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High-Touch Onboarding Manager

Apollo.ioHybrid, London
Hybrid Full-time

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Key Responsibilities:Lead High-Touch Customer Onboarding InitiativesDesign and implement structured onboarding programs for customers. Align onboarding processes with specific commercial objectives. Ensure long-term adoption of the platform. Facilitate training sessions and provide ongoing support to customers.

About the job

Apollo.io stands as the premier go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users worldwide, ranging from rapidly growing startups to some of the largest enterprises. Established in 2015, Apollo.io has rapidly ascended to become one of the fastest-growing companies in the SaaS sector, having raised roughly $250 million to date and boasting a valuation of $1.6 billion. Apollo.io equips sales and marketing teams with seamless access to verified contact data for over 210 million B2B contacts and 35 million companies globally, along with tools designed to engage and convert these contacts within a single, unified platform. By assisting revenue professionals in obtaining the most accurate contact information and automating their outreach processes, Apollo.io transforms prospects into valued customers. In 2023, Apollo secured a Series D funding round and is supported by top-tier investors such as Sequoia Capital and Bain Capital Ventures, with JD Sherman, the former President and COO of HubSpot, serving on its board of directors.

High-Touch Onboarding Manager (Individual Contributor)

Enhance Value Realization for Apollo’s UK Customers

Apollo.io is experiencing rapid growth across the EMEA region, necessitating structured, high-touch onboarding to ensure our sales-led SMB and Mid-Market customers activate swiftly and derive value from our platform.

We are seeking a High-Touch Onboarding Manager (Individual Contributor) to oversee the onboarding journey for a select portfolio of UK customers acquired through our Sales team. In this pivotal role, you will guide customers through comprehensive onboarding programs, aligning activation with their unique commercial objectives, while ensuring sustained, meaningful adoption.

This position requires a high degree of ownership and is customer-facing, ideal for individuals who thrive in dynamic SaaS environments, possess a knack for solving intricate customer challenges, and take pride in delivering measurable outcomes.

About Apollo.io

Apollo.io is a leading SaaS platform that empowers revenue teams with essential data and tools to optimize their go-to-market strategies, serving over 500,000 clients globally.

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