About the job
Join Our Team as an Implementation Manager!
As an Implementation Manager (IM) at EntireHire, you will play a pivotal role in ensuring our customers achieve success through effective project management and consulting services. This high-impact position encompasses both internal and external responsibilities, focusing on delivering exceptional service performance and customer satisfaction.
Your primary responsibility will be to lead a team of 7 direct reports, overseeing billable and non-billable project work. If you have a unique blend of project management expertise and consulting skills, this opportunity may be the perfect fit for you.
We are looking for candidates who possess strong organizational and communication skills and are recognized as key contributors within their teams. A background in Financial Planning and Analysis is essential as you will be responsible for documentation, sharing best practices, identifying process improvements, and enhancing service delivery.
You will be evaluated based on the number of successful project implementations and your team's utilization rates.
Key Responsibilities:
- Manage the consulting team, including performance reviews, resource utilization, and ongoing training.
- Oversee the implementation of projects not managed by the PMO, ensuring quality and consistency in service delivery.
- Handle escalated client issues and ensure successful project completion while working towards customer reference-ability.
- Contribute to continuous improvement of implementation methodologies and develop processes/tools to enhance service delivery.
- Support pre-sales activities by reviewing Statements of Work (SOW) and managing Proof of Concept (POC) projects.

