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Helpdesk Support Specialist in Barcelona

tgsBarcelona, Catalunya [Cataluña], Spain
On-site Full-time

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Experience Level

Experience

Qualifications

Required Skills and Experience:Fluency in English is mandatory. Strong interpersonal skills with the ability to interact positively with a diverse range of individuals. Self-motivated with excellent reasoning skills. Proficient in Microsoft Windows Desktop Operating Systems (Windows 11 PRO). Knowledge of macOS is an advantage. Familiarity with office productivity tools such as Microsoft Outlook, Word, and Excel. Understanding of basic networking principles and connectivity (DHCP, DNS, cabling, etc.). Experience with antivirus and spyware removal techniques. Adept at quickly diagnosing and resolving technical issues. Detail-oriented with the ability to articulate technical information clearly. Ability to disassemble and replace defective computer components. A strong desire to learn and expand technical skills. Ability to document issues and resolutions effectively. Team-oriented with a collaborative mindset. Familiarity with Microsoft Active Directory is a plus.

About the job

Join our dynamic team at tgs as a Helpdesk Support Specialist in our Barcelona office. We are looking for a proactive and enthusiastic individual to provide essential IT support to our users. This associate to mid-level position requires a minimum of 2 years of experience, offering a unique opportunity to thrive in an enterprise-level computing environment. The ideal candidate will possess strong technical troubleshooting abilities and outstanding communication skills, both verbal and written.

Key Responsibilities:

  • Install and provide support for PC and Apple hardware and software, including peripherals like printers and USB devices.

  • Handle incoming calls and emails regarding workstation and peripheral performance issues.

  • Conduct on-site analysis, diagnosis, and resolution of workstation problems for diverse end users, and recommend corrective hardware and software solutions, including remote assistance.

  • Follow established procedures for logging, reporting, and monitoring helpdesk requests.

  • Ensure high levels of user satisfaction through timely follow-ups and strong communication skills.

About tgs

tgs is a leading technology solutions provider committed to delivering exceptional IT services and support to our clients. Our Barcelona office is a hub of innovation and teamwork, where employees are encouraged to grow and develop their skills in a dynamic environment.

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