Helpdesk Technician II at SpotOn | San Francisco, CA

About SpotOnAt SpotOn, we are revolutionizing the restaurant industry by providing independent restaurants with cutting-edge technology to thrive in a competitive market. From our award-winning point-of-sale systems to advanced AI-driven profit enhancement tools, every solution we offer empowers operators to increase profitability, optimize operations, and retain top talent. Our commitment to our clients is backed by a dedicated team that genuinely cares about their success.Ranked #1 Restaurant POS by G2 (Fall 2025), based on user feedbackRecognized as the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersHonored as a Great Place to Work and recipient of Built In’s Best Workplaces awards for consecutive yearsWe prioritize agility, empathy, and advocacy for independent restaurant operators, allowing them to focus on their passion. If you aspire to make a meaningful impact with dedication and drive, SpotOn is your ideal workplace.About the Accelerate TeamThe Accelerate team, consisting of five skilled engineers, is dedicated to redefining software development within the fintech realm through AI-native engineering practices. With direct support from senior leadership and defined project goals, we are committed to setting new industry standards in software building.We are seeking a Staff/Principal Individual Contributor (IC) with proven experience in AI-assisted engineering at scale. This is not a role for the AI-curious; you are someone who integrates AI into coding daily. You have developed agents that deliver tangible results. Your insights on model selection, agent limitations, and effective guardrails are backed by real-world experience. You are eager to apply what you’ve learned on a larger scale.As the most senior technical AI expert on the team, you will be the go-to person for architectural guidance, tackling complex challenges, and establishing technical benchmarks.The Role: Technical Lead, Not ManagerThis position is not about merely setting up CI/CD pipelines or integrating Copilot. You are the architect behind the systems that transform how SpotOn engineers develop software. You will:Establish yourself as the technical authority in AI engineering. You will define the standards for AI utilization in code generation, review, testing, and task automation. Your focus will be on designing systems, workflows, and guardrails that ensure AI-aided development is safe, measurable, and scalable in a PCI-compliant environment.

Join Our Mission at SpotOnAt SpotOn, we are transforming the restaurant technology landscape, empowering independent restaurants with the necessary tools to thrive. Our award-winning point-of-sale systems and AI-driven profit enhancement tools enable operators to increase their profitability, streamline operations, and retain top talent. We are committed to supporting restaurant success with personalized assistance from our dedicated team.Recognized as the #1 Restaurant POS by G2 (Fall 2025), reflecting genuine user feedback.Celebrated as the top-rated point-of-sale (POS) solution for restaurants, bars, retail, and small businesses according to Capterra reviews.Honored as a Great Place to Work and recognized by Built In as one of the Best Workplaces for multiple consecutive years.We operate with speed, dedication, and a passion for championing independent restaurant operators in their pursuits. If you're eager to make a meaningful impact with enthusiasm and dedication, SpotOn is the perfect fit for you.As a Dealer Manager, you will oversee designated dealer relationships to drive revenue growth within the SpotOn Dealer Sales channel. You will act as the primary strategic partner and liaison for dealers, handling all aspects of reselling SpotOn’s software and payment solutions while collaborating with internal sales teams to maximize growth opportunities.Key ResponsibilitiesOversee dealer contracts, quotas, territories, recruitment, and terminations.Serve as the primary regional representative for the SpotOn Dealer Program.Act as the main escalation point for all dealer-related inquiries and issues.Provide education, training, and mentorship to dealers regarding SpotOn products, policies, procedures, and competitive advantages.Assist dealers in lead generation, proposal development, pipeline management, and closing POS opportunities.Collaborate with SpotOn sales channels, referral partners, and sales enablement teams to drive joint revenue results.Maintain expert-level knowledge of all dealer-facing materials, including the Dealer Manual, pricing programs, authorized dealer lists, product documentation, and training resources.Ensure timely, professional, and high-quality communication with all dealers and prospective dealers.

Join David AI as a Staff Product EngineerAt David AI, we are pioneering the field of audio data research, applying a rigorous R&D methodology to create robust datasets that empower AI models. Our vision is to integrate AI seamlessly into daily life, with audio serving as the key medium. As the demand for high-quality training data grows, we position ourselves as the solution.Founded in 2024 by a team of seasoned engineers from Scale AI, we quickly garnered the trust of leading FAANG companies and AI labs. Our recent $50M Series B funding round was led by prestigious investors including Meritech and NVIDIA, underscoring our potential in the audio AI landscape.We pride ourselves on our dynamic, collaborative, and ambitious team, and we are on the lookout for exceptional talent in research, engineering, product, and operations to help us redefine audio AI.About Our Engineering TeamOur engineering team is at the forefront of innovation, building the infrastructure, platforms, and models that convert raw audio into valuable data for top-tier AI labs and enterprises. We are a close-knit group of product engineers, infrastructure experts, and machine learning specialists who are dedicated to establishing the first-ever audio data research organization.We operate with agility, taking ownership of our projects from inception to deployment, delivering production-ready solutions on a daily basis. Our engineers design real-time pipelines that manage vast amounts of speech data while deploying advanced generative audio models.Your RoleAs a Staff Product Engineer, you will spearhead our Product Engineering team, developing state-of-the-art products that enable our clients to harness audio data effectively for model training. You will collaborate with researchers to continually refine our data collection methodologies.Your ResponsibilitiesLead the development of full-stack features, rapidly iterating to deliver daily innovations to our users.Construct scalable systems that process terabytes of audio data and extract actionable insights.Deploy and assess LLM- and DSP-based solutions to enhance customer understanding of their data.Facilitate research iterations and deployment interfaces for data collection in collaboration with researchers and operations.

fractional-ai is looking for a Senior or Staff Software Engineer to join the San Francisco office. This position centers on building advanced AI solutions with a team that values both technical depth and collaboration. Role overview This role focuses on designing and developing AI-driven systems. The work involves solving technical challenges and contributing to projects that push the boundaries of what AI can achieve. Collaboration with other engineers and stakeholders is a key part of daily responsibilities. Who will thrive Experienced engineers with a strong background in software development Those who enjoy working on complex technical problems Individuals who value teamwork and open communication Location This position is based in the San Francisco office.

Role Overview Airwallex is hiring a Staff AI Engineer in San Francisco. This role focuses on building and improving AI-driven solutions for financial operations. Airwallex’s platform supports more than 200,000 businesses worldwide, among them names like Brex and Qantas, by automating and simplifying financial workflows. About Airwallex Founded on a global vision, Airwallex operates from 26 offices and employs over 2,000 people. The company is valued at $8 billion and has the backing of investors such as Visa and Sequoia. Airwallex’s team is known for its diversity and energy, working together to advance the future of payments and finance.

Join Saris AI as a Staff Backend Software Engineer, where you will play a pivotal role in developing innovative solutions that harness the power of artificial intelligence. In this dynamic position, you will collaborate with cross-functional teams, design scalable systems, and contribute to the overall architecture of our backend solutions.

Join a pioneering team of former Google engineers who have developed ground-breaking defensive technologies, such as Safe Browsing and reCAPTCHA. We are on a mission to confront an urgent challenge: combating the rising tide of adversarial AI attacks that threaten organizations globally.Operating in stealth mode, we are targeting a lucrative $5B+ market that is primed for innovation. Conventional detection methodologies are proving inadequate against the speed and sophistication of AI-driven assaults. Current adversaries are leveraging AI to engineer tailored, high-evasion attacks, leaving traditional systems vulnerable.Your Role:You will design a network of AI agents that are rapid, cost-effective, and precise, collaborating to identify and neutralize emerging threats. Your work will dive deep into real-time threat data, continuously evolving your agents in a fast-paced environment. These agents will function under an orchestration layer that fosters quick adaptation and learning.The Excitement of the ChallengeRapidly Evolving Models: The landscape changes daily; solutions that worked yesterday may be outdated today.Intelligent Adversaries: We are engaged in a real-time arms race against cunning, AI-enhanced attackers crafting sophisticated payloads.No Existing Playbook: We are forging new detection paradigms as swiftly as threats evolve. This high-stakes work places you in the heart of the action from day one.If you thrive on solving challenging problems with rapid feedback, this is your opportunity.Why We Are Positioned to SucceedExpansive Market: The market is vast at $5B and expanding quickly, while established players struggle to adapt.Proven Track Record: Our team has previously developed the foundational technology for Safe Browsing (serving over 5B users) and reCAPTCHA (protecting more than 5M websites) during our time at Google.Experienced Team: This is our third endeavor in creating a category-defining security enterprise, and we know how to scale our technology and our organization effectively.Deeply Integrated AI and Security: We embed AI from the outset rather than layering it on top.Top Talent: We hire only the highest achievers; many on our team were in the top 1% of engineers at Google. If you excelled in your previous role, you will fit right in.Agility: We prioritize speed and efficiency in everything we do.

About Onos HealthAt Onos Health, we are on a mission to revolutionize healthcare by ensuring that every dollar spent is directed towards the highest quality of care. A staggering 30% of U.S. healthcare expenditure is squandered, primarily due to inefficient care and administrative inefficiencies stemming from the disconnect between providers and payers.We are tackling this problem head-on by constructing the largest AI-driven healthcare data platform. Our innovative models empower payers to make rapid and precise decisions regarding their patient populations. By directing members towards appropriate care, Onos is transforming healthcare funding, ensuring it drives quality outcomes while enhancing affordability.Having recently secured $6M in Seed funding from prestigious investors, Onos is currently collaborating with some of the largest health plans in the nation, successfully signing our first national plan shortly after our launch.Join us in defining a new category in healthcare and contribute to a brighter future for care delivery.

About the RoleJoin Saris-AI, an innovative applied AI startup based in San Francisco and Montreal, where we are revolutionizing the banking industry. Our mission is to address a $100 billion annual challenge, growing rapidly each quarter, as we explore the potential of advanced multi-turn AI systems.We focus on automation challenges that require extensive contextual reasoning, tool integration with existing systems, and adherence to compliance requirements—problems that lack straightforward solutions.Our successful deployment of real AI agents managing customer workflows has led to a burgeoning client base, and we are expanding quickly. We seek highly skilled technical professionals who aspire to make a significant impact from the outset.Core Engineering TeamWe are in search of a passionate Software Developer who excels in dynamic and ambiguous settings. You should have experience guiding products from the initial version to large-scale implementation, and a penchant for crafting sustainable, elegant systems.Your Key ResponsibilitiesConceive, develop, test, deploy, maintain, and enhance AI-driven software solutions tailored for the fintech sector.Manage project timelines effectively, prioritizing tasks to deliver exceptional features.Contribute to product and business strategies as a key player, influencing both technical frameworks and overarching goals.Encourage and uphold best practices, including code reviews and testing.Candidate ProfileProven experience in backend/fullstack engineering, particularly within SaaS projects with significant impact.Extensive knowledge of Python (Django, Flask, FastAPI), TypeScript (React), Docker, and cloud platforms (AWS/GCP).Solid track record in designing, constructing, and optimizing distributed systems.Strong foundation in both relational and non-relational databases (PostgreSQL, Redis).Expertise in API design (REST, GraphQL) and deployment practices.Preferred QualificationsExperience building intricate workflow orchestration systems.Familiarity with cloud infrastructure.Background in creating integrations or data pipelines.A passion for mentoring and developing team capabilities.

Join the Okta FamilyAt Okta, we are redefining identity management for the digital world. Our mission is to empower everyone to securely access any technology, anywhere, on any device or application. With our versatile Okta Platform and Auth0 Platform, we provide unparalleled security and automation, making identity the cornerstone of business security and expansion.We value diverse perspectives and experiences; we seek lifelong learners who can contribute to our mission with their unique backgrounds. Be a part of our journey to build an identity-centric future.The Global AI Engineering TeamBecome part of a unified global AI engineering team that spans across the US and India. Engage in pioneering applied AI projects while laying the foundational elements that facilitate secure, scalable AI at an enterprise level. If your passion lies in creating AI that is smarter, faster, and perpetually secure, this is your chance to make a significant impact.The Staff Software Engineer OpportunityWe are looking for a Staff Software Engineer to join our global AI Engineering team, focused on building the future of secure, enterprise-grade AI Agents. You will be instrumental in designing and developing user-friendly experiences and comprehensive AI solutions that drive them. In this position, you will help shape the platforms and services that support Okta’s internal transformation, contributing to the infrastructure and applications that bring intelligent automation and GenAI to fruition.

Join Our Innovative Team at Simple AIAt Simple AI, we are transforming enterprise communications through cutting-edge voice AI agents. Our highly realistic agents empower leading companies such as DoorDash, xAI, and Omaha Steaks to efficiently manage a variety of phone operations, including customer support, order processing, and lead qualification.As we experience exponential growth and a surge in customer demand, we are seeking a few founding software engineers to help us navigate this exciting journey and develop systems for the future. Our passionate team operates from our vibrant San Francisco office five days a week, driven by a shared vision of leveraging AI to make a significant impact in the world.We are proud to be backed by esteemed investors and operators, including Y Combinator, Massive Tech Ventures, and industry leaders such as Michael Seibel (Twitch), Jared Friedman (Scribd), and more.

About SpotOnAt SpotOn, we are revolutionizing the restaurant technology landscape by empowering independent restaurants with the innovative tools they need to thrive. Our award-winning point-of-sale system and cutting-edge AI-driven profit tools are designed to help operators increase profitability, streamline operations, and retain their top talent. Our commitment to helping restaurants succeed is matched only by our dedication to providing exceptional customer support.Ranked #1 Restaurant POS by G2 (Fall 2025), based on real user feedback.Recognized as the top-rated point-of-sale solution for restaurants, bars, retail, and small businesses by Capterra users.Awarded Great Places to Work and Built In's Best Workplaces accolades for several consecutive years.We operate with agility, compassion, and a relentless passion for advocating for independent restaurant operators. If you are eager to make a meaningful impact while embracing a culture of heart and hustle, SpotOn is the ideal workplace for you.We are seeking a proactive and detail-oriented Financial Systems Analyst to provide support for NetSuite and our other financial systems. This role demands extensive experience with NetSuite to enhance and maintain our financial systems ecosystem. You will work closely with Finance, Revenue, Operations, and technical teams to address daily challenges, assist with complex accounting scenarios, conduct testing for changes and new integrations, and bolster overall system reliability.This position is perfect for individuals who thrive on working with data, possess a deep understanding of accounting and revenue processes, and aspire to be a technical partner to business systems leadership.

Become a Part of ClericAt Cleric, we are envisioning a future where engineers can dedicate their talents to creating groundbreaking products, liberated from the burdens of operational tasks. Our current focus is an AI-driven Site Reliability Engineering (SRE) agent that autonomously resolves issues within production environments. This innovative solution employs a large language model (LLM) reasoning engine to understand, interpret, and implement solutions to production problems, even when faced with new challenges.Now is an incredible moment to join our team. We are a compact group of seasoned professionals in AI, software development, and infrastructure, supported by a prominent AI venture capital firm and Silicon Valley investors. Our product is actively utilized by leading technology companies in sectors such as fintech, ride-hailing, and autonomous vehicles.About the RoleWe are on the lookout for a Staff Software Engineer specializing in AI. In this role, you will spearhead the development of our SRE agent, focusing on its reasoning capabilities, learning processes, and integration. You will also work on the foundational runtime and technical architecture of our comprehensive product. Your contributions will be crucial in maintaining high engineering standards, crafting exceptional customer experiences, and advancing the agent's ability to tackle increasingly complex SRE challenges in a dynamic, non-deterministic environment where success is evaluated through outcomes rather than code inspection.What You'll Do:Design and implement frameworks for evaluating agent performance and reliabilityAnalyze agent behavior beyond mere code: trace reasoning, tool selections, and contextual factors to comprehend decision-making processes.Develop autonomous agents capable of executing intricate, multi-step tasksCreate self-improving systems that adapt based on feedback and outcomesEnhance agent observability to address routine issues related to tool usage and agent orchestrationYou Bring:Extensive experience in building and managing production systems, with a solid understanding of machine learning fundamentals, including recall, precision, and F1 scores, along with the knowledge that accuracy alone can be misleading.Experience in building at least one agent from the ground up.Regular use of coding agents and AI assistants for practical tasks, with insights into their strengths and weaknesses.Strong foundational skills in software engineering, with informed perspectives on developing reliable, scalable, and secure software.Experience operating high-scale distributed infrastructures, with an emphasis on performance and efficiency.

Join Giga's Innovative TeamAt Giga, we're on the cutting edge of technology, having successfully raised $61 million in Series A funding. Our pioneering real-time AI agents are designed to understand emotions, resolve customer issues instantaneously, and scale across some of the largest enterprises globally. We are proud to serve notable clients, including DoorDash.As we stand at a crucial turning point in our journey, we invite talented engineers to join us in achieving our vision of becoming the leading AI platform for enterprise automation, powered by our voice superintelligence.The work we do impacts millions daily, providing our engineers with the autonomy to shape their projects and make a tangible difference. With visionary founders, a successful business model, and a clear roadmap for future growth, this is an extraordinary opportunity to join a generational company.Learn more about us through these articles:Voice AI startup Giga raises $61M Series ADoorDash and Giga PartnershipYour Role as a Staff Backend EngineerWe are seeking a Staff Backend Engineer to be a key player in defining the technical strategy of our backend systems. You will be responsible for leading complex projects, making pivotal architectural decisions, and elevating engineering standards across our team.This position is tailored for those who want to be builders at heart. You will write code, take ownership of systems, and deliver results while also looking ahead to determine future development directions for our team.Key ResponsibilitiesYou will spearhead technical initiatives across the organization, including:System architecture: Innovating our agent infrastructure to seamlessly scale while balancing speed, reliability, and complexity.Challenging technical problems: Leading high-stakes projects where the consequences of failure could significantly impact our business.Technical strategy: Proactively identifying system gaps and proposing solutions to enhance our platform.

About the RoleJoin our innovative team at saris-ai, a pioneering applied AI startup based in San Francisco and Montreal. We are on a mission to redefine the banking industry by addressing a $100 billion annual challenge that is rapidly evolving. Our cutting-edge multi-turn AI agentic systems are at the forefront of this transformation.Our objective is to develop automated solutions that require sophisticated long-context reasoning, seamless tool integration across legacy systems, and stringent compliance mechanisms, particularly in scenarios where conventional answers are elusive.With successful real-world deployments and a rapidly expanding client base, we are seeking passionate and technically adept builders eager to make a significant impact from the start.We are in search of an AI Sales Engineer who will play a pivotal role in enhancing productivity and efficiency within financial institutions through innovative AI solutions. In this role, you will lead discovery calls with various departments to identify workflow challenges and design impactful AI-driven solutions. You will serve as the technical authority during sales cycles, assisting clients in recognizing problems, framing solutions, and articulating ROI.This position combines elements of customer engagement and workflow analysis.Your Key Responsibilities Include:Conduct discovery and technical scoping calls with potential clients to uncover operational inefficiencies in financial institutions.Develop workflow maps and reports to identify bottlenecks and pinpoint opportunities for agentic AI automation.Collaborate with the Sales team to co-manage the pre-sales process from initial discovery to proposal delivery.Engage with executive stakeholders, presenting clear and compelling insights on how Agentic AI can deliver measurable ROI and transform operations at scale.Work closely with cross-functional teams including sales, customer success, and product to ensure customer satisfaction and success.

fractional-ai is hiring a Software Engineer to join the team onsite in San Francisco. This role centers on building and improving technology that advances artificial intelligence. Role overview As a Software Engineer, you will work closely with others to develop and support projects that drive the company’s AI initiatives forward. The work involves collaborating with colleagues and contributing technical solutions in a team setting. What you will do Develop software for AI-driven projects Collaborate with team members in the San Francisco office Contribute ideas and technical expertise to ongoing initiatives Requirements Interest in technology and artificial intelligence Ability to work onsite in San Francisco Strong motivation to learn and contribute to team projects

About daydreamAt daydream, we are revolutionizing the SEO landscape by developing the world's most advanced SEO agent, complemented by a team of top 1% human experts. Our goal is to manage organic search intricately, freeing our clients from the burdens of hiring specialized teams, evaluating multiple tools, or managing external agencies.In today's competitive environment, excelling in search demands the production of expert-level content at scale, alongside constant adaptation to shifts in ranking systems and user behavior. Traditional tools merely provide metrics without actionable insights, while agencies rely on cumbersome manual workflows that fail to generate compounding growth. Even well-resourced teams often find it challenging to translate sustained efforts into consistent results.daydream simplifies this landscape by consolidating fragmented tools and external vendors into a single coherent system that continuously plans and executes SEO strategies. Our SEO agent takes charge of analysis, planning, and content generation, while seasoned Growth Leads translate this work into actionable outputs—shipped pages, technical adjustments, and updated priorities—holding accountability for performance over time.We have successfully raised over $20M from notable investors including First Round Capital, Basis Set Ventures, WndrCo, and SOMA Capital, and our growth is supported by industry leaders from Notion, Airtable, Webflow, and Dropbox, such as Lenny Rachitsky and Eli Schwartz, author of Product-Led SEO.The TeamYou will collaborate closely with a dedicated, senior team across engineering, design, and growth:Shravan (CTO), who previously served as an Engineering Lead at Flixed and a Software Engineer at Facebook, focusing on large-scale web scraping for Facebook Jobs and Meta Reality Labs.Vishruth (Founding Applied AI Engineer), a former Data Scientist at Klaviyo specializing in NLP, with a robust research background from Cornell.Daniel (Founding Applied AI Engineer), who previously worked as a Data Engineer on Tesla’s Autopilot team, specializing in large-scale data systems and applied machine learning, and was formerly the Lead Data Engineer at Replit.Tom (Founding Designer), who led product design at Blockless and plays a significant role in UI engineering.You will also interact directly with Growth Leads, senior SEO practitioners who manage the system daily and provide invaluable feedback on AI performance in real-world applications.Your ImpactIn your role as a Staff Engineer at daydream, you will provide vital technical leadership across the product while remaining deeply engaged in hands-on execution. You will closely collaborate with the CTO to define system architecture, guide project execution, and elevate quality standards throughout the engineering organization.

Join Saris AI as an AI Systems Engineer, where you will play a pivotal role in designing and implementing innovative solutions that leverage artificial intelligence technologies. You will collaborate closely with cross-functional teams to develop AI systems that enhance our products and services, driving impactful results for our clients.

About DEUNA DEUNA is an innovative startup transforming the landscape of global commerce with our groundbreaking AI-driven orchestration and payments platform, ATHIA. Our solution empowers large enterprises to enhance approval rates, minimize costs, and discover new revenue streams. Developed by a team recognized as the fastest-growing Commerce OS in Latin America, ATHIA integrates payment intelligence, checkout optimization, and data orchestration into a unified solution.With robust integrations across over 300 payment service providers and alternative payment methods, and with more than 20% of Mexico’s digital economy processed through our platform, we simplify global payment processes via a single integration and centralized reconciliation.As we expand into the U.S. market to fulfill the pressing requirements of large retailers, marketplaces, airlines, and quick-service restaurants (QSRs), we invite you to join us in shaping the future of payments! Role OverviewWe are on the lookout for a Backend Staff Engineer who will serve as a technical expert and architectural leader for our backend systems. This position focuses on tackling complex engineering challenges, scaling distributed systems, and establishing backend engineering standards across the organization.This is not a management role; instead, you will act as a technical authority, collaborating with Engineering Managers while taking charge of technical depth and backend architecture decisions. You will thrive in a dynamic startup environment where backend systems are critical to product capabilities.Key ResponsibilitiesBackend Architecture & System Design- Create and enhance scalable, secure, and resilient backend systems.- Architect high-availability APIs and distributed services.- Establish best practices for reliability, observability, and performance.Deep Technical Contribution- Write high-quality, production-ready backend code.- Lead refactoring initiatives and performance enhancements.- Identify system bottlenecks and implement scalable solutions.- Design data models, caching strategies, and asynchronous workflows.Technical Influence- Provide technical guidance across teams.- Facilitate complex design discussions and evaluate trade-offs.- Enhance backend development standards and documentation practices.Scalability & Reliability- Design systems capable of managing high-traffic and transaction-intensive workloads.- Define strategies for load balancing, scaling, monitoring, and failure management.- Optimize system instrumentation and monitoring practices.