Implementation Manager at Campfire | San Francisco

Important Notice: This position is based in San Francisco, and our team operates in-office five days a week, fostering collaboration with peers.About UsCampfire is pioneering the future of finance with our state-of-the-art core accounting platform tailored for modern mid-market finance teams. Our solutions replace outdated legacy ERPs and manual processes, enabling swift closings and seamless scaling. Over the past year, we have experienced a remarkable 10x growth, fueled by strong customer demand and a product that consistently delivers tangible results. We are rapidly expanding and committed to empowering finance teams with the clarity, control, and strategic insight they need to lead confidently.Position OverviewAs a key member of our Customer Experience team, the Implementation Manager will be instrumental in driving adoption of Campfire's solutions. You will collaborate closely with new clients to assess their accounting software needs, configure the software accordingly, and offer pre-launch support to help them accomplish their accounting and business objectives. In this role, you will report to the Head of Implementation & Customer Success.Key Responsibilities:- Spearhead the implementation process for new clients, from initiation to full operational launch.- Supervise the migration of client data from previous accounting solutions in line with client specifications.- Act as a subject matter expert in Campfire accounting, delivering training sessions to ensure users are adept with the software.- Serve as the primary liaison for assigned accounts throughout the implementation phase.- Collaborate with product and engineering teams to relay customer issues and feature requests.- Establish and uphold best practices and documentation for implementation.

Join Campfire as a Customer Support Manager, where you will serve as a dedicated advocate for our customers, delivering prompt, thoughtful, and high-quality assistance for both technical and accounting inquiries. You will manage intricate support cases, develop extensive product knowledge, and play a pivotal role in refining our support processes as we expand.Collaborating closely with Product, Engineering, and Customer Success teams, you will convert customer feedback into enhanced product experiences, continuously elevating our user support.This position is perfect for individuals who enjoy solving problems, excel in dynamic environments, and aspire to grow into leadership roles over time.

Note: This position is based in San Francisco, CA and requires full-time in-office attendance, five days a week. Please do not apply if you cannot meet this requirement.About CampfireCampfire is a cutting-edge AI-powered ERP system tailored for mid-sized and enterprise-level businesses, aimed at optimizing operations and driving growth. Our innovative platform features a robust general ledger, AI-driven conversational reporting, and seamless integrations with leading industry solutions, making it suitable for a wide array of organizations, from tech startups to non-profits. Headquartered in the vibrant city of San Francisco, we recently secured $35 million in Series A funding led by Accel.The RoleAs a Solutions Consultant at Campfire, you will serve as a vital link between our sales and product teams, engaging directly with prospective clients. Your responsibilities will include crafting proof of concepts and conducting product demonstrations that illustrate how our AI-native accounting software effectively addresses real-world business challenges. This pivotal customer-facing role will not only influence our go-to-market strategy but will also significantly impact our growth trajectory.Key ResponsibilitiesAct as a technical accounting specialist during sales and scoping discussions, translating complex accounting issues into effective software solutions.Conduct product demonstrations and respond to technical accounting inquiries during sales calls.Identify customer pain points and collaborate with product and engineering teams to develop tailored solutions.Inform the product roadmap by conveying customer insights to the product development team.Create marketing materials that contribute to the evolving go-to-market strategy.QualificationsExtensive accounting knowledge is required. The ideal candidate will possess a blend of public accounting and industry experience in the technology sector. A CPA designation is advantageous. Familiarity with accounting standards such as ASC606 revenue recognition, ASC830 foreign currency accounting, and ASC842 lease accounting is a plus.Strong understanding of accounting workflows, including period close and journal entry approvals.Proven ability to communicate complex financial concepts to non-technical stakeholders.Experience with accounting software or financial technology solutions is preferred.

This position is based in San Francisco, and all team members are expected to work in the office five days a week, fostering collaboration and teamwork.As an integral part of our team and one of the first Account Executives (AE) at Campfire, you will be pivotal in propelling our growth trajectory. You will work closely with the Founder and CEO to swiftly adapt to your role. Your responsibilities will encompass managing the entire sales cycle—from identifying potential clients to successfully closing deals—while effectively utilizing automation and lead-generation tools to enhance our outreach strategies. Campfire is a fast-paced, high-growth company seeking innovative thinkers who are eager to contribute and grow alongside us. The ideal candidate will bring fresh ideas and a results-oriented mindset that exceeds standard expectations.Key ResponsibilitiesLead Generation & ProspectingDevelop and maintain targeted lead lists, ensuring they align with our Ideal Customer Profile (ICP).Collaborate with a Sales Development Representative (SDR) on our Go-To-Market (GTM) team to enhance your pipeline.Leverage automation tools to discover, segment, and engage potential customers.Conduct research and qualify leads within the software industry to establish a solid sales pipeline.Outreach & Relationship BuildingImplement multi-channel outreach strategies, including tailored emails, phone calls, and LinkedIn interactions.Identify key decision-makers and influencers within target organizations.Cultivate leads and forge relationships that promote trust and long-term collaborations.Manage the complete sales cycle for selected accounts, from initial discovery to contract negotiations.Collaborate with marketing and product teams to customize messaging and value propositions for prospects.Deliver product demonstrations to potential clients, effectively communicating the value of Agent+.Metrics & ReportingMonitor, measure, and report on essential sales metrics, such as lead-to-meeting and meeting-to-close conversion rates.Continuously refine workflows and outreach strategies based on performance analytics.Optimize the utilization of CRM software (HubSpot).

Join Campfire, a rapidly expanding startup, as a Sales Development Representative. We are seeking a motivated individual who possesses 1-2 years of experience in a sales development role. This position is perfect for someone who thrives in a dynamic and evolving environment and is eager to progress toward an Account Executive role.As the initial point of contact for prospective clients, you will manage inbound leads and spearhead outreach to create a robust pipeline through targeted outbound strategies. Collaborating closely with finance and operations leaders, you will demonstrate how Campfire can revolutionize their workflows.

Join Campfire as a Senior Implementation Manager, where you will lead the charge in transforming our client's visions into reality. Your expertise in project management, combined with a keen understanding of client needs, will allow you to deliver exceptional results.In this role, you will collaborate closely with cross-functional teams to ensure the successful implementation of strategies and solutions tailored to our clients. Your ability to manage multiple projects simultaneously will be essential as you guide your team through the nuances of each client's requirements.We are looking for a proactive leader who thrives in a dynamic environment and is driven by a passion for innovation and excellence.

As a Customer Success Manager at Campfire, you will take charge of a diverse portfolio of customers, focusing on enhancing their experience, ensuring retention, and fostering long-term success. You will serve as the key liaison to finance and accounting teams, empowering them to extract measurable value from Campfire while confidently managing their core financial operations on our platform.Collaboration is key in this role, as you will work closely with Implementation, Product, Support, and Sales teams to deliver an exceptional customer experience and pinpoint opportunities for expansion and growth.Key ResponsibilitiesCustomer Ownership & SuccessOversee post-implementation success for your assigned customers.Cultivate robust relationships with Controllers, Accounting Managers, and Finance leaders.Drive customer adoption, engagement, and realization of value across accounts.Proactively monitor account health and identify potential churn risks.Lead Quarterly Business Reviews (QBRs), success planning, and regular check-ins.Retention & GrowthManage renewals for your designated book of business.Spot and support expansion opportunities (additional seats, modules, entities, geographical areas, and use cases).Collaborate with the Sales team to scope and finalize upsell and cross-sell opportunities.Maintain precise renewal forecasts and risk pipelines.Product Adoption & EnablementFacilitate customer enablement sessions and workflow optimization reviews.Assist in the rollout of new product features and modules.Ensure customers adhere to best practices and maximize their value from Campfire.Cross-Functional CollaborationWork closely with Implementation to ensure seamless handoffs and successful go-lives.Collaborate with Support and Product teams to resolve issues and escalate customer feedback effectively.Act as the voice of the customer internally to enhance processes throughout the customer lifecycle.

About the RoleJoin Campfire as a Customer Success Lead, where you will play a pivotal role in ensuring the strategic success of our most complex and high-impact clients. In this dynamic position, you will not only manage key accounts but also mentor and guide a team of Customer Success Managers as we shape our Customer Success strategy.You will act as a vital link between our customers, Product, and Engineering teams, ensuring that our clients derive significant value from Campfire, maintain a strong engagement with the platform, and broaden their utilization of our offerings.Key ResponsibilitiesLeadership & Team DevelopmentMentor, coach, and empower Customer Success Managers to achieve outstanding customer outcomes.Establish standards, best practices, and playbooks for onboarding processes, ongoing success metrics, quarterly business reviews, and renewals.Collaborate with leadership to develop team strategies, capacity planning, and customer segmentation models.Analyze account health, renewal forecasts, and risk management with the team.Customer Ownership & RetentionCultivate strong executive relationships with CFOs, Controllers, and Finance leaders.Drive adoption, engagement, retention, and overall success across designated accounts.Facilitate quarterly business reviews, success planning, and renewal strategies for high-value clients.Proactively identify and address churn risks.Growth & ExpansionSpot and pursue expansion opportunities including new modules, seats, geographical areas, entities, and use cases.Collaborate with Sales to identify and close upsell and cross-sell opportunities.Influence account strategies to maximize customer lifetime value.Product Adoption & EnablementEnsure clients are consistently optimizing their workflows using Campfire.Lead enablement sessions, best-practice reviews, and executive presentations.Implement major product updates and encourage adoption of new features.Cross-Functional LeadershipFoster collaboration across various departments to ensure seamless communication and alignment in achieving customer success.

Important Notice: This position requires in-office presence in San Francisco at our headquarters, collaborating with the entire team five days a week. We are not considering remote candidates.About CampfireAt Campfire, we are dedicated to transforming the accounting software industry, challenging established players like Netsuite to create modern solutions tailored for startups and mid-sized tech companies. Proud graduates of Y Combinator's Summer 2023 cohort, we are backed by leading investors such as Foundation Capital and are experiencing rapid growth in our customer base. Your RoleAs an AI Engineer at Campfire, you will be instrumental in designing and deploying AI-enhanced solutions that elevate our accounting platform. Your work will encompass automating financial workflows and developing intelligent features that deliver real-time insights, placing you at the forefront of making accounting smarter, quicker, and more intuitive for our users. We Are Looking ForExpertise Required:A robust background in machine learning, deep learning, and natural language processing (NLP).Demonstrated experience with frameworks such as PyTorch or TensorFlow, along with proficiency in Python.Hands-on experience with deploying machine learning models in production settings.Familiarity with Large Language Models (LLMs) (e.g., OpenAI, Hugging Face) and their fine-tuning for practical applications.Ability to Thrive in Agile Environments:You are adaptable and thrive in a fast-paced setting, eager to experiment, iterate, and deliver results swiftly.Autonomous Work Ethic:You take full ownership of projects, from initial model prototyping to deployment and ongoing monitoring. Ideal CandidateYou are not merely seeking employment; you are looking for a meaningful challenge.You are passionate about leveraging AI to tackle genuine business challenges.You aspire to create practical, customer-centric AI applications rather than focusing solely on research.You are enthusiastic about cross-functional collaboration with teams across engineering, product, and design within a dynamic startup. Join UsThink you are the right fit? We are eager to connect with you! Please reach out and share your experience.

Join Campfire as a Full Stack Engineer and play a pivotal role in transforming the accounting software industry. Based at our San Francisco headquarters, this in-office position invites you to collaborate closely with our talented team five days a week. About CampfireAt Campfire, we are driven by our mission to revolutionize accounting software, offering innovative solutions to startups and mid-sized tech companies. As proud graduates of Y Combinator's Summer 2023 cohort, we have secured support from esteemed investors like Foundation Capital and are witnessing rapid growth in our customer base.Your Role As a key member of our engineering team, you will be instrumental in designing and building our mission-critical software that enhances customer experiences. What We’re Looking ForWe seek an individual who: Possesses a strong foundation in Python, NextJS/React, and Tailwind.Thrives in a fast-paced, agile environment with minimal structure.Values autonomy, is self-motivated, and can effectively lead projects to completion. Ideal CandidateYou're driven not just by the prospect of a job, but by the desire to tackle challenges head-on. You're passionate about developing user-centric solutions and eager to collaborate, learn, and grow within a dynamic startup culture. How to ConnectIf you believe you’re the right fit, we want to hear from you! Share your journey with us and let’s discuss how you can contribute to igniting change at Campfire.‍ BenefitsWe offer exceptional benefits including 100% premium coverage for employees and 80% for dependents, along with comprehensive healthcare and dental options.

Are you ready to embark on an exciting journey with us? If you don’t see a role that excites you, reach out to recruiting@meetcampfire.com with your resume and a proposal for your ideal position.About CampfireCampfire is revolutionizing the finance and accounting landscape with our AI-first ERP solution. Unlike traditional ERPs, we provide a fully integrated platform that includes a general ledger, revenue automation, close management, and much more, all designed to empower finance teams. With Campfire, you gain access to intuitive software that streamlines processes, reveals deeper financial insights, and grows with your business.Your Opportunity The Role:Are you a trailblazer looking for a unique opportunity? We are on the lookout for outstanding individuals who are eager to join our rapidly expanding team. Share your vision and demonstrate how you can add value to Campfire, and we’ll craft a position tailored just for you. Who We’re Looking For:You are not just seeking a job; you are ready to embrace a challenge.You have a passion for developing user-centric solutions that make an impact.You thrive in collaborative environments and are excited to learn and grow within a dynamic startup culture.You possess a strong foundation in finance, accounting, or the ERP domain. Let’s Connect:If you believe you are the right fit, we can’t wait to hear from you! Reach out, share your story, and let’s explore how you can drive innovation at Campfire.‍ Benefits:We offer top-tier benefits, including 100% premium coverage for employees and 80% for dependents, comprehensive healthcare and dental options, a 401(k) plan, and in-office lunches twice a week.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an integrated platform that enables technology companies to seamlessly embed global connectivity into their offerings.Similar to how Stripe facilitates quick payment integrations, Gigs allows platforms to effortlessly incorporate connectivity solutions, bridging the gap between traditional telecom and cutting-edge technology. Our platform supports a variety of applications—from fintech companies launching mobile services to HR platforms providing work phone plans—automating provisioning and simplifying the telecom experience.We are a dynamic team of approximately 100 professionals located across the US and Europe, backed by nearly $100 million in investments from notable firms including Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from renowned organizations like Stripe, Airbnb, and Shopify. We are committed to addressing complex technical and regulatory challenges to ensure seamless connectivity for all.If you are passionate about technology, creativity, and the future of telecom, we want to hear from you!The RoleAs an Implementation Manager, you will serve as a technical partner to our clients at Gigs. Your primary responsibility will be to assist clients in planning, coordinating, and successfully launching integrations utilizing the Gigs API.This role requires a unique combination of technical, strategic, and operational skills. Your work will vary from collaborating with the Product team on critical features that impact strategic onboarding to scoping, coordinating, and driving API implementations across multiple regions with some of the world's leading fintech companies.While the Implementation team is part of Customer Success at Gigs, your role will be central to various company functions. You will collaborate closely with Product and Engineering teams to scope new features and provide ongoing feedback, while also working alongside the Business Development team to facilitate new implementations and serve as the primary contact for our largest clients during their development phases.

About UsAt Roadrunner, we are revolutionizing the outdated CPQ software that sales teams have struggled with for years. Instead of merely enhancing it, we are replacing it entirely. Our innovative solution, PQA - Prompt, Quote, Approve, is designed specifically for the enterprise market, built on a data model that reflects contemporary pricing mechanisms.We are proud to be Kleiner Perkins’ first incubation project since Glean, led by seasoned founders with a history of successful exits, and a talented team of engineers from industry leaders such as Snowflake, Databricks, Citadel, Meta, Robinhood, and Brex. Our team operates in-person from San Francisco, and we are just beginning our journey.

About YouAre you a dynamic problem-solver who thrives on challenges? Do you have a knack for learning quickly and applying your insights to foster meaningful progress? At Levelpath, we seek individuals who are inspired by monumental challenges, ready to chart their own course, and own the outcomes. If you excel in collaborative environments, draw motivation from collective achievements, and appreciate rapid iterations with genuine feedback from both colleagues and clients, we want to hear from you. Start your day early, and let’s embark on this exciting journey together!About UsLevelpath is revolutionizing procurement with our innovative AI-driven platform designed for global enterprises. Since our inception in 2022, we have dedicated ourselves to transforming procurement into a seamless and enjoyable experience. Our user-friendly interface accelerates procurement processes within days and unlocks significant savings in mere weeks, all while providing clarity, control, and intelligence to every stakeholder involved. Levelpath delivers a comprehensive overview of spending for procurement, finance, legal, and IT departments—from initial intake to sourcing, contracting, and payment. Our advanced AI capabilities offer contextually relevant and genuinely helpful insights, revealing valuable opportunities and significantly enhancing efficiency. Leading global brands rely on Levelpath's extensive procurement expertise to reshape their business outcomes and maximize the value of their supplier partnerships.Pathfinders Wanted - Join Us!We are inviting applications for the position of Implementation Consultant, a pivotal role in scaling our platform and ensuring that customers realize value from day one. You will be instrumental in the pre-sales process, supporting Account Executives during demos, guiding customers through onboarding and implementation, and driving ongoing customer value. This is a unique opportunity to become part of a high-impact, customer-centric solutions team that addresses procurement challenges head-on while playing a critical role in our customers' success.This is a full-time position based out of our San Francisco office.

About YouYou are a strategic problem-solver with a passion for overcoming challenges and a knack for learning swiftly. Your drive comes from making a tangible impact, mapping out pathways to success, and taking ownership of outcomes. Collaborating with intelligent teams inspires you, and you find motivation in shared achievements. You appreciate rapid iteration and constructive feedback from both team members and clients. If you're an early riser ready for your next challenge, we want to meet you!About UsLevelpath is revolutionizing the procurement landscape with our cutting-edge AI platform tailored for global enterprises. Established in 2022, our mission is to transform procurement into an enjoyable experience. With intuitive features, Levelpath accelerates procurement processes, revealing savings in mere weeks, all while providing stakeholders with clarity and control. Our AI-driven platform offers a comprehensive view of spending across procurement, finance, legal, and IT, streamlining everything from intake and sourcing to contracting and payment. Trusted by leading global brands, Levelpath's expertise in procurement empowers businesses to enhance outcomes and maximize value from supplier relationships.Join Our Team of Pathfinders!We are seeking an Implementation Consultant to help expand our platform and deliver immediate value to our customers. You will be integral in supporting the pre-sales process alongside Account Executives, facilitating onboarding, and ensuring ongoing customer satisfaction. This is an exciting opportunity to join a dynamic, customer-focused solutions team that directly addresses procurement challenges and contributes significantly to our clients' success.What You’ll DoEstablish deep, lasting relationships with current and prospective clients.Guide clients through the implementation of Levelpath’s solutions.Collaborate on optimizing processes, assets, and systems (Zendesk & Salesforce) for enterprise accounts.Create best practice guides and product documentation for clients.Identify key stakeholders within client organizations and cultivate relationships with them.Work closely with the sales team to introduce new solutions to clients.Partner with product and engineering teams to launch new offerings in the market.

Join Metriport as an Implementation Engineer, where your expertise in system integration and client relations will help shape the success of our innovative solutions. You will work closely with clients to understand their needs, implement our technology solutions, and ensure a seamless transition to our platform.

About YouAs a dedicated problem-solver, you possess the ability to delve into challenges, absorb new information quickly, and apply insights to foster progress. Big challenges motivate you - you chart the course and take responsibility for the outcomes. Your passion lies in assisting others, thriving in intelligent teams, and celebrating shared achievements. You appreciate rapid iteration and genuine feedback from both colleagues and clients. Early risers will find this role particularly rewarding as you embark on an exciting new journey.About UsLevelpath is revolutionizing procurement with its cutting-edge AI platform tailored for global enterprises. Founded in 2022, our mission is to transform procurement into a delightful experience. Levelpath's intuitive interface accelerates procurement processes to mere days and unlocks savings in weeks, providing transparency, control, and intelligence for all stakeholders. We deliver a comprehensive view of expenditure for procurement, finance, legal, and IT, encompassing intake, sourcing, contracting, and payment. Our AI technology offers contextually relevant insights, revealing valuable opportunities and significantly enhancing efficiency. Trusted by leading global brands, Levelpath's expertise in procurement is instrumental in driving better business outcomes and maximizing supplier relationships.Join Our Team of Innovators!We are seeking an Implementation Consultant to expand our platform and deliver immediate value to our clients. In this pivotal role, you will support the pre-sales process alongside Account Executives during demonstrations, oversee the onboarding and implementation phases, and ensure ongoing customer satisfaction. This is an excellent opportunity to be part of a high-impact, customer-centric solutions team that directly addresses procurement challenges and plays a vital role in our clients' success.This is a full-time position located at our San Francisco Headquarters.Key ResponsibilitiesCultivate strong, enduring relationships with both existing and prospective clientsProvide guidance and support in the implementation of Levelpath solutions for our customersAssist in planning, building, optimizing, and scaling processes, assets, and systems (including Zendesk & Salesforce) to effectively serve enterprise clientsCreate best practice guides and product documentation to enhance customer experienceIdentify key stakeholders and develop relationships with champions within client organizationsIntroduce new solution offerings to clients by collaborating closely with the sales team

Location: San Francisco (In office 5 days a week)At Campfire, we are redefining enterprise finance with our innovative accounting platform that combines the robust capabilities of NetSuite with the intuitive simplicity of QuickBooks. Our advanced general ledger streamlines revenue reporting, prepayments, and multi-entity consolidation. With the introduction of our cutting-edge AI feature, Ember AI, finance teams can effortlessly generate flux analysis, monthly reports, and much more.Join our dynamic, high-impact team that values creativity, speed, and excellence. We encourage experimentation, provide growth opportunities, and empower you to significantly influence how businesses perceive and manage their financial information.About the RoleCampfire is on the lookout for a Social Media Lead to spearhead and expand our trust-based growth initiatives across various social platforms. You will play a crucial role in transforming executive narratives, strategic partnerships, and community engagement into tangible inbound and referral-driven MQLs.This position is ideal for a versatile creator who excels both on camera and in strategic planning—someone who comprehends the intricacies of social growth and can mobilize a team into an effective content distribution engine.What You'll DoLead our social media strategy and execution on key platforms:LinkedIn (primary focus: brand and executive accounts)YouTube (secondary: develop from scratch)Instagram and X (tertiary support)Drive significant growth:Amplify our brand presence on LinkedIn by tenfold, prioritizing video contentEnhance executive-led LinkedIn accounts, extending beyond our founder's profileDevelop and manage our YouTube channel strategy and content pipelineTransform our team into a content distribution powerhouse, enabling multiple voices to elevate our messageConvert storytelling into pipeline:Utilize community programs to enhance credibility, generate referrals, and build a strong pipelineCollaborate with partnerships and product marketing to craft high-converting contentAnalyze data and insights to refine content formats, messaging, and distribution for optimal impact

Role overview The Senior Implementation Engineer at Adyen plays a key role in helping businesses adopt Adyen’s payment platform. This position centers on guiding clients through technical setup, leading integration projects, and addressing technical challenges that arise during the onboarding process. What you will do Lead technical implementation projects for Adyen’s payment platform Work directly with clients to ensure integrations run smoothly and successfully Troubleshoot integration issues and provide effective solutions Collaborate with teams across Adyen to enhance the overall client experience Location This role is based in San Francisco.

Role overview DealPath is hiring an Implementation Manager based in San Francisco, CA. This position guides clients through the rollout of DealPath's software solutions, working closely with internal teams to support client needs and ensure goals are achieved throughout each stage of implementation. What you will do Manage project timelines and monitor key milestones for client implementations Coordinate resources across different departments to keep projects moving forward Ensure implementation activities align with client requirements and expectations Communicate clearly and provide support to clients during the implementation process Requirements Proactive approach to project management and problem solving Comfortable working with cross-functional teams Strong commitment to delivering results for clients Location This role is based in San Francisco, CA.