Implementation Manager at Campfire | San Francisco

Join Campfire as a Customer Support Manager, where you will serve as a dedicated advocate for our customers, delivering prompt, thoughtful, and high-quality assistance for both technical and accounting inquiries. You will manage intricate support cases, develop extensive product knowledge, and play a pivotal role in refining our support processes as we expand.Collaborating closely with Product, Engineering, and Customer Success teams, you will convert customer feedback into enhanced product experiences, continuously elevating our user support.This position is perfect for individuals who enjoy solving problems, excel in dynamic environments, and aspire to grow into leadership roles over time.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

About the RoleJoin Campfire as a Customer Success Lead, where you will play a pivotal role in ensuring the strategic success of our most complex and high-impact clients. In this dynamic position, you will not only manage key accounts but also mentor and guide a team of Customer Success Managers as we shape our Customer Success strategy.You will act as a vital link between our customers, Product, and Engineering teams, ensuring that our clients derive significant value from Campfire, maintain a strong engagement with the platform, and broaden their utilization of our offerings.Key ResponsibilitiesLeadership & Team DevelopmentMentor, coach, and empower Customer Success Managers to achieve outstanding customer outcomes.Establish standards, best practices, and playbooks for onboarding processes, ongoing success metrics, quarterly business reviews, and renewals.Collaborate with leadership to develop team strategies, capacity planning, and customer segmentation models.Analyze account health, renewal forecasts, and risk management with the team.Customer Ownership & RetentionCultivate strong executive relationships with CFOs, Controllers, and Finance leaders.Drive adoption, engagement, retention, and overall success across designated accounts.Facilitate quarterly business reviews, success planning, and renewal strategies for high-value clients.Proactively identify and address churn risks.Growth & ExpansionSpot and pursue expansion opportunities including new modules, seats, geographical areas, entities, and use cases.Collaborate with Sales to identify and close upsell and cross-sell opportunities.Influence account strategies to maximize customer lifetime value.Product Adoption & EnablementEnsure clients are consistently optimizing their workflows using Campfire.Lead enablement sessions, best-practice reviews, and executive presentations.Implement major product updates and encourage adoption of new features.Cross-Functional LeadershipFoster collaboration across various departments to ensure seamless communication and alignment in achieving customer success.

Note: This position is based in San Francisco, CA and requires full-time in-office attendance, five days a week. Please do not apply if you cannot meet this requirement.About CampfireCampfire is a cutting-edge AI-powered ERP system tailored for mid-sized and enterprise-level businesses, aimed at optimizing operations and driving growth. Our innovative platform features a robust general ledger, AI-driven conversational reporting, and seamless integrations with leading industry solutions, making it suitable for a wide array of organizations, from tech startups to non-profits. Headquartered in the vibrant city of San Francisco, we recently secured $35 million in Series A funding led by Accel.The RoleAs a Solutions Consultant at Campfire, you will serve as a vital link between our sales and product teams, engaging directly with prospective clients. Your responsibilities will include crafting proof of concepts and conducting product demonstrations that illustrate how our AI-native accounting software effectively addresses real-world business challenges. This pivotal customer-facing role will not only influence our go-to-market strategy but will also significantly impact our growth trajectory.Key ResponsibilitiesAct as a technical accounting specialist during sales and scoping discussions, translating complex accounting issues into effective software solutions.Conduct product demonstrations and respond to technical accounting inquiries during sales calls.Identify customer pain points and collaborate with product and engineering teams to develop tailored solutions.Inform the product roadmap by conveying customer insights to the product development team.Create marketing materials that contribute to the evolving go-to-market strategy.QualificationsExtensive accounting knowledge is required. The ideal candidate will possess a blend of public accounting and industry experience in the technology sector. A CPA designation is advantageous. Familiarity with accounting standards such as ASC606 revenue recognition, ASC830 foreign currency accounting, and ASC842 lease accounting is a plus.Strong understanding of accounting workflows, including period close and journal entry approvals.Proven ability to communicate complex financial concepts to non-technical stakeholders.Experience with accounting software or financial technology solutions is preferred.

This position is based in San Francisco, and all team members are expected to work in the office five days a week, fostering collaboration and teamwork.As an integral part of our team and one of the first Account Executives (AE) at Campfire, you will be pivotal in propelling our growth trajectory. You will work closely with the Founder and CEO to swiftly adapt to your role. Your responsibilities will encompass managing the entire sales cycle—from identifying potential clients to successfully closing deals—while effectively utilizing automation and lead-generation tools to enhance our outreach strategies. Campfire is a fast-paced, high-growth company seeking innovative thinkers who are eager to contribute and grow alongside us. The ideal candidate will bring fresh ideas and a results-oriented mindset that exceeds standard expectations.Key ResponsibilitiesLead Generation & ProspectingDevelop and maintain targeted lead lists, ensuring they align with our Ideal Customer Profile (ICP).Collaborate with a Sales Development Representative (SDR) on our Go-To-Market (GTM) team to enhance your pipeline.Leverage automation tools to discover, segment, and engage potential customers.Conduct research and qualify leads within the software industry to establish a solid sales pipeline.Outreach & Relationship BuildingImplement multi-channel outreach strategies, including tailored emails, phone calls, and LinkedIn interactions.Identify key decision-makers and influencers within target organizations.Cultivate leads and forge relationships that promote trust and long-term collaborations.Manage the complete sales cycle for selected accounts, from initial discovery to contract negotiations.Collaborate with marketing and product teams to customize messaging and value propositions for prospects.Deliver product demonstrations to potential clients, effectively communicating the value of Agent+.Metrics & ReportingMonitor, measure, and report on essential sales metrics, such as lead-to-meeting and meeting-to-close conversion rates.Continuously refine workflows and outreach strategies based on performance analytics.Optimize the utilization of CRM software (HubSpot).

Join Campfire, a rapidly expanding startup, as a Sales Development Representative. We are seeking a motivated individual who possesses 1-2 years of experience in a sales development role. This position is perfect for someone who thrives in a dynamic and evolving environment and is eager to progress toward an Account Executive role.As the initial point of contact for prospective clients, you will manage inbound leads and spearhead outreach to create a robust pipeline through targeted outbound strategies. Collaborating closely with finance and operations leaders, you will demonstrate how Campfire can revolutionize their workflows.

Important Notice: This position requires in-office presence in San Francisco at our headquarters, collaborating with the entire team five days a week. We are not considering remote candidates.About CampfireAt Campfire, we are dedicated to transforming the accounting software industry, challenging established players like Netsuite to create modern solutions tailored for startups and mid-sized tech companies. Proud graduates of Y Combinator's Summer 2023 cohort, we are backed by leading investors such as Foundation Capital and are experiencing rapid growth in our customer base. Your RoleAs an AI Engineer at Campfire, you will be instrumental in designing and deploying AI-enhanced solutions that elevate our accounting platform. Your work will encompass automating financial workflows and developing intelligent features that deliver real-time insights, placing you at the forefront of making accounting smarter, quicker, and more intuitive for our users. We Are Looking ForExpertise Required:A robust background in machine learning, deep learning, and natural language processing (NLP).Demonstrated experience with frameworks such as PyTorch or TensorFlow, along with proficiency in Python.Hands-on experience with deploying machine learning models in production settings.Familiarity with Large Language Models (LLMs) (e.g., OpenAI, Hugging Face) and their fine-tuning for practical applications.Ability to Thrive in Agile Environments:You are adaptable and thrive in a fast-paced setting, eager to experiment, iterate, and deliver results swiftly.Autonomous Work Ethic:You take full ownership of projects, from initial model prototyping to deployment and ongoing monitoring. Ideal CandidateYou are not merely seeking employment; you are looking for a meaningful challenge.You are passionate about leveraging AI to tackle genuine business challenges.You aspire to create practical, customer-centric AI applications rather than focusing solely on research.You are enthusiastic about cross-functional collaboration with teams across engineering, product, and design within a dynamic startup. Join UsThink you are the right fit? We are eager to connect with you! Please reach out and share your experience.

Join Campfire as a Full Stack Engineer and play a pivotal role in transforming the accounting software industry. Based at our San Francisco headquarters, this in-office position invites you to collaborate closely with our talented team five days a week. About CampfireAt Campfire, we are driven by our mission to revolutionize accounting software, offering innovative solutions to startups and mid-sized tech companies. As proud graduates of Y Combinator's Summer 2023 cohort, we have secured support from esteemed investors like Foundation Capital and are witnessing rapid growth in our customer base.Your Role As a key member of our engineering team, you will be instrumental in designing and building our mission-critical software that enhances customer experiences. What We’re Looking ForWe seek an individual who: Possesses a strong foundation in Python, NextJS/React, and Tailwind.Thrives in a fast-paced, agile environment with minimal structure.Values autonomy, is self-motivated, and can effectively lead projects to completion. Ideal CandidateYou're driven not just by the prospect of a job, but by the desire to tackle challenges head-on. You're passionate about developing user-centric solutions and eager to collaborate, learn, and grow within a dynamic startup culture. How to ConnectIf you believe you’re the right fit, we want to hear from you! Share your journey with us and let’s discuss how you can contribute to igniting change at Campfire.‍ BenefitsWe offer exceptional benefits including 100% premium coverage for employees and 80% for dependents, along with comprehensive healthcare and dental options.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.

Join Ambrook as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their desired outcomes. You will be the primary point of contact for our customers, guiding them through our innovative financial solutions. Your expertise will help foster long-lasting relationships and drive customer satisfaction.

The RoleJoin Otter.ai as a Customer Success Manager and play a pivotal role in enhancing our Customer Success team. Reporting to the Senior Manager of Customer Success, you will be instrumental in crafting and executing strategies aimed at customer adoption, retention, and growth, all while consistently surpassing performance targets. Your combination of strategic foresight and tactical expertise will be key in driving customer satisfaction and success.Your ContributionEngage proactively with customers, facilitating technical onboardings, training sessions, demonstrations, webinars, customized success plans, and Quarterly Business Reviews (QBRs).Assist in the development and improvement of internal tools, processes, documentation, playbooks, and materials to optimize customer success operations.Serve as a technical advisor to customers, providing both proactive and reactive support to address any technical challenges that arise.Collaborate closely with Product, Engineering, and Support teams to resolve customer issues promptly and effectively.Share critical insights with Sales, Growth, and Product teams, based on customer interactions, to promote ongoing improvement throughout the organization.Guide customers in adopting new products, empowering them to achieve long-term success and maximize the benefits of Otter.ai.

Are you ready to embark on an exciting journey with us? If you don’t see a role that excites you, reach out to recruiting@meetcampfire.com with your resume and a proposal for your ideal position.About CampfireCampfire is revolutionizing the finance and accounting landscape with our AI-first ERP solution. Unlike traditional ERPs, we provide a fully integrated platform that includes a general ledger, revenue automation, close management, and much more, all designed to empower finance teams. With Campfire, you gain access to intuitive software that streamlines processes, reveals deeper financial insights, and grows with your business.Your Opportunity The Role:Are you a trailblazer looking for a unique opportunity? We are on the lookout for outstanding individuals who are eager to join our rapidly expanding team. Share your vision and demonstrate how you can add value to Campfire, and we’ll craft a position tailored just for you. Who We’re Looking For:You are not just seeking a job; you are ready to embrace a challenge.You have a passion for developing user-centric solutions that make an impact.You thrive in collaborative environments and are excited to learn and grow within a dynamic startup culture.You possess a strong foundation in finance, accounting, or the ERP domain. Let’s Connect:If you believe you are the right fit, we can’t wait to hear from you! Reach out, share your story, and let’s explore how you can drive innovation at Campfire.‍ Benefits:We offer top-tier benefits, including 100% premium coverage for employees and 80% for dependents, comprehensive healthcare and dental options, a 401(k) plan, and in-office lunches twice a week.

About UsAt Reducto, we empower AI teams to seamlessly process real-world enterprise data with unparalleled precision. We specialize in transforming unstructured documents, such as PDFs and spreadsheets, into structured data that can be utilized effectively across various applications.Our innovative vision models mimic human reading capabilities, allowing businesses to automate processes, enhance product development, and train sophisticated AI models using their data. In just one year, we have scaled from zero to mid-7 figure ARR and now partner with a diverse range of clients, from top AI teams like Harvey and Vanta to prestigious enterprises including FAANG and elite trading firms.With over $100M raised from industry-leading investors such as a16z, Benchmark, and First Round Capital, Reducto is on a trajectory of rapid growth and innovation.The OpportunityAs our inaugural Customer Success Manager, you will have the unique opportunity to shape and establish our customer success function. You will manage a portfolio of high-value clients, focusing on improving logo retention and net revenue retention (NRR). Collaborating closely with technical teams using our platform, you’ll ensure they maximize the value derived from Reducto’s services, addressing complex document processing challenges efficiently.We would love to meet you if the following resonates:Strategic and Technical Mindset: You possess the ability to engage deeply with technical teams to comprehend their document processing requirements while keeping a strategic perspective on their overarching business goals. Comfortable in discussions about both technical details and business outcomes.Process-Driven Approach: You excel at designing scalable processes and are adept at laying the groundwork for a world-class customer success organization.Data-Driven Decision Maker: Proficient in tracking and analyzing customer health metrics, usage statistics, and business outcomes, you let data guide your decisions and clearly demonstrate ROI to customers.Exceptional Communication Skills: Your ability to engage with both technical practitioners and executive stakeholders is notable. You are skilled in documentation, customer training, and conducting strategic business reviews.Proactive and Independent: You actively monitor customer health, identifying opportunities to enhance value without waiting for issues to arise. Comfortable working autonomously while establishing scalable processes.

Your Role:Act as the customer advocate within our team, collaborating with internal stakeholders to identify services and processes that lead to outstanding product utilization, customer satisfaction, and loyal advocates.Develop metrics to assess customer relationships, shaping strategies that yield actionable insights such as loyalty and return on investment (ROI).Facilitate the creation of customer references and case studies.Oversee customer onboarding, training, and product adoption.Guide clients on leveraging our tools to achieve their business goals.Promote the use of Augment products from inception, identifying customization needs and further implementation opportunities.Guarantee the renewal of all customer contracts.

OverviewJoin us at Vitalize as a Customer Success Manager, where you will collaborate closely with the founders to drive success and ROI for our key clients, managing high-value accounts with significant patient capacity. In this role, you will begin as a hands-on contributor, diving deep into account management, data analysis, and escalation resolution, while also developing systems that empower our customers to thrive, renew contracts, expand their usage, and become advocates for our platform. As we grow, you will have the opportunity to build and lead a Customer Success team.About VitalizeVitalize is on a mission to transform hospital operations, which still rely on outdated processes like paper and spreadsheets. Our innovative platform automates staffing operations, providing clinical leaders with real-time decision support that reduces manual workloads, cuts labor costs, and maximizes patient capacity across healthcare systems. With labor costs accounting for approximately 60% of hospital expenses and over 20% of that being preventable, our solution is crucial for enabling health systems to operate more efficiently and sustainably.We are building the essential operating system for workforce management in hospitals, competing directly with traditional providers and gaining traction. Currently operational in over 20 hospitals, we are approaching eight figures in revenue and have experienced a 300% revenue increase in the last three months.Your ResponsibilitiesAs the Customer Success Manager, you will oversee the post-launch success of our top clients, managing executive relationships and shaping the ROI narrative while ensuring that clients fully grasp the value that Vitalize brings. You will serve as a player-coach, managing key accounts directly while also creating the frameworks, tools, and operational rhythms necessary for scaling the Customer Success function as we transition to our next growth phase.Collaborating with the founders, Deployment, and Customer Operations teams, you will ensure a proactive, data-driven approach to managing customer health and identifying expansion opportunities. Your role will be pivotal in defining what exemplary customer success looks like at Vitalize.

About UsAt thesirius, we are a rapidly expanding company backed by a16z Speedrun, dedicated to driving the success of premier consumer brands like Higgsfield and Promova. Our innovative team thrives at the intersection of technology and business, and we invite passionate professionals to join us in our growth journey.Position OverviewThe Customer Success Manager will be instrumental in ensuring our clients achieve their desired outcomes and maintain high satisfaction levels. As a trusted partner, you will enhance customer engagement, drive product adoption, and improve retention rates. Collaborating closely with our product, sales, and executive teams, you will significantly influence the customer experience and contribute to the product development process.Key ResponsibilitiesAct as the primary liaison for assigned customers, cultivating strong, enduring relationships.Facilitate the onboarding of new clients, offering customized support for a seamless implementation process.Proactively engage clients to enhance product adoption and maximize value realization.Track client health metrics, identify opportunities for account expansion, and address potential challenges.Collaborate with sales and product teams to communicate customer feedback and advocate for client needs.Conduct regular business reviews and nurture executive-level relationships within client organizations.Assist clients in meeting their objectives and proactively address challenges in a dynamic environment.Represent thesirius at industry events, showcasing our dedication to customer success.

Plain develops a platform that helps B2B enterprises move past reactive customer support. The team’s mission centers on building lasting business-customer relationships by making support more efficient and collaborative. Companies such as Cursor, Ashby, Vercel, and Granola rely on Plain to streamline interactions and improve workflows with AI-powered features. This Customer Success Manager position is based in San Francisco and follows a hybrid schedule. Expect to work from the office three days a week, starting early (around 7:30-8am) to coordinate with European colleagues. The office atmosphere includes morning music and stocked coffee and tea to start the day. Role overview The Customer Success Manager leads onboarding and account management for Plain’s top customers. The goal is to help clients realize value quickly, remain engaged with the platform, and enjoy a consistently strong experience throughout their partnership with Plain. This role combines onboarding, account management, collecting product feedback, and close collaboration with sales, product, engineering, and support teams. Day-to-day work takes place inside the Plain platform, so your insights directly influence product development. What you will do Lead onboarding for key clients: Coordinate with sales to gather background, manage onboarding from start to finish, and help customers achieve value quickly. Set the pace, clear obstacles, and demonstrate how Plain aligns with each client’s goals from the outset. Manage and grow key accounts: Build relationships with major customers, monitor account health, oversee renewals, and spot growth opportunities by staying close to their evolving needs. Foster open communication: Set clear expectations with customers, especially when handling high-volume, fast-moving communications. Requirements At least 5 years of experience in customer success or post-sales roles at a B2B SaaS company Comfort with a hybrid schedule and early start times in San Francisco Strong interest in helping customers succeed and collaborating across teams

Join Our Team as a Customer Success Manager/Lead!At Foundation, we're on a mission to revolutionize the homebuilding industry and enhance the experience of buying, selling, and owning homes. We are looking for a dedicated Customer Success Manager to join our dynamic team and drive our core business forward.About UsWith $6.8M in funding from top-tier venture capitalists, including Y Combinator, Foundation is comprised of a talented team formerly from Opendoor, focused on transforming residential real estate. Our flagship product is a cutting-edge customer experience platform tailored for homebuilders — envision it as the 'Shopify for Homebuilders'. We partner with large-scale homebuilders to provide a modern digital experience that significantly boosts customer satisfaction and team productivity. Within just two years, we have achieved remarkable growth and established a strong product-market fit.The RoleAs a Customer Success Manager, you will play a pivotal role in fostering and expanding relationships with our diverse portfolio of clients. You will be the primary contact for our customers post-onboarding, ensuring they maximize their use of our platform and derive long-term value. This position requires a proactive approach in managing multiple accounts, identifying risks and opportunities, and collaborating closely with our Product, Engineering, and Operations teams.This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys tackling challenges, and seeks a meaningful role within a scaling startup. You will have the autonomy to influence our customer engagement strategies and drive significant impact.

About Opal Security:At Opal, we are pioneering cutting-edge identity governance for the AI age—smart access management that enables businesses to innovate rapidly while ensuring security. Our goal is to provide clarity, control, and confidence in complex enterprise environments, allowing teams to manage access seamlessly without hindering progress.About the Role:Opal is at a pivotal moment, seeking a passionate individual to enhance our post-sales experience after customers agree to partner with us.We are looking for a technically savvy professional who can elevate our customer success initiatives from satisfactory to outstanding. This is your opportunity to redefine customer success with the freedom to implement your vision. You will adopt a player-coach approach: engaging directly with customers while laying the groundwork for a high-performing team that can grow alongside us.Your Responsibilities:Create an exemplary customer success team: you will redesign our customer success strategies, establishing processes, metrics, and a culture that transform good relationships into exceptional results.Serve as the primary technical support: when customers encounter challenges, you will be their go-to person. You will troubleshoot integrations, diagnose configuration issues, and provide immediate resolutions while knowing when to escalate complex issues to engineering.Oversee the health of our customer portfolio: you will be responsible for renewals, retention, and proactive engagement. You will develop frameworks and key indicators that help us identify opportunities (and potential risks) early on, ensuring customers receive maximum value from Opal Security throughout their journey.Act as a liaison between customers and product: you will collaborate closely with our product and engineering teams to advocate for customer needs, influence future developments, and ensure we deliver real value beyond just features. Your insights will significantly impact our roadmap.Lead customers from onboarding to advocacy: you will manage strategic relationships across a diverse clientele, from Fortune 500 corporations to innovative AI startups such as Runway and Perplexity, serving as their trusted advisor on access management and security. These relationships are built on trust and partnership rather than transactions.