HR & Customer Operations Leader

About Us At Ocado Group, we are at the forefront of transforming retail through our cutting-edge technology in AI and Robotic Engineering. Our innovative solutions power the world's most advanced fulfillment centers, while our talented workforce propels our global expansion. As we establish our new Global Shared Service Centre in Sofia, we are seeking dynamic leaders to help build our global Accounts Payable team from the ground up. The Opportunity In the role of Accounts Payable Team Leader, you will serve as a key figure within our finance department. This position is crucial as we transition Accounts Payable functions from the UK to Sofia. Your primary focus will be on facilitating knowledge transfer, stabilizing new workflows, and ensuring seamless business operations. Your responsibilities will extend beyond managing transactions; you will lead a team, create process documentation, and identify long-term improvement opportunities. You will approach Accounts Payable as a comprehensive process, collaborating with Treasury and other finance divisions to guarantee efficient operations. Requirements Leadership & Transition Management Oversee, coach, and develop the finance team to create a high-performing and supportive environment. Set team priorities and manage the transition of AP activities from the UK to Sofia. Facilitate knowledge transfer and create detailed process documentation to ensure “Business as Usual” (BAU). Financial Operations & Oversight Ensure accurate entry of high-volume invoices and expenses into our Oracle Fusion ERP system, resolving issues as necessary. Maintain accuracy and security of weekly BACS runs, manual payments, and supplier reconciliations. Manage the AP Helpdesk to address complex internal and external inquiries. Uphold financial controls and ensure compliance with Ocado policies. Strategic Partnering Engage in business partnerships with Treasury and other finance teams to manage liquidity and compliance effectively. Identify and implement process enhancements once the initial transition is stabilized.

About Baringa Partners LLP Baringa Partners LLP is a global consulting firm with more than 2,000 professionals across the UK, Europe, North America, Asia, and Australia. The firm supports clients in sectors such as energy and resources, financial services, government, consumer products, pharmaceuticals, manufacturing, technology, media, and telecommunications. Baringa’s teams focus on strategy, transformation, and operational improvement, using technology, data analytics, and digital tools to help clients reach their goals. The company is recognized as a Great Place to Work and has received honors from the Financial Times and Forbes for its consulting services. Role Overview: Senior Accounts Payable Analyst/Advisor This position is based in Sofia, Bulgaria, as part of Baringa’s finance team. The Senior Accounts Payable Analyst/Advisor will play a key role in managing supplier invoices and supporting the ongoing improvement of accounts payable processes. Main Responsibilities Enter supplier invoices into accounting software with accurate coding and required authorizations. Manage and reconcile accounts payable transactions to ensure payments are made on time. Support the development and improvement of accounts payable processes and systems.

About Baringa Partners Baringa Partners is a global consulting firm working with leaders across industries to drive meaningful change and create value. Over 2,000 professionals work from offices in the UK, Europe, North America, Asia, and Australia. The firm combines industry expertise with technology to help clients reach their goals. Baringa serves sectors such as energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media, and telecommunications. The team focuses on strategy, transformation, and operational improvement, using technology, data analytics, and digital tools. Clients value Baringa’s collaborative approach and the commitment of its people. The firm is recognized as a Great Place to Work globally, ranked by the Financial Times in 22 categories for UK Leading Management Consultants, and named by Forbes as one of the World’s Best Management Consulting Firms for four years running. Senior Accounts Payable Analyst – Sofia, Bulgaria Role Overview The Senior Accounts Payable Analyst will join the finance department in Sofia. This role manages the accounts payable process, working closely with colleagues to ensure accurate and timely payments and strong financial controls. Main Responsibilities Oversee the accounts payable function, ensuring invoices and payments are processed accurately and on time. Work with internal teams to resolve discrepancies and improve financial processes. Prepare and maintain financial reports and documentation related to accounts payable. Conduct audits and compliance checks on accounts payable activities to ensure policies are followed. Support month-end and year-end closing activities as needed.

About Us At Ocado Group, we are pioneers in the retail technology sector, transforming the shopping experience through cutting-edge AI and robotic engineering. Our innovative technology supports the world's most sophisticated fulfillment centers, while our dedicated workforce drives our global expansion. We are thrilled to announce the establishment of our new Global Shared Service Centre in Sofia, which will serve as the strategic nucleus for our international finance and human resources operations. We are seeking outstanding Accounts Payable Specialists to join our expanding team. The Opportunity In your role as an Accounts Payable Specialist, you will be an essential member of our finance department, contributing significantly to the seamless operation of our daily financial activities. You will manage supplier invoices, ensure timely payments, and address queries from both vendors and Ocado colleagues. This position transcends mere number processing; it provides insights into the financial workings of a large and successful enterprise. You will gain familiarity with our financial systems, enhance operational processes, and ensure compliance with financial regulations and Ocado policies. If you are eager to learn, grow, and create a meaningful impact, this role is tailored for you!

About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.

veocareers is looking for a Commercial Team Leader to join the Sofia office. This role calls for a hands-on manager who can motivate a team and drive results, not just coordinate tasks. A minimum of 6 months' experience is required, but the focus is on proactive leadership and a genuine interest in supporting people. What matters for success People-focused: Motivates, supports, and guides team members. Results-driven: Turns objectives into clear, achievable goals. Active involvement: Works closely with the team and manages daily operations directly. Language skills: English at B2 level or higher is essential. Additional languages are valued in this international setting. Key responsibilities Lead a team of 5-7 purchasing specialists in Sofia. Oversee all purchasing activities and provide direct management to the acquisition team. Recruit, train, assess, and supervise team members. Allocate tasks and help solve problems as they arise. Evaluate team performance and report findings to upper management. Inspire the team and suggest strategies to achieve objectives and set KPIs. Benefits Financial: Competitive salary, monthly performance-based bonus, and access to an online benefits platform (discounts, health insurance, meal vouchers, and more). Development: Comprehensive initial training and personalized coaching. Growth: Career advancement opportunities in an international company active in 9 countries. Exposure: International experience and potential for travel.

Ebury empowers ambitious businesses to unlock global growth, and we adopt the same philosophy with our team members. We nurture innovation and mobility, collaboration and problem-solving, creating an inclusive environment where everyone feels valued, supported, and empowered to thrive.If you're a collaborative spirit eager to revolutionize how businesses operate on a global scale, we invite you to connect with us — let's explore how Ebury can propel your career and enable you to shape the future.FX Sales Team LeaderLocation: Ebury Sofia office - 4 days in the office, 1 day of home office per weekAs Heads of Desk (HoD), our Sales Team Leaders are the driving force behind our team, essential in cultivating a positive, supportive, and motivational culture at Ebury. They maintain and elevate sales performance through the training, coaching, and development of their teams. A HoD is a leader who sets high standards and inspires their team to exceed their own expectations, utilizing their expertise to provide technical guidance while igniting performance on the sales floor.About the RoleWith a proven track record in FX Sales, you will excel in this managerial position, leading your team to achieve exceptional results. As a natural coach, you will take pleasure in sharing your knowledge and witnessing the growth of your team. Additionally, you will be capable of formulating sales strategies and techniques informed by client feedback and market insights.You will become part of a well-established team, benefiting from a proven business model and robust support infrastructure.Lead a sales team in developing prospects, exemplifying best practices, and providing coaching and mentoring. You will be responsible for enhancing their skills and facilitating their career advancement.Engage in pitching and closing deals with potential clients, both via phone and in face-to-face meetings.Oversee customer relationships for new clients to ensure seamless onboarding and initial trades.Deliver precise forecasts of expected sales volume.Implement regional sales initiatives, action plans, and training programs alongside your team and fellow Heads of Desk.Ensure compliance with company-wide sales methodologies and administrative processes.Participate in the recruitment, onboarding, and training of new team members.

Join Ergomed, a leading global provider of specialized services to the pharmaceutical industry, as a Pharmacovigilance Officer - Team Leader. In this pivotal role, you will be responsible for overseeing a dedicated team focused on ensuring compliance and excellence in pharmacovigilance practices. Your leadership will guide the team in monitoring drug safety and regulatory requirements, contributing to the advancement of patient safety.

About UsWelcome to Redis! We are the architects behind the technology that powers fast applications across the globe. Whether you've checked the weather, made an online payment, or monitored your flight status today, our solutions have made it possible. At Redis, you will engage with cutting-edge technology designed for speed and simplicity, serving over 10,000 clients worldwide. Join us as we create a faster world with more seamless experiences!Why You’ll Love Working HereAs the Test Automation Team Leader, you will spearhead a team of specialized automation engineers, each a master of their craft, within a dynamic scrum team. This role combines leadership with hands-on involvement—leading by example is key.Based in Sofia, Bulgaria, our location boasts a vibrant atmosphere and a passionate team of experts dedicated to excellence.We have recently revamped our automation infrastructure with top-tier technologies, including Playwright, TypeScript, Kubernetes environments, and a UI-less shift at our core, complemented by other industry-standard open-source solutions. Our automation engineers are well-versed in development practices.Your Responsibilities:Recruit, mentor, and guide a team of automation developers focused on a large-scale Cloud product.Accelerate product releases while ensuring top-notch quality through robust collaboration with Development and Production teams.Act as a pivotal technical leader, working with Automation, Development, Product Management, and Customer Success teams to synchronize strategies and execution.Oversee high-stakes projects focusing on technical excellence: ensuring Code Review, Test Plans, and standards are consistently upheld and enhanced.Champion the integration and advancement of AI-driven quality engineering practices, utilizing generative AI and intelligent automation to boost release speeds, improve test coverage, and proactively identify production risks.We are looking for a leader with a growth mindset, eager to make a significant impact through their work. Candidates should have experience in automation, programming tools, infrastructure knowledge, and advanced testing techniques, both functional and non-functional, along with the ability to challenge our products with a positive attitude.

About UsAt Redis, we're transforming the way applications deliver speed and simplicity across the globe. Our innovative technology powers the fast apps that you rely on every day—whether checking your flight status or making a credit card transaction, Redis is behind the scenes ensuring a seamless experience. Join us in our mission to create a faster world with simpler solutions.Redis Cloud is the premier SaaS solution for utilizing Redis databases. Our cloud offerings empower clients to easily and securely provision Redis databases for their needs. We are currently on the lookout for a talented Software Engineering Team Leader to spearhead the development of our cloud services and offerings.In this role, you will guide a dedicated team focused on creating and managing the business layer that supports various service models—from straightforward database setups to fully serverless solutions. You’ll work on backend services that enable these offerings and interact across numerous departments, including product management, cloud operations, and engineering, to ensure our services meet customer expectations.The ideal candidate will possess extensive experience in large-scale SaaS solutions and microservices architecture, contributing throughout the product lifecycle, from conception to implementation. Strong leadership skills and a proactive attitude are essential.

Role Overview ocadogroup is hiring an Accounts Receivable Team Lead in Sofia, Bulgaria. This role manages the accounts receivable process, focusing on prompt payment collection and accurate financial records. The position takes responsibility for guiding the team and supporting cash flow goals. What You Will Do Oversee daily accounts receivable operations Lead and support team members to meet targets Promote and implement process improvements Monitor payment collection and resolve issues as they arise Contribute to accurate and timely financial reporting

Join Entain, a global leader in the gaming and entertainment sector, as an Accountant. In this pivotal role, you will be responsible for maintaining financial records, ensuring compliance with regulatory standards, and contributing to the overall financial health of the organization. Your expertise will help us drive performance and deliver exceptional results.

Join NielsenIQ as a Global Client Leader in Data Science, where you will spearhead innovative data solutions for our esteemed global clientele. In this pivotal role, you will leverage your expertise to drive strategic initiatives, foster client relationships, and ensure the delivery of top-notch data-driven insights that empower business decisions.

About the Role Ocadogroup is looking for a Finance Accountant in Sofia, Bulgaria. This role focuses on maintaining accurate financial records and supporting regulatory compliance. The position suits those who pay close attention to detail and want to make a direct impact on the company's financial operations.

EKO Bulgaria is a leading international player in the fuel and fast-moving consumer goods sector. Our operations are supported by a robust network of over 101 petrol stations under the EKO brand, ensuring we deliver high-quality products and services to our customers.We are seeking a dedicated and detail-oriented Stocks Accountant who is eager to build a rewarding career within our multinational organization. You will join a team of skilled professionals responsible for ensuring the integrity and transparency of our financial records through effective management of daily accounting operations.Main Responsibilities:Process invoices and credit notes associated with stock deliveries and transportation expenses.Reconcile and verify vendor balances to ensure accuracy.Oversee and manage the reconciliation and control of specific General Ledger accounts.Organize and archive financial documents appropriately.Assist in month-end closing activities.Complete ad hoc assignments as directed by the Accounting Supervisor.Engage in our internal continuous improvement initiatives aimed at enhancing operational efficiency.Maintain confidentiality regarding company, client, and vendor information.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Ocado Group is looking for an Inventory and Lease Accounting Specialist to join the finance team in Sofia, Bulgaria. This position focuses on keeping inventory records up to date and handling lease agreements in line with accounting standards and regulations. Role overview The Inventory and Lease Accounting Specialist helps maintain the accuracy of inventory data and supports the management of lease documentation. Attention to detail and a strong sense of responsibility are important for this work, as these tasks support both financial compliance and the company’s day-to-day operations. What you will do Maintain accurate and timely inventory records Manage lease agreements and related documentation Ensure all processes comply with relevant accounting standards and regulations What we look for Interest in finance and accounting Strong attention to detail Commitment to supporting financial accuracy and compliance

Role Overview Ocado Group is hiring a Senior Finance Accountant for its Sofia, Bulgaria office. This position focuses on international accounting and reporting. The role ensures financial data stays accurate and compliant with global regulations. What You Will Do Oversee accounting processes across multiple international jurisdictions Ensure compliance with relevant financial regulations and standards Enhance and refine financial processes for efficiency and accuracy Deliver analysis to support strategic business decisions Collaborate with teams across functions and regions Who We’re Looking For Detail-oriented finance professionals with experience in international accounting Comfort working with complex data and regulatory requirements Strong communication skills for cross-team collaboration

Ocadogroup is looking for a Fixed Assets, Projects & Leases Accountant based in Sofia, Bulgaria. This position centers on managing fixed asset accounting, project accounting, and lease management processes. Role overview The role involves working closely with different departments to ensure assets are capitalized correctly and depreciation is calculated accurately. Compliance with relevant accounting regulations is a core responsibility. Attention to detail and a collaborative approach are important for success in this position. Key responsibilities Oversee fixed asset accounting, including capitalization and depreciation Manage accounting for ongoing projects Handle lease management processes Ensure compliance with applicable regulations Work with other teams to support accurate financial records Impact This role helps streamline financial processes and supports the delivery of clear financial reporting on fixed assets and projects. The work contributes directly to the financial stability and transparency of Ocadogroup.