HR & Customer Operations Leader

Join the ocadogroup as an Employee Relations Advisor, where you will play a pivotal role in fostering a positive work environment and resolving employee-related issues. Your expertise will be essential in advising management and employees on policy interpretations, conflict resolutions, and best practices in employee relations. This position is ideal for an individual who is passionate about enhancing workplace culture and ensuring compliance with labor regulations.

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural workplaces as the new standard. Our expertise lies in navigating multilingual markets, ensuring a seamless and enjoyable recruitment experience for candidates.Your Next Job Awaits – Boundless Opportunities! We are excited to offer a rewarding onsite work experience in Sofia for the position of Logistics & Delivery Advisor, requiring proficiency in both German and English. Why This Role is Perfect for Your Growth:Immerse yourself in Sofia's vibrant multicultural environmentRepresent a prestigious global brandSeize a fast-track career development opportunity Your Daily Responsibilities Will Include:Comprehensive training on our products/services where you will:Assist customers with their inquiriesAdvise customers on optimizing their use of the product/serviceEnsure high-quality standards in every case you manageRequirements for Success:What You Need to Thrive in This Role:Bilingual Proficiency: Fluent in German and B2 level EnglishTech Enthusiast: Eager to explore the latest technological advancementsCustomer-Centric: Prior experience is an advantageExceptional Communication SkillsEmpathetic Approach to Customer ServiceEmployee Benefits:Welcome Bonus plus Performance BonusComprehensive Relocation Package:Airport pick-up serviceFlight ticketsAccommodation for up to 21 days in a hotel/apartment300 BGN gross accommodation allowance per month on top of the salaryTransform Your Career with Boundless Opportunities!

Join our dynamic team at Louis Dreyfus Company in Sofia, where our commitment to sustainable and innovative agricultural practices is driven by our talented workforce. We are currently seeking an HR Administration Specialist who will play a vital role in supporting our HR initiatives and fostering a positive work environment.Main ResponsibilitiesImplement and uphold HR policies and procedures to ensure compliance and efficiency.Maintain precise employee records, including personal information, contracts, and HR documentation.Facilitate onboarding and offboarding processes with professionalism and care.Address HR-related inquiries and provide guidance to employees effectively.Assist with local, regional, and global HR payments across EMEA, including Bulgaria, France, and Switzerland.Collaborate with the finance team to guarantee accurate and timely payment processing.Help organize HR events, training sessions, and initiatives that enhance employer branding and employee wellbeing.Support the preparation of internal and external communications, including HR newsletters, flyers, and posters.

About Trading212 Trading212 builds trading and investing products for a global client base. The company serves over 5 million clients and manages more than €30 billion in assets. A focus on excellence and agility shapes both its culture and its rapid growth. Role Overview: HR Specialist This HR Specialist role in Sofia centers on administrative support and coordination across HR processes and company events. The position suits someone with strong organizational skills and an interest in improving the employee experience. Key areas include onboarding, HR administration, event planning, and supporting internal engagement. Main Responsibilities Oversee onboarding and offboarding: create HRIS profiles, arrange first-day logistics, deliver induction presentations, and manage documentation (contracts, background checks, visas, termination orders) to meet international labor law requirements. Handle employment and change letters, respond to employee questions, and keep HRIS records accurate and up to date. Assist with preparing HR reports, data analytics, and dashboards as needed. Support performance review cycles by setting timelines, helping managers, and monitoring progress. Administer employee benefits and coordinate with external partners for effective delivery. Help organize HR initiatives, team-building activities, and company celebrations. Act as a main point of contact for HR policy questions and feedback. Qualifications Minimum 1 year of experience in an HR-related position. Degree in Human Resources, Business Administration, or a related field preferred. Comfort with reporting tools such as Excel or similar software. What Trading212 Offers Challenging projects that foster professional growth. Work alongside a team of skilled, driven, and supportive colleagues. An environment where individual contributions are valued.

Join Experian as an HR Transition Lead on a fixed-term basis. In this pivotal role, you will oversee the HR transition processes, ensuring a seamless and efficient change management strategy. Your expertise in human resources will be key in guiding our teams through transitions, implementing best practices, and maintaining high standards of employee engagement. Work collaboratively with various departments to address HR challenges and deliver innovative solutions that align with our organizational goals.

Main Responsibilities1. HR Process & Data EnablementEvaluate HR processes to pinpoint opportunities for AI and automation, coordinating with regional and local teams to gather requirements.Enhance data quality and integrity while documenting the data architecture within core HR systems.Establish robust data foundations necessary for maximizing AI utility.Define and uphold HR data governance rules and taxonomies.2. AI & Automation ImplementationAssess HR-related automation tools and agents released by vendors, overseeing testing and adoption as needed.Design and prototype use cases for HR AI applications.Collaborate closely with SBS HR to provide support for Tier-0/1 AI solutions.Facilitate integration of HR workflows across multiple systems.Conduct evaluations of build-vs-buy strategies for AI solutions.3. Collaboration & GovernanceServe as a liaison between HR, AI/Architecture, and IT departments.Ensure adherence to enterprise-level AI governance standards.Contribute to tracking the adoption of AI initiatives.Share reusable components and industry best practices with stakeholders.Qualifications & Experience5-10 years of experience in HR, business analysis, or digital transformation.In-depth understanding of HR processes and data management.Familiarity with low-code/no-code development platforms.Knowledge of workflow automation and conversational AI technologies.Mindset & Work EthicInquisitive, practical, and focused on delivering results.Ability to thrive in ambiguous situations.Strong collaborative abilities.A hybrid role bridging business and technology.InteractionsCollaboration with HR Centers of Excellence and HR Operations.Engagement with AI/Architecture and Central AI Teams.Coordination with IT and Shared Business Services.Interaction with vendors and technology platforms.

Join Bosch Group as an HR Associate / Payroll Specialist in our Sofia office, where you will play a crucial role in supporting our HR operations and managing payroll processes.

Join Mercier Consultancy MD as a Norwegian Speaking Online Store Advisor in Sofia! We are thrilled to offer a fully paid relocation package to ensure a seamless transition into your new role. As an Online Store Advisor, you will deliver exceptional customer service to our Norwegian-speaking clients, enhancing their online shopping experience and ensuring their satisfaction.Key Responsibilities Provide Norwegian-speaking customers with timely support through various online platforms. Assist clients in navigating their online shopping journey, addressing product inquiries and facilitating orders. Quickly resolve customer issues and concerns, ensuring high satisfaction levels. Maintain accurate records of customer interactions in our CRM system. Collaborate with team members to enhance service quality and overall customer experience. Stay informed about product knowledge and online store operations to assist customers effectively.

Xometry (NASDAQ: XMTR) is at the forefront of modern manufacturing, connecting visionary thinkers with manufacturers capable of turning their ideas into reality. Our digital marketplace empowers manufacturers with essential resources for growth while providing Fortune 1000 companies seamless access to global manufacturing capacity.About the Role:We are seeking a proactive and experienced HR Manager to oversee HR operations and strategic initiatives at our Sofia office. This multifaceted role encompasses both operational HR tasks (payroll, contracts, compliance) and strategic HR responsibilities (culture development, performance management, management partnership). The initial focus will be on managing our relocation project, with the long-term vision extending to comprehensive HR responsibilities across Bulgaria.This position requires a hands-on individual who can operate independently, take ownership, and advance HR initiatives while fostering collaboration with our global team and headquarters in the United States.Key Responsibilities:Lead and manage all HR operations in Bulgaria, including payroll, contracts, HR administration, and compliance.Act as the primary HR partner for management, providing support in performance management, talent development, and employee relations.Drive HR strategy and initiatives, focusing on culture-building activities and employee engagement programs.Oversee relocation projects, ensuring a smooth onboarding and integration process for international hires.Collaborate with global HR teams and US headquarters to align with company policies and practices.Provide guidance on local labor laws and HR best practices.Analyze HR metrics and offer insights to support informed decision-making.

Join our dynamic team as a French Travel Support Advisor! Our client, a leading player in the Business Process Outsourcing (BPO) industry, boasts a workforce of over 3,500 talented individuals. With a strong emphasis on a vibrant company culture and employee well-being, they provide exceptional opportunities for professional growth in an innovative international environment.As a French Travel Support Advisor, you will engage daily with customers, addressing their inquiries and providing precise information. Your positive attitude and supportive nature will contribute significantly to our team's success.

Atlean World is a leading HR SaaS consultancy dedicated to fostering multicultural environments as the new standard. We focus on multilingual markets, ensuring a seamless and enjoyable recruitment experience for candidates.Your Next Opportunity Awaits!Join us for an exceptional work experience in Sofia as a Logistics & Delivery Advisor, fluent in both French and English.Why This Role Will Propel Your Career:Immerse yourself in the vibrant multicultural landscape of Sofia.Be the face of a globally recognized brand.Accelerate your career growth with fast-track development opportunities.Your Daily Responsibilities Will Include:Comprehensive training in our product/service. Your tasks will encompass:Addressing customer inquiries with expertise.Providing guidance to customers to maximize their use of our products/services.Ensuring high-quality standards in every interaction.

Experian is looking for a Junior Data Engineer to join the data engineering team in Sofia. This position supports the design and construction of data pipelines, helping to maintain smooth and reliable data flow across multiple platforms. Role overview As a Junior Data Engineer, daily work involves collaborating with data scientists and analysts. The goal is to understand their requirements and contribute to solutions that support informed, data-driven decisions. What you will do Assist in building and maintaining data pipelines Help ensure data is accessible and flows efficiently between systems Work closely with team members to support analytics and reporting needs Collaboration This role provides the opportunity to learn from experienced engineers and partner with analytics professionals to deliver practical data solutions.

Role Overview Sutherland is looking for a Bilingual Back-office HR Support Representative to join the team in Sofia, Bulgaria. This position focuses on HR operations and requires fluency in both French and English. What You Will Do Manage a range of HR administrative tasks Support employees by responding to HR-related inquiries in French and English Help maintain efficient HR processes

Join Accedia as a Junior Data Engineer and immerse yourself in a dynamic and innovative environment where collaboration and continuous learning are at the forefront. This is an exciting opportunity for individuals who are passionate about data engineering and eager to enhance their skills.What You Can Expect:Be part of a supportive team working on projects for international clients.Contribute meaningfully to team objectives by designing and implementing robust data processing systems, data pipelines, and engaging data visualization solutions.Engage in performance analysis and enhance data reliability and quality.Communicate effectively with your team and clients regarding tasks, requirements, challenges, and queries.Embrace learning opportunities through technology exploration, participating in knowledge-sharing initiatives, and mentoring junior team members.Craft complex SQL queries, scripts, and stored procedures.Develop tailored client reports and refine existing ones proactively to enhance operational efficiency and in response to client requests.Diagnose and resolve issues within existing reports and data by conducting thorough analyses of SQL and reporting outputs.

Join Experian as a Junior Analytics Engineer and embark on a journey to transform data into actionable insights. In this role, you will collaborate with cross-functional teams to analyze data and support decision-making processes. Ideal candidates will possess strong analytical skills, a passion for data, and a desire to grow in the field of analytics.

Playtech is hiring a Junior Settling Agent for the Customer Support team in Sofia. This position centers on helping customers with transaction processes and providing prompt, attentive responses to client inquiries. Key responsibilities Manage transaction processes to support customers Efficiently address client questions and requests Maintain a professional manner in every interaction Location The role is based on site in Sofia.

Join the dynamic team at Mercier Consultancy Group as a Hebrew Speaking Travel Support Advisor in the picturesque city of Sofia, Bulgaria! We are looking for passionate individuals who have a love for travel and a commitment to providing outstanding customer service. In this role, you will assist Hebrew-speaking clients with their travel arrangements, ensuring they receive exceptional support throughout their journey.Key Responsibilities Provide assistance to Hebrew-speaking clients regarding travel inquiries and bookings via phone, email, and chat, ensuring the delivery of accurate and timely information. Oversee travel bookings, including modifications and cancellations, to guarantee a seamless experience for our clients. Offer tailored travel recommendations based on clients' preferences and interests, helping to create unforgettable travel experiences. Effectively manage customer concerns and inquiries to ensure satisfaction and resolution. Maintain accurate records of customer interactions and support requests within our internal systems. Stay updated on industry trends and company offerings to provide the best possible advice to clients.

Join our dynamic team at Accedia as a Junior Data Engineer! We're seeking an enthusiastic individual who is keen to learn, excels in a collaborative environment, and is driven to advance their skills and share knowledge.What You Can Expect: Collaborate in a supportive atmosphere serving international clients.Receive mentorship and guidance from experienced software developers.Contribute to team objectives by engaging in tasks that involve designing and implementing data processing systems, data pipelines, and data visualization solutions.Communicate actively with your mentor, team members, and clients regarding tasks, requirements, and any issues that arise.Expand your skill set through learning new technologies, attending technical and soft skills training, and pursuing professional certifications.Write complex queries and develop database scripts and stored procedures.Create and modify client-specific reports to enhance operational efficiency and respond to customer requests.Analyze SQL and reports to troubleshoot and resolve existing report and data issues.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are redefining the trading and investing landscape by developing outstanding products that resonate with our users. Our commitment to fostering a culture of excellence and agility is pivotal to our growth.In recent years, we have expanded our client base significantly, growing twenty-fold to over 4 million clients, while the assets managed have increased to over €4 billion.Your RoleDesign and implement scalable, self-healing infrastructure and applications in both public and private cloud settings.Utilize IaaS automation tools such as Terraform, AWS CloudFormation, and Ansible.Facilitate the migration of systems from on-premise setups to AWS/GCP.Manage operational and security alerts and incidents.Enhance monitoring systems for infrastructure, applications, and security.Drive continuous performance improvements and troubleshoot critical components.Engage in knowledge-sharing with colleagues to foster collective growth and provide constructive feedback.This position requires shift work, including public holidays.