Implementation Engineer

Location: New York, NY (must be based in NYC immediately; relocation considered for exceptional candidates who can start quickly) Work Model: Onsite (in-person) Industry: B2B Software / Data Workflows (Post-sales Implementation) Compensation: $110,000–$140,000 base salary, depending on experience and technical depth Work Authorization: Candidates must be aut…

Join our dynamic team at Adyen as a Senior Implementation Engineer where you will play a pivotal role in delivering exceptional payment solutions to our clients. You will work closely with cross-functional teams to implement and optimize technical solutions, ensuring our clients achieve their business goals efficiently.

Join our dynamic team as a Senior Engineer specializing in Agency Planning and Implementation. In this pivotal role, you will leverage your technical expertise to drive strategic initiatives within the City of New York, ensuring effective execution and operational excellence.

Join Sutherland as a Senior Implementation Engineer focused on our Genesys platform, where you will play a pivotal role in designing, implementing, and supporting our cutting-edge eServices solutions. This role involves working with a diverse range of Genesys Omni-Channel solutions, including SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Email, Chat, Social Media, Infomart, GVP, SMS, Speech Analytics, Proactive Notification, and CallBack services.As a key member of our team, you will be required to be available for on-call support after hours to assist our operations team during any platform outages, ensuring minimal disruption to service.Key Responsibilities:Implement and support Sutherland's Genesys platforms, ensuring optimal performance and reliability.Possess a foundational understanding of SIP at the carrier level. Familiarity with Oracle (Acme Packet), Avaya SBCs, and TDM Gateways such as AudioCodes M3K and G450s is advantageous.Collaborate closely with the Business and Service Delivery teams to implement new program solutions effectively.Maintain comprehensive documentation and create Runbooks for operational support.Work alongside the development and integrations team to provide platform support as necessary.Monitor solutions to enhance proactive monitoring capabilities for the Infrastructure team and leverage these metrics to evolve our infrastructure.Conduct thorough testing to identify faults, minimize malfunctions, and ensure system backups are in place.Provide technical consultancy to resolve issues promptly and efficiently.Manage vendor relationships for escalated issues and projects within your area of influence.Exhibit a strong willingness and ability to learn about complex systems across various technologies related to your area of expertise.Follow guidance from senior implementation engineers based on enterprise business requirements and IT strategies.

Join our dynamic team at moab as an Implementation Specialist. In this pivotal role, you will spearhead the deployment of our innovative solutions, ensuring our clients achieve seamless integration and optimal performance. You will collaborate closely with cross-functional teams and clients to understand their needs and guide them through the implementation process.

Join Dealpath as an Implementation Manager and be a vital part of our dynamic team! In this essential role, you will gather and analyze the business requirements of new customers, configure Dealpath accounts after a sale, and conduct qualitative and quantitative analyses to enhance and streamline the implementation process. Why You Will Love This Role: Manage 6-8 implementations efficiently, ensuring customers are set up following product and industry best practices. Enhance current implementation processes to boost speed, efficiency, and customer satisfaction. Proactively identify growth opportunities within customer accounts. Collaborate cross-functionally with Dealpath’s product and sales teams to communicate customer feedback and resolve escalations. We’re Looking for Someone Who Is: A self-starter who thrives in a fast-paced, high-growth environment. Product-focused and eager to master new software solutions. Skilled at partnering, collaborating, and communicating effectively with both technical and non-technical colleagues. Curious about customer use cases and dedicated to developing solutions that drive efficiency. Innovative in finding new ways to serve customers and improve the implementation team's internal processes.

Join Us at Adyen Adyen is a leading financial technology platform, offering integrated payments, data, and financial products for top-tier clients such as Meta, Uber, H&M, and Microsoft. Our commitment to innovation and excellence positions us as the preferred choice for businesses looking to grow and succeed. At Adyen, we foster an environment where our team members can thrive, supported by a culture that encourages ownership of their careers. We are a driven group of professionals who face unique technical challenges at a global scale, working collaboratively to deliver innovative and ethical solutions that empower our clients to reach their goals more effectively. Your Role as an Implementation Engineer As an Implementation Engineer, you will take charge of managing new integrations, enhancing existing setups, and leading pre-sales discussions for our rapidly expanding portfolio of merchants. You will engage with Adyen's largest clients worldwide to provide consulting, troubleshooting, and implementation services, ensuring seamless technical integrations. This position is based in New York, and we seek a candidate with a blend of consultative and technical skills. We are looking for Implementation Engineers who possess a strong understanding of APIs, front-end development, and project management, coupled with a passion for delivering exceptional customer experiences throughout the project lifecycle. You will be the primary technical contact for our merchants, guiding them through the design, development, testing, and launch phases of their integrations with the Adyen platform. In this dynamic role, you will work on a variety of projects that include diverse payment solutions such as Point of Sale (POS) systems, e-commerce platforms, marketplaces, and card issuing programs. By leveraging your technical expertise and business insight, you will ensure a smooth implementation process while maintaining open lines of communication with both merchants and internal teams.

Implementation ConsultantLocation: New York City (Hybrid / 4 days onsite) Reporting to: Vio, Chief Customer Officer Goal: $100M ARR by EOY 2026The MissionAt Fyxer, we recognize that the key to a startup's success lies in the quality and speed of execution. We are on a mission to transform the way the world utilizes email. Your goal will be to enhance our onboarding process significantly. You won't merely be onboarding customers; you'll be accelerating their time-to-value, enabling a $2.2M Net Expansion ARR drive. You'll develop a hybrid AI-human system that allows us to scale to thousands of seats without increasing our workforce.The RoleThis position focuses on the initial phase of the customer journey: onboarding, activation, and time-to-value. You will collaborate closely with Sales and Customer Success leaders to transform new accounts into quick and measurable achievements. You will proactively identify and resolve friction points, ensuring that every customer—from the first to the hundredth seat—is operational before they encounter any doubts.What You Will OwnAchieve 100% activation (connection, activity, and time-saved metrics) within the first four weeks for every account.Design and implement an AI-enhanced onboarding strategy from the ground up to increase our capacity without expanding headcount.Facilitate seamless collaboration between Sales and Customer Success Managers to ensure no friction and immediate expansion opportunities.Oversee a high-velocity pipeline of 10-100 seat projects with the precision expected of a Tier-1 consultant.Who You Are3-5 years of experience in management consulting or rapid-growth SaaS implementation.You don't just utilize AI; you integrate it into your workflow to automate repetitive tasks and concentrate on high-impact activities.You pay close attention to details and foresee obstacles before they arise for the customer.You despise delays. You operate with urgency, understanding that every day without activation is a day lost to churn.The StackHubSpot · Gong · Incident.io — along with any AI tools you bring to the team.Why Fyxer?We are deliberate about our team composition. We believe that a small, exceptional team with intense focus will consistently outperform a larger, bloated organization.Autonomy: We seek individuals who desire ownership and genuinely empower them.Velocity: We value speed and efficiency in execution.

About UsCurbWaste is an innovative, venture-backed SaaS company dedicated to revolutionizing the waste and recycling sector. Our mission is to empower hardworking operators by providing them with sophisticated tools to streamline their complex operations.Having raised $50 million in funding and backed by leading investors, we proudly serve over 150 clients who depend on CurbWaste's comprehensive solution to optimize their businesses. As we embark on this journey, our goal is to establish ourselves as the go-to system for the waste management industry and support the unsung heroes who maintain our urban landscapes.At CurbWaste, we uphold high standards. Our core principles include:Prioritizing our customers and industryFostering an insatiable curiosityValuing resourcefulness over mere resourcesCollaborating as a team and learning togetherGoing the extra mileAbout the RoleWe are in search of an Implementation Manager who will oversee the entire onboarding process for small to medium-sized waste haulers transitioning to CurbWaste and CurbPOS. You will be responsible for managing SMB projects from initiation to launch, ensuring timelines are met, customer relationships are nurtured, data is migrated effectively, training is conducted, and cross-functional collaboration is seamless.This role requires independence and initiative—your focus will be on managing the onboarding process without extensive guidance. You will tackle configuration challenges autonomously and ensure that customers not only get set up on our software but also feel confident in using it. You will interact directly with business owners and operations managers at SMB haulers, often serving as their primary contact throughout the onboarding journey. When challenges arise, you will reset expectations, escalate issues with clarity, and drive towards resolution.Additionally, you will support your colleagues, contribute to process enhancements, and assist in developing the playbooks that elevate our implementation team’s effectiveness. If you take ownership of results—not just tasks—communicate proactively, and seek to deeply understand the operations of waste haulers, this is the position for you.What You'll DoOversee the entire onboarding lifecycle from discovery to go-live for SMB customers utilizing CurbWaste and CurbPOSConduct discovery calls to analyze customer workflows, identify pain points, and outline configuration needs prior to onboardingEnsure timely go-lives within designated cycle times, verifying that onboarding milestones are met before customers launchProactively manage customer expectations across multiple concurrent SMB projects, including timeline adjustments and scope modificationsLead data migrations involving cleanup, transformation, import validation, and accuracy verificationConfigure accounts with multi-service lines and resolve complex setup challenges for SMB clientsFacilitate third-party integrations, accounting system connections, and scalability as part of the onboarding procedureProvide customer training to empower users in software utilization and operational efficiency

About DoubleAt Double, we are revolutionizing the bookkeeping landscape. Gone are the days when bookkeepers relied on cumbersome Excel spreadsheets and makeshift project management tools. Our innovative all-in-one platform empowers bookkeepers to efficiently manage their tasks, foster seamless client communication, identify elusive errors, and generate insightful reports that enable small businesses to make informed strategic decisions.Founded in 2021, Double has successfully secured $12M in funding from esteemed investors, including Y Combinator and notable founders from leading startups such as Lattice, Front, Superhuman, and Plaid. Today, we proudly support thousands of bookkeepers and accountants in managing financial records for startups and small businesses across the United States.As we rapidly expand, welcoming dozens of new clients each month, you will serve as the crucial first point of contact for small to mid-sized firms embarking on their Double journey.

Role overview The Implementation Manager at healthee plays a key role in delivering health solutions for clients in New York, NY. This position leads the rollout process, working alongside teams from different parts of the company to ensure projects stay on schedule. Supporting clients throughout each stage is central to this role. Strong attention to detail and clear, effective communication are essential for success. What you will do Manage the end-to-end execution of health solution implementations for clients Coordinate with cross-functional teams to keep project delivery on track Guide and assist clients through every step of the implementation process Focus on improving client satisfaction and enhancing the user experience

Revolutionize Customer Experience in BankingAt Prelim, we are transforming the way financial institutions onboard and engage with their customers. Our innovative platform supports essential banking operations for a diverse range of institutions across the U.S., from local community banks to expansive credit unions. As a rapidly growing, fully remote startup, we are dedicated to making banking services more accessible to all.Your Role in Our MissionWe are seeking a skilled Project Manager for Implementations to become a key member of our Implementation team. In this role, you will guide banks through their digital transformation efforts, managing numerous high-priority deployments concurrently, coordinating cross-functional teams, and ensuring that our banking clients achieve successful and timely launches.This is a hands-on position that blends organization with execution. You will serve as the conductor for intricate implementations while fostering strong relationships with banking executives and operations teams.Your ResponsibilitiesOversee several concurrent bank implementations with overlapping schedules, monitoring dependencies and risks to ensure projects are completed on time.Facilitate client communications and cultivate trusted relationships with stakeholders, from C-suite executives to operations staff, adeptly managing expectations and navigating challenging discussions.Coordinate efforts among cross-functional teams, including Implementation Associates, engineers, and Customer Success, to ensure seamless project execution and transition post-launch.Translate intricate technical requirements between clients and internal teams while safeguarding your implementation team from scope creep.Engage actively in hands-on configuration and debugging as necessary to keep projects progressing during resource limitations.Document solutions and identify opportunities for process improvements to enhance future deployments and team efficiency.Strategically escalate issues to sales and leadership when additional support is required to resolve critical challenges.Candidate ProfileOutstanding organizational abilities; you thrive on task lists and calendars.Excellent communication skills with both technical and non-technical audiences.Demonstrated ability to manage multiple complex projects simultaneously.Composure under pressure; you maintain your calm when clients are stressed and deadlines are tight.

Join DoorDash for Business as a Technical Implementation Specialist, where you will play a pivotal role in enhancing our clients' experience by implementing our innovative delivery solutions. You will work closely with various teams to ensure seamless integration and optimal performance of our systems.Your expertise in technical implementation will empower businesses to leverage DoorDash's offerings effectively, driving growth and customer satisfaction.

Join Our Team as an Implementation Lead at Silna HealthYour Opportunity AwaitsAt Silna Health, we're experiencing remarkable growth, and we're on the lookout for a talented Implementation Lead to guide the customer journey from pre-sale technical demonstrations to successful pilot deployments. This crucial role will empower you to convert our innovative technology into significant value for healthcare providers while establishing efficient and scalable implementation processes.Reporting directly to our COO, you will oversee the entire implementation lifecycle, design deployment workflows, and drive measurable outcomes for our clients. This position is perfect for someone who thrives in a dynamic environment, excels in stakeholder management, and tackles complex challenges with a strategic mindset.Your Key ResponsibilitiesImplementation Excellence & StrategyLead end-to-end pilot implementation from contract signing to go-live, managing timelines and gathering success metrics.Facilitate pre-sale technical demonstrations to highlight platform capabilities and assist in closing deals.Craft scalable deployment workflows and continuously improve implementation processes.Develop reporting frameworks and analyze metrics to foster data-driven enhancements.Spot automation opportunities to optimize implementation and expand operations.Building Strong RelationshipsDrive change management across clinical, IT, and administrative stakeholder groups.Translate complex technology into practical value through clear communication and effective training.Foster strong partnerships with customers to ensure successful adoption of our solutions.Collaborate with Engineering, Product, and Operations to troubleshoot issues and ensure successful launches.Represent implementation needs during cross-functional planning and strategy sessions.Business AcumenUnderstand healthcare provider workflows and align our solutions with their operational challenges.Gain comprehensive knowledge of customer success factors and implementation priorities.Anticipate potential roadblocks during implementation and proactively devise solutions.

About MandrelMandrel is at the forefront of revolutionizing the ERP landscape for physical goods through advanced AI technology. Our mission is to provide transparent, auditable gross margin calculations by SKU and channel, grounded in authentic supply-chain documentation.Founded in 2023, we have successfully secured over $12 million in funding from notable investors including Lux Capital, Construct Capital, Zigg Capital, Asymmetric Capital, WndrCo, and Clocktower Ventures. Our talented team, based in New York, combines profound expertise in finance and artificial intelligence to drive our innovative solutions.Role OverviewWe are seeking an Implementation Manager to join our New York office. In this pivotal role, you will oversee customer onboarding and expedite value realization for our clients following the sales process. You will collaborate closely with customer success, product, and engineering teams to ensure our clients are effectively launched on the Mandrel platform and derive benefits promptly and consistently.This position is perfect for individuals who excel in dynamic startup settings, embrace uncertainty, and are eager to shape and elevate a top-tier implementation function from the ground up.Key ResponsibilitiesManage end-to-end implementations for 10–15 clients simultaneously, dedicating your full focus to ensure timely and successful project launches.Gain an in-depth understanding of each client’s operations, systems, and data flows to refine implementation strategies and shorten time-to-value.Lead implementation projects from initiation to go-live, including gathering requirements, configuring systems, integrating technologies, conducting testing, and overseeing launch activities.Analyze customer technology stacks (ERP, accounting systems, commerce platforms, EDIs, WMS, IMS, BI tools) and assist clients with technical setup and integration procedures.Document and map processes, vendors, and documentation flows relevant to client accounting and finance operations.Act as the primary liaison for clients throughout the implementation process, managing expectations, ensuring accountability, and sustaining project momentum.Advocate for client needs internally by effectively communicating requirements, risks, and trade-offs to product and engineering teams.Exercise confidence in pushing back on unrealistic or out-of-scope demands while preserving trust and alignment with client stakeholders.Identify trends across implementations to develop a standardized, scalable implementation playbook as Mandrel grows.Collaborate closely with sales, solutions, product, and engineering teams to enhance the overall implementation experience.

As the Director of Implementations at arch.co, you will play a pivotal role in ensuring the successful deployment of our innovative solutions. This strategic leadership position requires a blend of technical expertise and project management skills to guide our teams in delivering exceptional service to our clients. You will be responsible for overseeing the implementation process from inception to completion, ensuring adherence to timelines and quality standards.Your leadership will foster collaboration across departments and enhance our capabilities in delivering seamless integrations and solutions that meet client needs. Join us in shaping the future of technology implementations and driving client success.

SeatGeek is looking for an Implementation Consultant to join the team in New York, NY. The main focus of this position is to guide clients through the setup and rollout of SeatGeek’s ticketing platform. This involves working closely with clients to understand their unique requirements, delivering training, and supporting a smooth transition to SeatGeek’s services. Key responsibilities Work directly with clients to learn about their goals and technical needs Lead the implementation process for SeatGeek’s ticketing platform Deliver training sessions and respond to client questions Support clients throughout the transition to ensure successful adoption of the platform Location This role is based in New York, New York.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an operating system that seamlessly integrates global connectivity into technology products.Similar to how Stripe enables businesses to implement payment solutions with ease, Gigs empowers platforms to effortlessly incorporate connectivity, merging traditional telecom with cutting-edge technology. Our solutions cater to a diverse range of industries, from fintech firms launching mobile services to HR platforms that provide work phone plans, streamlining provisioning and eliminating telecom complications.Our dedicated team of around 100 professionals, spread across the US and Europe, is backed by almost $100 million in funding from prestigious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from renowned companies like Stripe, Airbnb, and Shopify. We are committed to addressing significant technical and regulatory challenges to ensure seamless connectivity.If you are passionate about innovation, creativity, and shaping the future of telecom, we would love to connect with you.The RoleThe Implementation Manager serves as a technical partner for our clients at Gigs. You will assist customers in planning, coordinating, and successfully launching integrations using the Gigs API.This role is a unique mix of technical expertise, strategic planning, and operational execution. Responsibilities may range from collaborating with Product on addressing critical features that impede strategic onboarding to scoping, coordinating, and driving API implementations across multiple regions with one of the world's largest Fintechs.Positioned within the Customer Success department, the Implementation Manager plays a vital role in bridging various functions at Gigs. You will collaborate closely with Product and Engineering teams to define new features and provide ongoing feedback, while also working alongside the Business Development team to execute new implementations and serve as the primary contact for our largest clients during further development.What You’ll DoManage Customer Implementations: Take ownership of each API integration, treating it as a distinct project. You will carefully scope and execute the ideal implementation tailored to each client's unique requirements, ensuring they utilize the appropriate feature set, API endpoints, and wireframes for success.Serve as a Key Technical Contact: Collaborate with clients' engineering and product teams throughout the integration process, offering ongoing support and guidance.

As the Manager of Implementation and Delivery at Avoca, you will play a pivotal role in ensuring the seamless execution of our projects. You will lead a talented team, overseeing the implementation of our solutions and ensuring that they meet client needs. Your expertise will be essential in driving efficiency, fostering client relationships, and delivering exceptional service.

About Clarion Clarion is working to remove barriers in healthcare access. Today, medical professionals face an overload of calls, faxes, and scheduling demands. Patients often struggle to get timely care, which leads to staff burnout and lost revenue for clinics. The problem isn’t a lack of care, it’s a lack of capacity. Clarion’s AI-driven platform supports the entire patient journey. From appointment scheduling and rescheduling to managing referrals and prescription refills, our technology handles complex workflows and delivers interactions that feel natural to patients. We’ve raised $5.5 million from investors including Accel, Y Combinator, and Sequoia (Scout). Our founders bring experience from Ophelia, Medallion, and Counsel Health. Based in New York City, our team is moving quickly to improve healthcare access for all patients. Why Work With Us? Solving real problems: Our work impacts millions of patients and healthcare providers. Clarion’s AI agents outperform human schedulers, freeing up teams to focus on care. Proven traction: Clarion has grown revenue 10x in the past year and manages millions of interactions for clients, from virtual clinics to a major $5 billion health insurer. Experienced leadership: Our co-founders know healthcare deeply. The CEO is a physician trained at Stanford and Harvard with clinical operations expertise. The CTO is a former Amazon Alexa engineer who led AI/ML teams at Salesforce. Early-stage impact: Every team member shapes our company’s direction, processes, and culture. In-person collaboration: We work together at our NYC office. This focus on in-person teamwork helps us move faster, build strong relationships, and maintain a unified culture. What You Will Do Lead implementations from start to finish: Manage customer deployments from kickoff through go-live. Run discovery sessions, collect scheduling rules and clinic workflows, build project plans, track timelines, and coordinate with engineering and client teams to deliver on schedule. Own non-technical implementation tasks: Gather and organize client inputs to keep the implementation process smooth and aligned with customer needs. Location This role is based in our New York City office. In-person collaboration is a core part of our culture.