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Implementation Manager for EMEA Region at Hightouch

HightouchRemote (Europe)
Remote Full-time $140K/yr - $180K/yr

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Experience Level

Manager

Qualifications

Proven experience in project management or implementation management. Strong understanding of data integration and cloud data platforms. Excellent communication skills with the ability to convey technical information effectively. Experience collaborating with cross-functional teams and stakeholders. Problem-solving mindset with a focus on efficiency and scalability. A growth-oriented attitude and a desire to make a positive impact.

About the job

About Hightouch

Hightouch is a pioneering AI platform tailored for marketing and growth teams. Our advanced AI agents revolutionize marketing workflows, empowering marketers to produce content, strategize campaigns, and implement initiatives with unparalleled speed and efficacy.

At Hightouch, we leverage the convergence of significant technological advancements: the rise of large language models (LLMs) and agentic AI, coupled with the rapid adoption of cloud data warehouses like Snowflake and Databricks. This unique positioning has established us as a frontrunner in AI-driven marketing, partnering with industry giants such as Domino’s, Chime, Spotify, Ramp, Whoop, and Grammarly, among over 1000 others.

Our dedicated team is committed to creating meaningful impacts for our customers. We tackle challenges with a foundation of first-principles thinking, prioritize swift and efficient actions, and foster a culture of compassion and kindness among colleagues. We seek team members who excel in communication, embrace a growth mindset, and are determined to achieve our collective objectives.

About The Role

As the Implementation Manager, you will be pivotal in driving successful implementations at Hightouch. Collaborating closely with Technical Architects, you will oversee the comprehensive implementation and enablement lifecycle for our Mid-Market and Enterprise clientele. Your primary responsibility will involve executing the technical facets of customer onboarding, ensuring a seamless integration of Hightouch into clients’ existing data frameworks while partnering with the Technical Architect who is responsible for the overall customer experience.

In this capacity, you will serve as the product expert who translates intricate customer needs into actionable implementation strategies. Your ability to convey technical concepts clearly to both data engineering teams and business stakeholders will be essential. As the principal steward of the implementation lifecycle, your attention will be on developing repeatable and efficient implementation processes that can scale across our customer base while retaining the flexibility to meet distinctive enterprise requirements.

What You’ll Do

  • Lead the onboarding journey for customers, partnering closely with Technical Architects to align technical execution with customer success goals.
  • Design and refine implementation frameworks that can scale across various customer segments while addressing enterprise-specific needs.
  • Facilitate technical discovery sessions and implementation workshops, working collaboratively with customer data engineering teams and business leaders.
  • Create and maintain comprehensive technical documentation for implementations, covering integration specifications and data models.

About Hightouch

Hightouch stands at the forefront of AI innovation, offering a dynamic platform that transforms marketing workflows. Our commitment to excellence and meaningful customer engagement has positioned us as leaders in the industry, trusted by renowned brands worldwide.

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