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Experience Level
Entry Level
Qualifications
The ideal candidate will possess the following qualifications:Strong organizational skills with attention to detailExcellent communication and interpersonal abilitiesProficiency in Microsoft Office SuiteAbility to handle confidential information with discretionBackground in Human Resources or related field is preferred
About the job
Join our dynamic team as a Human Resources Assistant at Mindlance, where you will play a vital role in supporting our HR functions and enhancing our workplace culture. In this position, you will assist in various HR activities, including recruitment, employee onboarding, and maintaining employee records. Your contributions will help foster a positive work environment and support our commitment to excellence.
About Mindlance
Mindlance is a leading provider of workforce solutions, dedicated to connecting talented individuals with exceptional opportunities. Our commitment to creating a supportive and inclusive workplace makes us a top choice in the industry. We value diversity and prioritize the well-being of our employees.
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Full-time|On-site|Birmingham, England, United Kingdom
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Full-time|On-site|Birmingham, England, United Kingdom
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Full-time|On-site|Birmingham, England, United Kingdom
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Full-time|On-site|Birmingham, England, United Kingdom
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At Acturis, innovation is woven into the fabric of our organization. Founded in 2000 by Theo Duchen and David McDonald, our journey began in a modest garden shed with a vision to transform insurance technology. From these humble beginnings, we have evolved into a global leader in SaaS solutions, widely trusted within the industry.Today, more than 100,000 users across over 40 countries utilize the Acturis platform, a testament to our collaborative efforts with brokers, insurers, and MGAs. We are committed to continually shaping the market and setting new standards within both personal and commercial lines.Acturis is honored to be recognized as a Great Place to Work® 2026, and we maintain an innovative, collaborative start-up culture as we expand globally. With over 90% of our new hires coming from graduate backgrounds, we provide a vibrant environment for early-career talent to develop and make a significant impact. As an EcoVadis Committed-rated organization, we prioritize sustainable and responsible operations to create long-term value.Key Responsibilities:Provide first-line technical support to colleagues in central Birmingham.Log and manage support tickets through our help desk system, assisting a global team of 800 colleagues.Assemble and maintain a diverse fleet of laptops using technologies such as MDT, and adhere to established IT procedures for onboarding, Active Directory checks, and office equipment setup.From day one, you will receive mentorship, a clear career trajectory, and substantial responsibilities, all within an environment designed for rapid growth and meaningful contributions.What You Can Expect:A transparent career path, regular feedback, and three formal performance reviews each year.Opportunities to take ownership, develop specialized skills, and participate in essential IT projects.Intensive onboarding, industry-recognized training, and funding for technical courses as you advance.
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We are seeking outstanding individuals to join our team as a Query Management and Case Administration Officer at the forefront of the new Courts and Tribunal Service Centres (CTSCs) in Birmingham.The transformation of HM Courts and Tribunals Service (HMCTS) represents one of the most ambitious and intricate initiatives within central government. By its completion in 2022/23, it will fundamentally alter how justice is administered.These CTSCs will serve as the administrative backbone of the future, facilitating communication through telephony, assisted digital services, case progression, and hearing support. Our goal is to offer a consistent national service that ensures cases progress smoothly to resolution while providing essential support to local judiciary.Spread across multiple locations nationwide, these centres will house nearly half of our total workforce. We are committed to reforming a justice system that has traditionally relied on paper-based processes, with the CTSCs being pivotal in transitioning to a modern, digital framework.This role is primarily customer-focused, ensuring that users receive an accessible and inclusive service. You will guide users through the online platform, addressing their inquiries, and accurately processing and updating high-volume case details. Your responsibility will be to meet the needs of service users effectively.Key Responsibilities:Deliver professional and friendly support to users of online services through various channels (telephony, webchat, email), adhering to quality standards for a high-quality customer experience.Conduct jurisdiction-related administration following HMCTS protocols and processes for non-automated tasks.Perform case-readiness assessments and facilitate the progression of cases, providing users with clarity on the next steps.Identify users needing additional support and assess their Assisted Digital needs, referring cases to our third-party suppliers as necessary.Manage first contact user complaints in accordance with HMCTS policies, ensuring users feel heard and that their concerns are addressed fairly, while updating the CRM system to prevent repetition of information.Stay informed by reading relevant knowledge articles to maintain accurate and up-to-date understanding of processes and systems.Engage proactively with users to enhance their experience and ensure their needs are met effectively.
May 2, 2019
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