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Implementation Manager at Moab | New York City

MoabNew York City
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, you should possess:A strong ability to communicate effectively with diverse teams and customers. Experience in training and implementation of software solutions. Exceptional organizational skills to manage multiple projects simultaneously. A proactive approach to problem-solving and customer service. Flexibility to adapt to changing priorities and fast-paced environments.

About the job

About Moab

Moab is revolutionizing the equipment dealer and rental industry by developing a comprehensive, modern software platform tailored for equipment dealers and rental businesses. As a venture-backed startup, we aim to disrupt a long-underserved market dominated by outdated solutions dating back to the 1980s and 1990s.

Our goal is to connect all participants in the equipment ecosystem—those who sell, buy, rent, service, or utilize equipment. We are starting with a new system of record for equipment rental businesses, designed to enhance back-office efficiency and boost front-office revenue.

At Moab, we pride ourselves on our small, dynamic team of passionate professionals. We are looking for team members who are not only willing to take on hands-on tasks but who can also think creatively about broader strategies. If you thrive in a collaborative environment and are eager to make a tangible impact for our customers and the business, you will find ample opportunities for career growth in our meritocratic culture, which emphasizes individual and team development.

About the Role

The Implementation Manager will play a critical role in overseeing the complete training and implementation processes that allow Moab to onboard new customers effectively. We are seeking a proactive individual to lead training initiatives, manage implementations, and ensure customer success at ground level.

This position requires balancing rapid execution with structured processes to meet aggressive growth and efficiency goals. You will often be expected to perform at the level of someone two ranks above you (such as meeting with CEOs) as well as below (like handling customer support inquiries). This role is tailored for those who are driven to take action.

What You’ll Do

  • Design and deliver both virtual and in-person training sessions for new customers.
  • Travel 10-50% of the time, depending on the month.
  • Oversee and facilitate user training and support throughout the implementation lifecycle.
  • Simultaneously manage multiple implementation phases.
  • Create comprehensive training and implementation plans, coordinating virtual and in-person sessions with customers.
  • Build strong relationships with customers, ensuring their success during the onboarding process.

About Moab

Moab is at the forefront of transforming the equipment dealer and rental business landscape. Our all-in-one software platform aims to bridge the gap in a multi-trillion dollar industry that has been historically underserved, ensuring efficiency and revenue growth for our clients.

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