company

Implementation Project Manager

efm LogisticsMoorabbin, Victoria, Australia
On-site Full-time

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Experience Level

Manager

Qualifications

As the Project Manager – Implementation, your key responsibilities will include:Overseeing the comprehensive customer implementation process from decision-making to go-live and the effective handover to Service Delivery. Prioritizing timely project delivery while ensuring clients have a 'no better experience.'Thoroughly scoping customer requirements across operations, IT, invoicing, and customer service. Building strong relationships and collaborating closely with internal teams such as Sales, FLIP, MDM, and Service Delivery. Maximizing efm's financial performance during the hypercare phase. Providing training for new customers on efm systems and processes. Conducting rigorous testing of efm's solutions prior to the commencement of trade. Ensuring the achievement of contracted KPIs during hypercare, including monthly and quarterly business reviews. Identifying continuous improvement opportunities for customers throughout the hypercare phase. Experience Requirements:Minimum of 3 years' experience in a customer-facing role, preferably in Account Management or Project Management within the logistics sector. Strong focus on process, particularly in relationship management. Deep understanding of the commercial drivers in business. Proven analytical, problem-solving, decision-making, and negotiation skills. Able to quickly navigate complex logistics scenarios to find optimal solutions. A relentless passion for providing exceptional customer experiences. A solution-oriented mindset. Enjoyment of working in a fast-paced and challenging environment.

About the job

At efm Logistics, we pride ourselves on our dedicated team and our commitment to delivering an unparalleled logistics experience. As the largest 4PL provider in Australia and New Zealand, we don't just ship goods; we create, build, and manage integrated, optimized supply chain solutions tailored to our clients' needs.

We are excited to announce a new opportunity for a dynamic and tactical individual to join our team as a Project Manager – Implementation at our Moorabbin office. This role is pivotal in leading the seamless onboarding of efm's new clients through the onboarding and hypercare phases, ensuring each customer enjoys a smooth transition to our logistics solutions.

The ideal candidate will gain a comprehensive understanding of customer requirements and provide essential insights that will help us navigate the complexities of the logistics landscape and address challenges effectively.

About efm Logistics

efm Logistics is at the forefront of the logistics industry, recognized as the largest 4PL provider in Australia and New Zealand. We specialize in crafting comprehensive supply chain solutions, going beyond mere shipping to ensure that our clients receive the best possible service and support.

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