Guest Experience Agent at Beond | Dubai

Join our vibrant team at Accor as the Assistant Guest Experience Manager, where you will play a pivotal role in ensuring our guests enjoy exceptional service throughout their stay. You will assist in managing daily operations, coordinate with various departments, and contribute to the overall guest experience.Your passion for hospitality and commitment to service excellence will inspire your team, helping them to create memorable experiences for our guests. You will engage with visitors, gather feedback, and implement improvements to enhance guest satisfaction.

We are looking for a highly skilled and service-oriented Guest Experience Manager to lead our Guest Relations, Butler Services, and Kids Club operations. This pivotal role ensures that all guests, including families and adults, enjoy a seamless, personalized, and unforgettable experience that epitomizes the highest standards of luxury hospitality.Key Responsibilities:Guide and supervise the Guest Relations, Butler, and Kids Club teams to provide exceptional and tailored guest experiences.Manage arrangements for VIP and long-stay guests, ensuring their preferences are anticipated and exceeded.Address guest feedback, complaints, and special requests with professionalism and efficiency.Track guest satisfaction scores and implement initiatives for service enhancement.Facilitate consistent communication across departments to ensure seamless guest journeys.Conduct training sessions and performance evaluations to uphold high service standards.Maintain detailed guest profiles and guarantee flawless execution of pre-arrival planning.Support front-of-house operations and actively engage in guest engagement events.

Role overview Delivery Hero seeks a Customer Experience Retention Manager based in Dubai. The main focus is to strengthen customer loyalty and satisfaction by shaping and implementing retention initiatives throughout the business. Key responsibilities Develop and execute customer retention strategies aimed at increasing engagement and loyalty. Monitor and analyze key performance indicators to assess the effectiveness of retention activities. Collaborate with marketing and product teams to create targeted campaigns that resonate with customers. Analyze customer behavior and feedback to identify ways to improve the customer journey. Requirements Background in customer retention, with a strong interest in enhancing customer experiences. Proven experience building and implementing successful retention strategies.

Position Overview:Join the distinguished Palazzo Versace Hotel as a Guest Ambassador at La Vita Restaurant & Bar. In this essential role, you will oversee reservations and manage the guest database, ensuring an exceptional and personalized experience for all visitors. The ideal candidate will demonstrate superior organizational abilities, meticulous attention to detail, and a passion for delivering outstanding guest service in a luxurious atmosphere.Core Responsibilities:Reservation Oversight:Manage all facets of reservations for La Vita Restaurant & Bar, including processing, confirming, and adjusting bookings as needed.Maintain the guest database with accurate entries, tracking guest preferences and special requests diligently.Guest Database Management:Ensure the guest database is consistently updated, providing accurate information accessible to the service team.Analyze guest data to recognize trends and preferences that will foster personalized service initiatives.Guest Engagement:Act as the primary liaison for guests regarding reservations, inquiries, and special requests, providing exemplary service.Interact with guests to ensure their needs are met, enhancing their overall dining experience at La Vita.Team Collaboration:Collaborate closely with the restaurant management and staff to ensure operational efficiency and clear communication regarding reservations and guest preferences.Assist in training staff on the significance of guest database management and personalized service delivery.Marketing Support:Support promotional initiatives by leveraging guest data to highlight upcoming events, specials, and personalized offers.Engage in the planning and execution of special events to ensure memorable experiences for all participants.Safety and Compliance:Adhere to all hotel policies and procedures related to guest data security and confidentiality.Maintain compliance with health and safety standards, ensuring a clean and organized work environment.

Main Responsibilities:Warmly greet and welcome all guests, ensuring a seamless and delightful check-in and check-out experience.Act as the primary contact for Russian-speaking guests, addressing all inquiries and requests with professionalism.Proactively anticipate guest needs and resolve complaints with diplomacy and efficiency.Collaborate with all departments to ensure guest preferences and expectations are consistently met.Promote the hotel’s services, facilities, and upsell room categories and unique experiences.Manage VIP arrivals to ensure their stay surpasses expectations.Maintain updated guest profiles and preferences within the Property Management System (PMS).Offer personalized recommendations for local attractions, dining options, and events.Maintain a strong presence in the lobby and public areas to assist guests proactively.Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs and special occasions.

At AKQA, we harness the imaginative fusion of art and science to craft stunning ideas, products, and services. Through our entrepreneurial spirit and collaborative ethos, we design adaptive digital solutions that inspire and yield remarkable results for our clients.As an Experience Designer at AKQA, you will leverage empathy, systems thinking, and exceptional craftsmanship to transform strategic insights into innovative solutions for human challenges. As a skilled storyteller and bold innovator, you will create interactive experiences, products, and services that inspire change.Your contributions will be pivotal in the expansion of the Experience Design department. You will integrate insights from clients, businesses, and end-users, while considering the technical delivery environment, to formulate effective design blueprints. Acting as the user-centered connector, you will harmonize business, creativity, and technology, facilitating design workshops and collaborating with multidisciplinary teams to achieve award-winning, impactful outcomes.At AKQA Dubai, located in the vibrant Media City, you will have the chance to produce meaningful work for world-renowned companies in one of the globe’s most dynamic cities, while benefiting from our extensive network of specialists across our global studios. Join us in an environment that encourages a dynamic and meritocratic culture, surrounded by some of the brightest talents in the industry.

Role overview Delivery Hero is hiring a Senior Manager of Customer Experience Retention & Optimization in Dubai. This role centers on strengthening customer satisfaction and loyalty by shaping how customers engage with the company's services. What you will do Lead a team that analyzes customer feedback and behavior to uncover insights. Design and put in place strategies aimed at retaining customers and lowering churn. Optimize the customer journey to boost satisfaction and grow customer lifetime value. Guide the execution of initiatives that build and support long-term customer relationships.

Help AG is hiring a Guest Relations Specialist & Office Administration professional in Dubai. This position is open exclusively to Emirati Nationals. The role blends guest relations with daily office administration, ensuring visitors receive a warm welcome and the workplace remains organized and efficient. The position also provides broad administrative support to various departments and helps coordinate activities across the company. Key Responsibilities Maintain a tidy, visually appealing office environment at all times. Monitor and restock supplies, stationery, and equipment as needed. Coordinate repairs and improvements with internal staff and external vendors. Arrange refreshments and catering for meetings and guest visits. Oversee preventive maintenance checks and coordinate equipment repairs. Manage contracts with service providers, including maintenance and catering agreements. Welcome and guide visitors, ensuring a smooth and professional experience from arrival to departure. Maintain office presentation and readiness for guest interactions. Personally greet and assist visitors, staying attentive throughout their visit. Process documents for completion, signatures, and filing according to company procedures. Ensure documents and communications meet company standards. Track and report on corporate and operational projects as required. Update internal internet and intranet systems with news and information. Conduct research and draft correspondence or reports as needed. Assist employees with office supply, business card, and mobile phone requests. Manage employee enrollment in corporate systems to ensure proper access. Coordinate training sessions with vendors and customers for internal and project needs. Verify project completion and close out projects in internal systems as per agreements. Location This role is based in Dubai, United Arab Emirates. Eligibility Applicants must be UAE Nationals (Emirati).

About Valtech:At Valtech, we are revolutionizing the connection between brands and their customers. As a leading global digital innovation firm, we harmonize creativity, technology, and strategy to tackle intricate business challenges and deliver outstanding experiences.With a team of over 6,500 professionals across 60+ offices in more than 20 countries, we are broadening our presence in the MENA region, with Dubai as our strategic hub. At Valtech, we foster business transformation as trusted partners to some of the world's most esteemed brands, offering our team opportunities for growth, a culture grounded in values, international career paths, and the chance to shape the future of experiences.About the Team:We are a part of Valtech MENA, an experience innovation company that merges diverse disciplines to create a better way for people to engage with the world. Our work lies at the crossroads of different cultures and perspectives, delivering solutions that exceed expectations and empower brands to thrive in a digital landscape.We prioritize clarity, collaboration, and a deep respect for our craft, which influences both our creations and our collaborative efforts.Overview:We are in search of an Experience Operations Director who will oversee the delivery of experience design across various projects. This role is dedicated to converting strong experience direction into high-quality, structured execution. You will ensure that concepts remain robust amid the realities of timelines, tools, team dynamics, and technical impediments, preserving clarity and intent.Your responsibilities will include defining the delivery process, supporting teams in its execution, and maintaining consistent quality standards across all outputs.The Role:You will ensure that experience design is delivered accurately, consistently, and with the highest quality standards. Your role involves operating from a clear experience direction and influencing how this is realized in practice. You contribute to the evolution of the vision through tangible delivery, creating clarity in complexity and structure amid ambiguity. Your commitment to craft and the systems that facilitate scalable craftsmanship are essential.

Become a part of the Modern Restaurant Group nestled in one of Dubai’s most exceptional boutique retail locations. This venue stands as a high-end retail and culinary sanctuary, offering an exquisite selection of over 600 premium products, including specialty meats, fresh fish, and top-tier cheeses. Our goal is to create an educational and immersive shopping experience for a discerning clientele of expatriates and food aficionados.We are in search of a dedicated, sales-oriented professional who possesses a passion for 'raw' food products and excels at fostering authentic relationships with our guests. This role transcends traditional retail duties; it is about becoming a trusted advisor to our vibrant community of culinary lovers.Key ResponsibilitiesGuest Engagement: Serve as the face of the brand, warmly welcoming guests and nurturing long-term relationships through expert product knowledge and trust.Sales & Upselling: Proactively recommend, upsell, and cross-sell from our exquisite selection of over 600 artisanal products, including meat, fish, and cheese.Platform Management: Manage all incoming inquiries and orders via email, WhatsApp, and various delivery platforms.Operational Excellence: Oversee the POS system (front-end) and assist with backend tasks such as inventory management and recipe development.Administrative Support: Keep organized records and assist the Head Butcher with daily shop operations and guest communications.Brand Standards: Ensure the shop floor remains immaculate and that all products are presented in accordance with our premium artisanal aesthetic.

Deliveroo is seeking a Head of Rider Experience for the Middle East, based at the Dubai main office. This leadership role focuses on shaping strategies that improve every stage of the rider journey with Deliveroo. Key responsibilities Design and implement plans to boost rider satisfaction and engagement. Collaborate with teams across the company to ensure riders feel valued and supported. Collect and analyze rider feedback to find opportunities for improvement. Launch new initiatives that set higher standards for the rider experience. Requirements Proven leadership skills and a history of driving positive change. Experience working with multiple teams and functions. Strong ability to interpret feedback and translate insights into practical actions. Dedication to making a genuine difference for riders.

Position Overview:Join the prestigious team at Palazzo Versace Dubai as a passionate F&B Guest Ambassador. Located at La Piscina, our renowned poolside venue, you will play a crucial role in crafting unforgettable experiences for our guests amidst stunning Mediterranean flavors, a vibrant atmosphere, and breathtaking waterfront vistas. Your primary responsibilities will encompass managing reservations, ensuring guest satisfaction, and delivering personalized service. We seek an individual with exceptional communication skills, a friendly demeanor, and a dedication to high-quality hospitality in a bustling F&B environment.Core Responsibilities:Reservations & Guest Coordination:Oversee daily reservations and seating arrangements to maximize guest flow and satisfaction at La Piscina.Professionally manage all guest inquiries, confirmations, and unique requests through phone, email, and reservation systems.Observe guest arrival trends and effectively communicate with the service and hostess teams for seamless coordination.Guest Recognition & Personal Touch:Maintain and meticulously update guest profiles, documenting preferences, dietary restrictions, special occasions, and feedback.Utilize guest insights to enhance experiences and create memorable surprises for repeat and VIP guests.Guest Relations:Warmly greet guests upon arrival and remain attentive throughout their visit.Address guest feedback and resolve any issues promptly to ensure satisfaction and loyalty.Collaboration & Coordination:Work closely with F&B management, culinary teams, hostess desks, and pool staff to ensure efficient operations and consistent service.Support internal communication for large bookings, special events, or VIP visits.Event Promotion & Support:Engage with guests to promote ongoing events, activations, and offers at La Piscina, encouraging repeat visits.Collaborate with marketing and events teams for VIP setups, influencer interactions, or media promotions.Administrative Duties & Compliance:Ensure accurate records of reservations and guest information, complying with GDPR and confidentiality protocols.Maintain a well-organized and professional front-of-house area that embodies the luxury ethos of Palazzo Versace.

Immediate Start Available!AlphaSights is on the lookout for a passionate and detail-oriented Workplace Experience Coordinator to join our vibrant team in Dubai. As a key member of our office, you'll play a pivotal role in ensuring a seamless and productive workplace for all employees and visitors.In this dynamic position, you will be responsible for front-of-house operations, delivering exceptional hospitality, and maintaining efficient office workflows. If you are proactive, organized, and eager to contribute to our fast-paced environment, we invite you to apply and become part of our growing family.

Join Delivery Hero as a Senior Specialist in Customer Experience Operations, where you will play a pivotal role in enhancing our customer engagement strategies. You will be responsible for analyzing customer feedback, optimizing operational processes, and ensuring a seamless experience for our users. Collaborate with cross-functional teams to implement innovative solutions that drive customer satisfaction.

Support the daily operations of the restaurant to ensure smooth functioning.Maintain adherence to health and safety standards.Manage the cleanliness and upkeep of the establishment.Guide and mentor restaurant staff, including creating schedules, providing training, and overseeing performance evaluations.Encourage a positive and efficient work atmosphere.Deliver outstanding customer service consistently.Quickly and effectively resolve customer inquiries and issues.Evaluate customer feedback and implement necessary enhancements.Assist in monitoring inventory levels and perform regular stock assessments.Work with suppliers to guarantee prompt delivery of high-quality goods.Aid in the management of the restaurant's financial performance and budget.Contribute to the creation and execution of marketing initiatives aimed at attracting new patrons and retaining existing ones.

As a Senior Customer Experience Strategy Specialist at Delivery Hero, you will play a pivotal role in enhancing our customer interactions and overall experience. Your expertise in customer journey mapping, analytics, and strategic planning will help us elevate our service offerings. You will collaborate with cross-functional teams to develop actionable insights and initiatives that drive customer satisfaction and loyalty.

Join the dynamic team at Meraki Group as an Assistant Production Manager specializing in Facade. We are looking for a highly organized and motivated individual to assist our Production Manager in managing the daily operations of our production processes. In this pivotal role, you will ensure that workflows are effectively coordinated, resources are managed efficiently, and production targets are achieved without compromising on quality.Key ResponsibilitiesSupport in planning and scheduling production activities to enhance workflow and productivity.Oversee production processes, ensuring compliance with safety and quality regulations.Assist in the allocation of resources and management of inventory.Collaborate with various departments to guarantee the timely availability of materials and equipment.Help in training and supervising production staff, providing necessary guidance and support.Identify opportunities for process improvements to boost efficiency and minimize waste.Prepare detailed reports on production performance and contribute to strategic planning initiatives.

Role overview deliveryhero is hiring an Assistant Manager of Operations in Dubai. This position focuses on overseeing daily operations to keep service delivery running smoothly and efficiently. The role involves managing a team, fine-tuning processes, and tracking key performance indicators to support the company’s goals. What you will do Supervise and guide team members to maintain high performance Monitor and improve operational workflows Ensure daily activities meet service standards and targets Analyze performance data to identify areas for improvement Who we’re looking for This role suits someone who takes initiative, enjoys problem-solving, and works well under pressure. Experience in operations or a related field is important. A focus on process improvement and team leadership will help drive success in this position.

About UsFounded in 2018 by renowned beauty entrepreneur Mona Kattan, KAYALI translates to 'my imagination' in Arabic. We offer a contemporary fragrance experience that draws from Mona's deep-rooted Middle Eastern heritage and the artistry of scent layering. At KAYALI, we believe in the ritual of sharing fragrances, where the act of smelling good embodies both self-love and goodwill. Partnering with world-class perfumers, we meticulously source premium ingredients to craft unique, long-lasting scents that are cruelty-free. Each luxurious fragrance represents an homage to craftsmanship, encapsulated in beautifully designed bottles that tell a story.Our MissionWe aim to empower individuals to feel as exquisite as they truly are! By harnessing the transformative power of scent, we aspire to cultivate a global community of fragrance enthusiasts, offering innovative and luxurious products while sharing our cherished Middle Eastern fragrance traditions.Position OverviewWe invite you to join our vibrant and forward-thinking global fragrance team as an Assistant Quality Manager. In this pivotal role, you will significantly impact our quality assurance standards, ensuring that our products not only meet but exceed customer expectations and comply with industry regulations. You will oversee quality processes, supplier compliance, and continuous improvement initiatives across our manufacturing, warehousing, and e-commerce operations. Your dedication to quality and strategic mindset will help us deliver unforgettable scent experiences to consumers around the globe.