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Implementation Engineer

talentplutoNew York, New York, United States
On-site Full-time $110K/yr - $140K/yr

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Experience Level

Experience

Qualifications

We seek candidates who possess strong technical skills, excellent communication abilities, and a passion for helping customers succeed. A background in B2B software, data workflows, or similar fields is preferred. Familiarity with JSON, HTML, and data transformation processes is essential. The ideal candidate will have a proactive approach to problem-solving and the ability to work effectively in a fast-paced environment.

About the job

Location: New York, NY (must be based in NYC immediately; relocation considered for exceptional candidates who can start quickly)

Work Model: Onsite (in-person)

Industry: B2B Software / Data Workflows (Post-sales Implementation)

Compensation: $110,000–$140,000 base salary, depending on experience and technical depth

Work Authorization: Candidates must be authorized to work in the U. S. H-1B transfers are supported, but initial OPT or first-time H-1B sponsorship is not available at this time.

Travel: Most work is local within NYC. Occasional travel may be added in the future as customer needs change.

About talentpluto

talentpluto is a fast-growing B2B software company that helps customers migrate, transform, and operationalize complex data workflows. The team is small and agile, with a strong focus on customer needs. Product enhancements often come directly from real-world implementation feedback.

Role Overview

The Implementation Engineer manages customer implementations from kickoff to completion, ensuring clients reach their goals with the product. This role involves building standardized playbooks for data migrations, mapping customer schemas into the platform, troubleshooting edge cases, and working with engineering to improve reliability and close feature gaps.

This is a hands-on position that blends technical problem-solving with clear communication and customer interaction. The work is challenging and often ambiguous, requiring adaptability and consistent delivery. For those interested in future leadership or entrepreneurship, the role offers a front-row seat to customer dynamics, product feedback, and solution delivery under constraints.

What You Will Do

  • Oversee a portfolio of customer implementations and help clients achieve success with the product.
  • Develop and maintain data migration playbooks, workflows for extracting, transforming, and mapping customer data into the platform.
  • Diagnose schema and data issues, working with JSON structures and data transformation logic.
  • Tackle technical tasks such as scripting, light automation, and debugging implementation problems.
  • Support workflows involving web scraping, web parsing, and general computer usage tasks, using knowledge of HTML, selectors, and web page structures.
  • Work closely with engineering to report bugs, identify missing features, and suggest product improvements based on implementation experience.
  • Maintain strong customer relationships, communicate clearly, manage expectations, and spot opportunities for long-term expansion.

About talentpluto

Join a dynamic and innovative B2B software company that is on the cutting edge of transforming complex data workflows. Our team is dedicated to delivering exceptional customer experiences through our product offerings, and we are looking for passionate individuals to drive success.

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