed to empowering restaurants to flourish. With a network of millions of diners and over 60,000 restaurant partners, our innovative technology allows restaurants to concentrate on their core values—their teams, their guests, and their profits—while providing diners with the ability to discover and reserve the ideal dining venue for any occasion.At OpenTable, every team member makes a significant contribution to our mission. Join a global team that embraces hospitality at its core, ensuring we take care of others while cultivating our company culture.As we expand rapidly, we invite you to become part of our exciting journey! The key quality we seek in this role is a genuine passion for assisting others. While some technical skills are beneficial, your ability to connect with people and think logically are paramount; we will provide the necessary training. If you possess computer networking or technical knowledge, that is a plus!Your primary objective is not merely to expedite calls, but to deliver exceptional service that leaves customers satisfied and confident in OpenTable. Our diverse global clientele requires adaptability, and you will be integral in fostering long-lasting relationships with customers, making you our best marketing ambassador!Note: Candidates must be proficient in both Spanish and English.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

Role overview Domino's Pizza, Inc. is looking for a Customer Service Representative based in Mexico. This role acts as the main connection between customers and the store, focusing on order handling and ensuring a positive dining experience. Direct interaction with guests is a central part of the job, along with careful attention to details throughout each shift. What you will do Welcome customers and respond to questions about the menu Take orders accurately, both face-to-face and over the phone Handle customer concerns and resolve issues quickly Collaborate with team members to maintain efficient service Requirements Clear and effective communication skills Ability to address and solve problems as they arise Comfort working in a busy environment Friendly and helpful approach to customer service

Join Lalamove as an Inbound Sales Associate, where you will play a pivotal role in driving our sales initiatives. In this dynamic position, you will engage with potential customers, understand their needs, and guide them to the best solutions we offer. Your ability to build relationships and communicate effectively will be essential in converting inquiries into loyal customers.

Role Overview QIMA is hiring a Customer Service Analyst in Mexico City. This position focuses on supporting customers throughout their journey, aiming to strengthen satisfaction and loyalty at every step. What You Will Do Respond to customer inquiries and requests Deliver timely and accurate solutions to resolve issues Work to ensure each customer has a smooth, positive experience Impact This role directly supports QIMA's commitment to high-quality service and helps build lasting relationships with customers.

Join our dynamic team at QIMA as a Customer Service Coordinator, where you will be the frontline representative of our commitment to excellence in customer service. We are looking for an enthusiastic individual who is passionate about providing outstanding support to our clients. You will play a crucial role in ensuring customer satisfaction and facilitating effective communication between our clients and internal teams.Your responsibilities will include managing customer inquiries, resolving issues, and providing information about our services and products. If you thrive in a fast-paced environment and have a knack for problem-solving, we invite you to apply!

Role Overview Nubank is looking for a Customer Service Analyst in Mexico City. This role focuses on supporting customers and improving how the company delivers service. Expect to review customer interactions, spot patterns, and suggest ways to enhance support strategies. What You Will Do Analyze customer service interactions and feedback Identify trends in customer needs and issues Work with the team to recommend improvements to service processes About Nubank Nubank is a growing fintech company that prioritizes innovation and customer satisfaction.

Join the Criminal Defense Revolution with Michael & Associates!At Michael & Associates, we are not merely a law firm; we are at the forefront of transforming criminal defense. Established in Austin, Texas, we have rapidly emerged as one of the most prominent and sought-after criminal defense firms in the region. Our remarkable achievements are a result of our innovative legal strategies combined with advanced technology, ensuring exceptional outcomes for our clients.Your Role: Sales Intake RepresentativeAs a Sales Intake Representative, you will serve as the initial touchpoint for potential clients, offering a warm and knowledgeable introduction to our firm. Your role will encompass guiding clients from their first inquiry to a formal meeting with our skilled attorneys. Your professionalism, empathy, and effective communication will be vital in fostering a positive and enduring attorney-client relationship.Your Daily ResponsibilitiesCreate Lasting First Impressions Represent our firm with warmth, confidence, and professionalism during every interaction. Ensure clients feel acknowledged, supported, and understood.Respond to Client Inquiries with Care Handle incoming inquiries from potential clients by providing clear answers, assessing their needs, and scheduling consultations with our legal team.Manage the Client Experience Collaborate with internal teams to coordinate appointments and follow-ups, ensuring a smooth client journey from first contact to the attorney meeting.Why You Should Join UsThis role is not just another intake position; it’s an opportunity to contribute to an impactful mission: Become part of a dynamic, fast-paced team that prioritizes innovation, efficiency, and a client-centric approach. Acquire valuable experience in the legal sector with a rapidly growing firm. Play an integral role in providing top-notch legal services to clients during pivotal moments in their lives. Thrive in a culture that champions technology, collaboration, and high performance.If you are empathetic, organized, and driven to make a difference, this is more than just a job—it’s your chance to be part of a transformative journey.Ready to help redefine criminal defense? Apply today and become a part of the Michael & Associates team.

Bookkeeping & Account ManagementEfficiently categorize transactions, perform account reconciliations, and uphold meticulous ledgers.Meticulously identify and rectify discrepancies with a keen eye for detail.Conduct comprehensive monthly financial reviews to guarantee that all client records are accurate and current.Client Support & CommunicationAct as the primary liaison for small business owners, providing essential guidance and support.Deliver empathetic, professional, and articulate communication through chat, email, and phone.Establish strong client relationships by translating financial information into easily understandable terms.Proactive Problem Solving & OwnershipDemonstrate initiative by proactively identifying and addressing client concerns.Own the complete client experience, ensuring satisfaction and fostering trust.Collaborate with internal teams using tools such as Bench App, Salesforce, and Slack to enhance service delivery.

yuno seeks a Sales Development Representative to support growth in the Banking and Financial Services sector across Mexico. This role centers on identifying new business opportunities and connecting with organizations that can benefit from yuno’s solutions. What you will do Research and identify potential clients within banking and financial services. Initiate contact and build relationships with decision-makers. Support the sales process by qualifying leads and coordinating with the broader sales team. Role focus This position emphasizes outreach and relationship-building. Success comes from uncovering new prospects and ensuring the sales pipeline remains active and well-supported. Location The role is based in Mexico and focuses on clients within the country’s banking and financial services sector.

Join QIMA as a Customer Service Coordinator, where you will play a crucial role in ensuring exceptional customer experiences. You will act as a liaison between our customers and our sales team, addressing inquiries and resolving issues promptly. Your attention to detail and ability to communicate effectively will be key to your success in this role.

Become a part of Banco Plata! We have just received our banking license, and we are entering a phase of rapid growth, constant innovation, and real opportunities for those who want to build something significant!Join the financial revolution that is transforming Mexico! As an Ambassador, you will be the primary link between our company and our clients, delivering products and ensuring an exceptional experience with each interaction.Do you enjoy customer interaction and field sales? This is your chance!Key ResponsibilitiesScheduled visits for card deliveriesPaid training on product usage and applicationProspecting new clients (cold sales and canvassing)100% Field WorkBenefitsDaily Salary: $315.04 MXNMonthly Transport Allowance: $600 MXNGuaranteed bonus of $4,000 MXN gross during your first monthPerformance bonuses to recognize your efforts.Legal benefits from day one, with full contributions.12 vacation days in the first year, 25% vacation premium, 15 days of Christmas bonus.Minor medical expenses insurance (after 90 days)Paid trainingOfficial paid holidays

About PayJoy PayJoy is a credit company focused on helping underserved customers in emerging markets build financial stability. The company’s patented guaranteed credit technology gives new customers a way into the credit system. With point-of-sale financing and the PayJoy card, customers can access modern financial tools and improve their quality of life. PayJoy’s credit offerings also support micro-entrepreneurs and act as a form of insurance. The team uses machine learning, data science, and artificial intelligence to prevent fraud. By 2025, PayJoy will have served over 18 million customers and reached strong, sustainable profitability. About the Role The Customer Support Representative handles incoming and outgoing communications with PayJoy’s end customers in Mexico City. This includes phone calls, email inquiries, and WhatsApp chats. The role centers on providing friendly, helpful support to customers who have questions or concerns.

Join Banco Plata as we embark on an exciting journey of growth and innovation in the financial sector of Mexico! With our recently acquired banking license, we present genuine opportunities for those eager to build something impactful.Become part of the financial revolution that is transforming Mexico! As an Ambassador, you will be the essential link between our company and our clients, delivering products and ensuring an exceptional experience at every touchpoint.Do you enjoy customer interaction and field sales? This is your chance!Key Activities:Scheduled visits for card deliveriesPaid training on product usage and applicationProspecting new clients (cold sales and door-to-door)100% Field WorkBenefits:Daily Salary: $440.87 MXNMonthly Transport Support: $600 MXNGuaranteed Bonus during your first month: $4,000 MXN grossPerformance-based bonuses to recognize your efforts.Legal benefits from day one, with full contributions12 vacation days in the first year, 25% vacation premium, 15 days of Christmas bonusMinor medical expenses insurance (after 90 days)Paid trainingPaid official holidaysRequirements:Enjoy working in the field and direct customer interactionsEffective communication skillsCompleted High School (validated certificate)Own transportation (motorcycle or car)Schedule: JUST THREE DAYS A WEEK!Monday, Wednesday, and Friday from 9:00 am - 6:00 pm.Why join Banco Plata?You will discover more than just a job: a genuine opportunity for growth, competitive income generation, and personal development within a thriving company.Work in a dynamic environment with continuous training, modern tools, and a team that supports your success from day one.

Join Banco Plata! We have recently received our banking license and are embarking on an exciting growth phase filled with innovation and real opportunities for those looking to build something great!Become part of the financial revolution that is transforming Mexico by delivering our products directly to our valued customers.

Join Banco Plata as we embark on an exciting journey! With our recent banking license, we are entering a phase of rapid growth, continuous innovation, and real opportunities for those looking to build something significant! Be part of the financial revolution transforming Mexico! As an Ambassador, you will serve as the first point of contact between our company and clients, delivering products and ensuring an exceptional experience with every interaction. If you enjoy customer interaction and field sales, this is the opportunity for you! Responsibilities Scheduled visits for card deliveries Paid training on product usage and application Prospecting new clients (cold calling and door-to-door sales) 100% field work Benefits Daily salary of $315.04 MXN Monthly transportation support of $600 MXN Guaranteed bonus in your first month of $4,000 MXN gross Performance bonuses recognize your efforts. Legal benefits from day one, contributing 100% 12 vacation days in the first year, 25% vacation premium, and 15 days of year-end bonus Minor medical expenses insurance (after 90 days) Paid training Official paid holidays Requirements: Passion for fieldwork and direct client interaction Effective communication skills Completed high school (verifiable certificate) Own transportation (motorcycle or car) Schedule: WORK THREE DAYS A WEEK! Monday, Wednesday, and Friday from 9:00 AM - 6:00 PM. Why join Banco Plata? Discover more than just a job: a genuine opportunity for growth, competitive earnings, and the chance to develop your potential in an expanding company. You will work in a dynamic environment with ongoing training, modern tools, and a team dedicated to your success from day one.

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to ensure you receive our communications.Disclaimer: This is a generalized job description for the role detailed below. Specific tasks and tools will be elaborated upon during the final interview stage. Please apply for the appropriate position based on your location and experience. We value applicants who can excel in this role!*Applicants must reside in Mexico or LATAMBilingual Customer Service Representative (Remote)At Wing, we are on a transformative journey to redefine the workplace for organizations across the globe! We aim to be the premier destination for companies seeking to build exceptional teams and streamline their operations.We are currently in search of a dynamic Bilingual Customer Service Representative to join our team!Key Responsibilities include, but are not limited to:1. Handle both inbound and outbound customer calls2. Effectively and efficiently address customer inquiries and concerns3. Cultivate sustainable relationships and trust with customer accounts through transparent and engaging communication4. Strive for customer satisfaction in every interaction5. Maintain records of customer interactions, update customer accounts, and manage documentation6. Adhere to communication protocols, guidelines, and policies7. Go the extra mile to engage and support customers8. Perform ad hoc tasks as requiredQualifications:• Minimum of 1 year of proven experience in a Customer Service Representative role, either B2C or B2B• Proficient in English communication, both written and verbal (minimum B2 level)• Strong communication skills via phone, email, and instant messaging• Excellent organizational and time management abilities• Tech-savvy with familiarity in modern technologies such as desktop sharing, cloud services, and CRM systems• Proficient in word-processing software and spreadsheets (e.g., MS Office)• Knowledgeable in online calendars and scheduling tools (e.g., Google Calendar)• Proactive, confident, and detail-orientedTechnical Requirements:• USB headset with noise-cancellation feature• Functional webcam• Primary and backup computer with at least a 1.8 GHz processor and 4GB RAM• Primary internet connection of at least 25 Mbps (wired)• Backup internet connection of at least 10 MbpsBenefits:...

Join our dynamic team as a Client Support Specialist at Concord Servicing, where your expertise will enhance client satisfaction and operational efficiency. In this role, you will provide exceptional support to our clients, addressing their inquiries and ensuring their needs are met promptly and professionally.