Implementation & Customer Success Specialist - B2B SaaS | Mining / FIFO Operations

Role overview Jobgether is seeking an Implementation & Customer Success Specialist to support B2B SaaS solutions for mining and FIFO (fly-in fly-out) operations. This Denmark-based role offers a remote-first setup and includes the possibility of international travel. What you will do Lead software implementation projects for clients managing workforce accommodation and transportation. Oversee onboarding to ensure clients can adopt and configure the platform effectively. Work closely with clients to understand operational requirements and adjust system settings to fit their needs. Provide user training and ongoing support to help clients succeed with the platform. Build and maintain relationships with stakeholders in logistics, finance, IT, and operations. Troubleshoot and resolve operational issues as they come up. Help improve internal best practices based on project experience. Who will succeed Background in B2B SaaS implementations, ideally within mining, energy, or construction sectors. Strong skills in communication and relationship management. Comfortable working with multiple departments and diverse stakeholders. Ability to combine strategic thinking with hands-on problem-solving. Interest in workforce logistics, accommodation, or transportation operations. Work environment Remote-first position based in Denmark. International travel involved for client projects and engagement. Collaborative team setting with exposure to complex workflows in mining and related industries.

Veeva Systems is a pioneering and mission-oriented organization in the realm of industry cloud solutions, dedicated to expediting the delivery of therapies to patients within the life sciences sector. As one of the fastest-growing SaaS companies to date, we achieved over $3 billion in revenue in our previous fiscal year with significant growth opportunities on the horizon. At Veeva, our core values drive our actions: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not merely a public company; in 2021, we made history by becoming a public benefit corporation (PBC), legally committed to balancing the needs of our customers, employees, society, and investors. As a Work Anywhere company, we promote flexibility in your work environment, allowing you to excel whether from home or in-office. Join us in transforming the life sciences industry, as we strive to create a positive impact on our customers, employees, and communities.

Role overview The Enterprise Customer Success Manager for France will build and maintain strong relationships with Trustpilot's enterprise clients. Based in Copenhagen, this position centers on supporting key French accounts and ensuring they gain full value from Trustpilot’s offerings. What you will do Welcome new enterprise clients and guide them through the onboarding process Schedule regular check-ins to review progress and address ongoing needs Provide personalized support aimed at helping clients achieve their business objectives Collaborate with sales and product teams to align on client strategies Identify opportunities for upselling and foster long-term partnerships

Our MissionAt Xero, we believe that effective scheduling goes beyond merely filling shifts; it's about finding the right balance that supports business growth while ensuring team members achieve an optimal work/life balance.Through our innovative Agentic AI technology at Planday, a subsidiary of Xero, we are dedicated to crafting a future where managers can efficiently allocate their time, benefitting both their business and team. We are committed to transforming shift work into a more human-centric experience, making work/life balance accessible to all shift workers. Our advanced technology empowers individuals to unlock their full potential both professionally and personally.Established in 2004, Planday is proudly headquartered in Copenhagen, Denmark, and currently assists hundreds of thousands of users globally in creating optimal schedules. Planday became part of Xero in 2021.Your ImpactAs a Customer Success Manager, you will take ownership of a designated portfolio of customers, ensuring they derive clear and measurable value from Planday's offerings.Your primary goal will be to forge lasting partnerships with customers, overseeing the post-sale customer lifecycle and driving adoption, retention, and growth through systematic account planning, proactive engagement with stakeholders, and strong commercial stewardship.You will serve as a trusted advisor to your customers, aligning Planday’s capabilities with their business goals to foster success, create momentum, and identify avenues for deepening our relationship and enhancing the value we provide.Key ResponsibilitiesManage a portfolio of customers, ensuring accountability for retention and growth.Develop and implement joint account plans with customers that clarify priorities, ownership, and future value creation.Empower customers to maximize their use of Planday through increased adoption, confidence, and impact.Lead renewal and commercial discussions with assurance.Facilitate executive-level discussions regarding achieved outcomes and necessary steps for further advancement.Cultivate multi-level relationships across both operational and executive tiers.Identify and create opportunities for customers to achieve greater success with Planday.Collaborate effectively with Sales, Product, Customer Experience, and Marketing teams to further customer priorities.Advocate for the customer’s voice and influence product development decisions to enhance our offerings.

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the operator of the world's largest independent consumer review platform, we have made significant strides, but there remains much thrilling work ahead. Join us at the core of trust!As an Enterprise Customer Success Manager, you will serve as the primary value owner and strategic partner for our most complex and high-tier accounts in the Danish market. Transitioning from tactical management to a trusted advisory role, you will ensure that Trustpilot is intricately woven into our customers' long-term business strategies and digital ecosystems.Your primary objective will be to architect success for your portfolio—from onboarding and adoption to measurable outcomes and customer advocacy—by converting intricate business challenges into quantifiable product value. You will play a crucial role in fostering high-impact adoption and securing long-term retention through executive-level partnerships and an in-depth understanding of the digital landscape.

Managing expenses shouldn't be a hassle. At Pleo, we are revolutionizing the way businesses handle their spending by creating solutions that are intuitive, empowering, and effective for both finance teams and employees. Our goal is to help organizations 'go beyond' traditional spend management.The name 'Pleo' reflects our commitment to exceeding expectations, a principle that has guided our success over the past decade.We're at an exciting stage in our journey where every decision impacts over 40,000 customers. We seek individuals who are passionate about identifying customer needs, simplifying complex challenges, and striving for excellence. With a team of over 850 professionals from more than 100 nationalities, we are committed to shaping the future of business spending.About the RoleWe are searching for a Customer Success Manager to enhance our Customer Experience team at Pleo. In this role, you will manage a portfolio of clients, driving product adoption and delivering measurable results. If you are enthusiastic about optimizing customer experiences and addressing intricate process challenges within the fintech industry, this position is perfect for you!Who You'll Collaborate WithYou will report to the Manager of Customer Success Northern EU and collaborate closely with teams in Product, Support, and Implementation. Our team thrives on collaboration, focusing on securing renewals and preventing churn through strategic planning.Your ResponsibilitiesAs a Customer Success Manager, your responsibilities will include:Leading targeted enablement initiatives and programs to maximize customer value from Pleo products.Aligning customer goals with product capabilities, establishing clear milestones and KPIs to measure progress.Utilizing health scores and product adoption metrics to proactively identify risks and develop plans to mitigate potential churn.Communicating effectively with stakeholders about upcoming product releases and process changes.

Role Overview Unity Technologies is looking for an IT Operations Specialist in Copenhagen, Denmark. This role keeps the company’s technology running smoothly and supports employees across the organization. The IT Operations Specialist works closely with the IT team to provide and maintain the digital tools that power daily work. What You Will Do Learn Unity’s systems quickly and use them to support colleagues Respond to user issues and resolve technical challenges efficiently Deliver high-quality customer support to employees Troubleshoot problems and keep technology integrated and reliable Take the lead on IT projects or process automation as assigned Develop expertise in areas such as network security if needed What We Value Strong problem-solving skills Ability to master new systems and technologies quickly Clear communication and a collaborative approach Interest in continuous learning and professional growth Why Join Unity This position offers the chance to build valuable technical skills, contribute directly to team productivity, and work alongside supportive colleagues. The IT team encourages learning and welcomes those ready to take on new challenges in a collaborative setting.

Join Corti as a Senior Customer Success Engineer and play a pivotal role in ensuring our clients achieve success with our innovative solutions. You will leverage your technical skills and customer service expertise to deliver exceptional support and guidance to our Danish-speaking clients. Collaborate with cross-functional teams to enhance the customer experience and drive product adoption.

OverviewAt Corti, we are driven by a profound mission: to democratize access to medical expertise globally. Despite the advances in healthcare technology, a significant portion of the world still struggles to receive quality medical care. Our AI platform is designed to bridge this gap by enhancing access to medical knowledge, minimizing errors, and enabling clinicians to focus more on patient care. Join us in revolutionizing healthcare dialogue and establishing a robust foundation for reliable AI. Together, we can make healthcare more accessible, affordable, and humane.Why Choose Corti?Corti is at the forefront of healthcare innovation, providing developers and healthcare innovators with cutting-edge AI tools. Our solutions are meticulously crafted for the healthcare sector, utilizing real-world data to ensure precision and compliance with industry standards. With our modular APIs, teams can seamlessly integrate advanced medical features into their products without starting from scratch.We empower visionaries who are reshaping healthcare, from startups enhancing patient experiences to established enterprises modernizing critical systems. If you’re passionate about leveraging AI for the future of medicine, Corti is your place.The RoleWe are expanding our newly formed Activation Team and are seeking a Customer Success Engineer. Your primary focus will be to transform our technical capabilities into meaningful clinical outcomes. You will play a pivotal role in accelerating technical adoption, minimizing barriers, and fostering lasting engagement with our users.In this role, you will bridge the gap between our product, engineering, and customer success teams, ensuring that every client—regardless of their technical background—begins their journey with confidence and impact. You will cultivate trust, boost product utilization, and identify opportunities that will shape the future of healthcare AI.

airapps is looking for a People Operations Specialist based in Copenhagen. This position focuses on improving the employee experience and making HR processes more efficient. Collaboration with multiple departments is a key part of the job, supporting the alignment of people initiatives with broader business objectives. Role overview The People Operations Specialist will work to strengthen workplace culture and ensure that HR practices support employee success. The role involves both hands-on process improvement and cross-team coordination. What you will do Enhance HR processes to improve efficiency and support employees Work with different teams to align people strategy with company goals Contribute to building a positive and supportive workplace culture Impact This position plays a central part in shaping an environment where employees can thrive and contribute to airapps' success.

Role Overview Keylane is looking for a Customer Support Specialist in Copenhagen. This position serves as the first point of contact for clients, handling questions and resolving issues. Building strong relationships and ensuring customer satisfaction are central to the role. What You Will Do Troubleshoot and resolve customer issues promptly Maintain clear and professional communication with clients Support ongoing improvements to support processes Help foster positive client relationships

Join our dynamic team at Shiji Group as a Sales Manager specializing in Hospitality SaaS solutions. In this role, you will leverage your expertise to drive sales growth, develop strategic customer relationships, and ensure client satisfaction in a fast-paced environment. You will be at the forefront of innovative technology that enhances operations in the hospitality sector.

Join Veeva Systems, a visionary leader in the industry cloud landscape, dedicated to accelerating the delivery of therapies to patients worldwide. Our innovative SaaS solutions have propelled us to become one of the fastest-growing software companies, reaching over $2 billion in revenue last fiscal year and paving the way for immense future growth.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive our mission. In 2021, we proudly made history as a public benefit corporation (PBC), committed to balancing the needs of our customers, employees, society, and investors.Embrace the flexibility of our Work Anywhere philosophy, allowing you to thrive in the work environment that suits you best—be it from home or the office.Become a part of our mission to transform the life sciences industry, positively impacting our customers, employees, and communities.Your RoleWe are seeking a skilled Senior Implementation Consultant with extensive experience in guiding clients through intricate software implementations. The Veeva Vault RIM suite stands as the only comprehensive solution in the industry, offering fully integrated regulatory information management capabilities—data and document management, submission publishing, and archival—all on a singular cloud-based platform.As a pivotal member of our Professional Services team, you will assess our clients' global regulatory requirements, convert these needs into effective solution designs, and craft strategies for deploying our cloud-based system for regulatory information management enterprise-wide.This position is fully remote within the EU/UK for candidates who are near an airport and can commit to travel when required. We encourage qualified candidates from the EU/UK to apply.

At Veeva Systems, we are dedicated to revolutionizing the life sciences industry by providing cloud-based solutions that enable companies to expedite the delivery of therapies to patients. As one of the fastest-growing SaaS organizations, we achieved over $3 billion in revenue last fiscal year and continue to explore expansive growth opportunities. Our core values drive us: we prioritize integrity, customer success, employee growth, and rapid execution. Notably, we became a public benefit corporation (PBC) in 2021, holding ourselves accountable to balance the needs of customers, employees, society, and investors. As a Work Anywhere organization, we offer flexibility to work remotely or in-office, allowing you to flourish in your preferred setting. Join us in transforming the life sciences sector, as we strive to positively impact our customers, employees, and communities.The Role Are you passionate about Life Sciences and Technology Consulting? Join Veeva to reshape how the industry manages Quality by aiding customers in achieving compliance and fostering innovation through the implementation of our Vault in the Quality Cloud.As a vital member of our Professional Services team, you will champion our mission, working within a project team to support small and medium-sized life sciences clients during the implementation of Veeva’s Vault Quality Suite. We emphasize speed and innovation in our approach. You will also work closely with various Veeva teams (both within and outside of Professional Services) to enhance our project delivery and ensure the success of our clients. This role is remote for candidates who are already based and authorized to work in the UK, Spain, and Denmark.

Veeva Systems is a mission-driven leader in industry cloud solutions, dedicated to accelerating the delivery of life-saving therapies to patients. We have made our mark as one of the fastest-growing SaaS companies in history, achieving over $2 billion in revenue last fiscal year and continuing to expand our growth trajectory.At Veeva, our core values are central to everything we do: Integrity, Customer Success, Employee Success, and Agility. We have set ourselves apart by becoming a public benefit corporation (PBC) in 2021, which legally binds us to consider the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we promote a flexible working environment that allows you to choose your ideal workspace, whether at home or in the office.Join us to revolutionize the life sciences sector, ensuring a positive impact on our customers, employees, and the communities we serve.The RoleWe are in search of passionate leaders with consulting and system implementation expertise who can assist our clients in enhancing their regulatory data and document management processes.Veeva’s Vault RIM suite is the only comprehensive software solution in the market that offers fully integrated regulatory information management (RIM) functionalities, encompassing data and document management, submission publishing, and archival all within a single cloud-based platform.As part of our Professional Services team, you will play a crucial role in understanding our clients’ global regulatory requirements, translating these needs into effective solution designs, and configuring our cloud-based platform to manage regulatory information across their organizations.This position offers the flexibility of remote work within the EU/UK, provided candidates are located near an airport and can meet travel obligations. We encourage qualified candidates from the EU/UK to apply.

As a Senior Software Engineer focused on AI SaaS solutions, this role centers on designing, building, and improving AI-powered applications. The position is based in Denmark and involves close collaboration with teams across disciplines to deliver software tailored to client requirements. What you will do Design and implement AI-driven software applications Enhance existing products with new features and improvements Work alongside cross-functional teams to ensure high-quality results Lead development projects and guide their successful delivery Team leadership Mentor junior engineers and share knowledge within the team Promote and uphold best practices in software development Technology focus This position offers the chance to work with advanced technologies and contribute to the growth of AI capabilities within the company.

At Veeva Systems, our mission-driven approach is pioneering the industry cloud, accelerating the journey of life sciences companies to deliver therapies to patients more swiftly. As one of the fastest-growing SaaS enterprises in history, we achieved over $2 billion in revenue last fiscal year, with expansive growth opportunities ahead.Our core values at Veeva are: Do the Right Thing, Customer Success, Employee Success, and Speed. We are not just another public company; we made history in 2021 by becoming a Public Benefit Corporation, committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we promote flexibility, allowing you to work from home or in the office, creating an ideal environment for your success.Join us in transforming the life sciences industry, as we commit to positively impacting our customers, employees, and communities.The RoleHelp us innovate and enhance Drug Safety and Pharmacovigilance!Veeva is seeking a seasoned Senior Implementation Consultant to join our Safety Professional Services team, aiding in the implementation of our Vault Safety solution. We seek innovative thinkers who possess deep implementation expertise and are ready to challenge the status quo with advanced technology. As a vital member of our Professional Services team, you will collaborate closely with customers and management to implement Vault Safety. In this role, you will oversee the delivery of Vault Safety, encompassing the Project Manager and/or Solution Architect responsibilities. You will define and direct business processes, lead the project team in delivering the solution, and guide our customers through implementation programs and best practices. Opportunities are available throughout Denmark for this position; it is a 'work anywhere' role, provided you are near an airport and can meet travel requirements. Qualified candidates based in Denmark are encouraged to apply.

CopenhagenOnlinePOS is at the forefront of digitalizing restaurants, bars, nightclubs, and festivals across Denmark. The industry is undergoing a significant digital transformation, and we are committed to helping our clients enhance efficiency, profitability, and the overall experience they provide to their guests.We offer a comprehensive POS and payment solution that provides clarity, operational efficiency, and improved decision-making capabilities. For clients with multiple locations, we ensure a unified setup with complete transparency.Specializing in the hospitality sector, OnlinePOS primarily collaborates with restaurants, cafes, bars, nightclubs, and large-scale festivals and events. Our client base ranges from local cafes and cocktail bars to chains and larger entities with numerous locations. We operate in a competitive landscape where reliability, flexibility, and robust payment solutions are critical to our clients' businesses.Join Us in Shaping the Future of Digital PaymentsOnlinePOS Payments is a key strategic growth area for us. We are looking for a self-driven and results-oriented Payments Sales Specialist to spearhead the expansion of our payment solutions while supporting new sales within our existing business.Your Responsibilities· Lead and drive the adoption of payment solutions· Take charge of outbound activities· Collaborate closely with the existing sales team to ensure high payment integration in new contracts and manage complex or competitive sales processes· Segment and prioritize the customer base, identify the most valuable clients, set clear goals, and work methodically on account plans· Consultatively analyze the customer's current setup, conduct demos, handle objections, and close agreements· Maintain pipeline discipline by managing CRM, forecasting, and reporting on conversion and GMV KPIsWho You Are· You have 3–5 years of B2B sales experience and solid expertise in payment solutions, such as processing, terminals, and payment integrations. Experience with POS is an advantage· You possess a proven track record in outbound sales and enjoy proactive meeting bookings, conversions, and closing deals, and you are comfortable making phone calls· You have strong analytical and consultative skills, enabling you to analyze client needs and provide tailored solutions.

Join Our Team at ViaBillAs Denmark’s premier "Buy Now, Pay Later" provider, ViaBill is dedicated to revolutionizing the way consumers manage their purchases through flexible payment solutions. Our goal is to enhance the shopping experience, making it smarter and more accessible, both online and in physical stores.We are currently seeking a Customer Support Specialist fluent in Danish to assist our customers with their everyday inquiries, ensuring a seamless and professional interaction with ViaBill.

Join our dynamic team as a Business Operations Associate at light-inc, where you will play a pivotal role in streamlining processes and enhancing operational efficiency. Your keen analytical skills and attention to detail will be essential in supporting various business functions and driving our growth.