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Implementation & Customer Success Specialist - B2B SaaS | Mining / FIFO Operations

JobgetherDenmarkNew
Remote Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess:Proven experience in software implementation and customer success, ideally within a B2B SaaS context. Strong interpersonal and communication skills for effective stakeholder engagement. Ability to analyze complex operational challenges and develop practical solutions. Experience in the mining, energy, or construction sectors is a plus. Familiarity with training methodologies and user adoption strategies. A proactive and adaptable approach to work in a dynamic environment.

About the job

Jobgether is seeking an Implementation & Customer Success Specialist to support B2B SaaS solutions for mining and FIFO (fly-in fly-out) operations. This Denmark-based role offers a remote-first setup and includes the possibility of international travel.

What you will do

  • Lead software implementation projects for clients managing workforce accommodation and transportation.
  • Oversee onboarding to ensure clients can adopt and configure the platform effectively.
  • Work closely with clients to understand operational requirements and adjust system settings to fit their needs.
  • Provide user training and ongoing support to help clients succeed with the platform.
  • Build and maintain relationships with stakeholders in logistics, finance, IT, and operations.
  • Troubleshoot and resolve operational issues as they come up.
  • Help improve internal best practices based on project experience.

Who will succeed

  • Background in B2B SaaS implementations, ideally within mining, energy, or construction sectors.
  • Strong skills in communication and relationship management.
  • Comfortable working with multiple departments and diverse stakeholders.
  • Ability to combine strategic thinking with hands-on problem-solving.
  • Interest in workforce logistics, accommodation, or transportation operations.

Work environment

  • Remote-first position based in Denmark.
  • International travel involved for client projects and engagement.
  • Collaborative team setting with exposure to complex workflows in mining and related industries.

About Jobgether

Jobgether is committed to connecting talent with opportunities, facilitating a seamless integration between clients and candidates. We pride ourselves on our innovative approach to recruitment and our dedication to fostering professional growth.

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