companyUS Tech Solutions logo

Helpdesk Support Specialist

On-site Contract

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

We are looking for candidates with help desk experience and a strong customer service background, including inbound and outbound call experience.

About the job

Job Title: Helpdesk Support Specialist
Location: Columbus, OH
Duration:

As a Helpdesk Support Specialist, you will be the first point of contact for customers requiring technical assistance. This role involves receiving, resolving, escalating, and monitoring customer inquiries during the first shift, Monday through Friday.
You will provide immediate support and problem resolution for service inquiries related to computer systems applications, telephony and paging systems, personal computers, and mobile devices. Key responsibilities also include tracking and reporting on computing environment outages.
Candidates should have experience with Windows 7 and Office 2010; familiarity with Apple/Mac systems is a plus. A strong customer service background is preferred, and while prior phone-based IT support experience is beneficial, it is not mandatory.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm that provides a comprehensive range of talent on-demand and total workforce solutions. We are dedicated to fulfilling the staffing needs of our clients and fostering mutual growth for both individuals and organizations. To learn more about US Tech Solutions, please visit our website at www.ustechsolutions.com. We continuously seek professionals who align with our clients' needs and expertise. Join us and consider the job openings that match your skills.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.