Guest Experience Agent at Beond | Dubai

Beond is looking for a Guest Experience Agent to join the Contact Centre team in Dubai. This role focuses on supporting guests and maintaining the airline's standards for service and hospitality. Key responsibilities Respond to guest inquiries and requests, offering clear and helpful information Assist travelers with bookings and travel arrangements Address issues or concerns with professionalism and empathy Represent the Beond brand in every interaction, ensuring a positive guest experience What helps you succeed Strong communication skills and a focus on solutions Comfort engaging with guests from a range of backgrounds Empathy and patience when handling guest concerns Dedication to delivering a high level of service Location This role is based in Dubai, United Arab Emirates.

As a Procurement Manager at beond, you will spearhead and oversee comprehensive procurement initiatives that span the airline's operational, commercial, and corporate sectors. Your role is pivotal in ensuring adherence to internal governance, cost-control protocols, and contractual benchmarks, while also championing procurement excellence, enhancing supplier performance, and fostering cross-departmental collaboration. This position is crucial for managing vendor partnerships, optimizing cost frameworks, and guaranteeing a seamless supply chain across all stations and departments.Key Responsibilities:Formulate a strategic sourcing plan for airline categories such as ground handling, catering, inflight products, and logistics.Ensure alignment of procurement efforts with the organization’s objectives and financial limitations.Conduct market research and comparative pricing analyses to facilitate informed decision-making.Implement competitive sourcing strategies (RFP, RFQ) in accordance with governance policies.Partner with Legal and Finance on vendor agreements and ensure compliance with aviation regulations.Monitor contract renewals and manage renegotiation processes to avoid service interruptions.Adhere to procurement policies while evaluating vendor compliance through SLAs and KPIs.Build and nurture relationships with suppliers and oversee vendor onboarding procedures.Assess vendor performance and coordinate with operational teams to address discrepancies.Lead evaluations of vendor proposals and validate financial documents against contractual agreements.Support cost-saving initiatives and maintain dashboards to track procurement savings.Oversee the sourcing of crew uniforms and ensure accuracy throughout the logistics lifecycle.Collaborate with diverse teams to fulfill operational requirements and provide internal sourcing support.Engage in audits and standardize procurement practices while ensuring thorough documentation.Prepare monthly procurement reports and ensure compliance with aviation audit standards.

Join our vibrant team at Accor as the Assistant Guest Experience Manager, where you will play a pivotal role in ensuring our guests enjoy exceptional service throughout their stay. You will assist in managing daily operations, coordinate with various departments, and contribute to the overall guest experience.Your passion for hospitality and commitment to service excellence will inspire your team, helping them to create memorable experiences for our guests. You will engage with visitors, gather feedback, and implement improvements to enhance guest satisfaction.

Join beOnd’s dynamic Marketing team as a Digital Marketing Manager, where you will play a pivotal role in executing our comprehensive digital marketing strategy. Your primary focus will be on managing various channels and campaigns that significantly enhance brand awareness and improve conversion rates. You will work closely with the Head of Marketing to support beOnd’s global network expansion through effective marketing initiatives.Key Responsibilities:Oversee the daily operations of beOnd’s digital marketing strategy, emphasizing innovative digital initiatives:Design, execute, and manage performance-driven marketing campaigns (PPC, display, social, programmatic, etc.) to boost direct bookings on our website.Optimize and manage multiple owned and third-party channels (Google Ads, Facebook, Instagram, LinkedIn, OTAs, etc.) to drive traffic and enhance conversion rates.Develop and refine paid and organic social media campaigns, ensuring alignment with brand messaging and effective outreach to target demographics.Collaborate with Commercial, IT, and Brand teams to align digital marketing strategies with overarching business goals, focusing on enhancing the user journey on beOnd’s digital platforms to maximize booking conversions.Utilize analytics tools to track, evaluate, and report on the success of digital marketing campaigns and social media activities, making data-driven adjustments to optimize performance.Assist the Head of Marketing with various marketing deliverables that support both current and future routes, targeting direct customers and trade partners.Monitor and manage our online brand reputation, providing strategic guidance on responding to customer inquiries and feedback across social media platforms.Collect customer insights and sentiments from digital and social media channels to inform internal stakeholders and enhance broader marketing and commercial strategies.Stay abreast of the latest digital marketing trends, social media tools, and emerging technologies to continually improve and expand our digital marketing efforts.Required Skills:Excellent communication and interpersonal skills, with a proven ability to build effective relationships with cross-functional teams and senior stakeholders.Self-motivated with strong project management and organizational capabilities, adept at multitasking and managing complex workloads.Resilient and adaptable, with a collaborative spirit to support shifting priorities in a fast-paced start-up environment.Strong analytical and reporting skills to evaluate the effectiveness and ROI of digital campaigns.

We are looking for a highly skilled and service-oriented Guest Experience Manager to lead our Guest Relations, Butler Services, and Kids Club operations. This pivotal role ensures that all guests, including families and adults, enjoy a seamless, personalized, and unforgettable experience that epitomizes the highest standards of luxury hospitality.Key Responsibilities:Guide and supervise the Guest Relations, Butler, and Kids Club teams to provide exceptional and tailored guest experiences.Manage arrangements for VIP and long-stay guests, ensuring their preferences are anticipated and exceeded.Address guest feedback, complaints, and special requests with professionalism and efficiency.Track guest satisfaction scores and implement initiatives for service enhancement.Facilitate consistent communication across departments to ensure seamless guest journeys.Conduct training sessions and performance evaluations to uphold high service standards.Maintain detailed guest profiles and guarantee flawless execution of pre-arrival planning.Support front-of-house operations and actively engage in guest engagement events.

Position Overview:Join the distinguished Palazzo Versace Hotel as a Guest Ambassador at La Vita Restaurant & Bar. In this essential role, you will oversee reservations and manage the guest database, ensuring an exceptional and personalized experience for all visitors. The ideal candidate will demonstrate superior organizational abilities, meticulous attention to detail, and a passion for delivering outstanding guest service in a luxurious atmosphere.Core Responsibilities:Reservation Oversight:Manage all facets of reservations for La Vita Restaurant & Bar, including processing, confirming, and adjusting bookings as needed.Maintain the guest database with accurate entries, tracking guest preferences and special requests diligently.Guest Database Management:Ensure the guest database is consistently updated, providing accurate information accessible to the service team.Analyze guest data to recognize trends and preferences that will foster personalized service initiatives.Guest Engagement:Act as the primary liaison for guests regarding reservations, inquiries, and special requests, providing exemplary service.Interact with guests to ensure their needs are met, enhancing their overall dining experience at La Vita.Team Collaboration:Collaborate closely with the restaurant management and staff to ensure operational efficiency and clear communication regarding reservations and guest preferences.Assist in training staff on the significance of guest database management and personalized service delivery.Marketing Support:Support promotional initiatives by leveraging guest data to highlight upcoming events, specials, and personalized offers.Engage in the planning and execution of special events to ensure memorable experiences for all participants.Safety and Compliance:Adhere to all hotel policies and procedures related to guest data security and confidentiality.Maintain compliance with health and safety standards, ensuring a clean and organized work environment.

About Valtech:At Valtech, we are revolutionizing the connection between brands and their customers. As a leading global digital innovation firm, we harmonize creativity, technology, and strategy to tackle intricate business challenges and deliver outstanding experiences.With a team of over 6,500 professionals across 60+ offices in more than 20 countries, we are broadening our presence in the MENA region, with Dubai as our strategic hub. At Valtech, we foster business transformation as trusted partners to some of the world's most esteemed brands, offering our team opportunities for growth, a culture grounded in values, international career paths, and the chance to shape the future of experiences.About the Team:We are a part of Valtech MENA, an experience innovation company that merges diverse disciplines to create a better way for people to engage with the world. Our work lies at the crossroads of different cultures and perspectives, delivering solutions that exceed expectations and empower brands to thrive in a digital landscape.We prioritize clarity, collaboration, and a deep respect for our craft, which influences both our creations and our collaborative efforts.Overview:We are in search of an Experience Operations Director who will oversee the delivery of experience design across various projects. This role is dedicated to converting strong experience direction into high-quality, structured execution. You will ensure that concepts remain robust amid the realities of timelines, tools, team dynamics, and technical impediments, preserving clarity and intent.Your responsibilities will include defining the delivery process, supporting teams in its execution, and maintaining consistent quality standards across all outputs.The Role:You will ensure that experience design is delivered accurately, consistently, and with the highest quality standards. Your role involves operating from a clear experience direction and influencing how this is realized in practice. You contribute to the evolution of the vision through tangible delivery, creating clarity in complexity and structure amid ambiguity. Your commitment to craft and the systems that facilitate scalable craftsmanship are essential.

Job SummaryJoin our dynamic team as a Leasing Agent, where you will be responsible for leasing properties managed by our company and those in the secondary market. You will engage with company-generated leads, conduct property viewings, finalize deals, and play a pivotal role in maintaining high occupancy rates with the support of our comprehensive administrative team.Key ResponsibilitiesManage leasing for our Property Management (PM) portfolioFacilitate leasing/sales of secondary market propertiesProactively contact and follow up on leads distributed by the companyAssess the needs of prospective tenants and provide tailored solutionsOrganize and conduct engaging property viewingsEffectively present properties, detailing features, pricing, and termsNegotiate rental agreements between landlords and tenantsSecure bookings and successfully close leasing/sales transactionsCollaborate with the administrative team for contract management and documentationEnsure all leasing/sales paperwork is precise and completeFoster strong relationships with both landlords and tenantsDeliver consistent updates on lead statuses and deal progressMaintain high occupancy rates for company-managed propertiesAdhere to company policies, procedures, and compliance standardsAchieve monthly leasing targets and key performance indicators (KPIs)

Position Overview:Join the prestigious team at Palazzo Versace Dubai as a passionate F&B Guest Ambassador. Located at La Piscina, our renowned poolside venue, you will play a crucial role in crafting unforgettable experiences for our guests amidst stunning Mediterranean flavors, a vibrant atmosphere, and breathtaking waterfront vistas. Your primary responsibilities will encompass managing reservations, ensuring guest satisfaction, and delivering personalized service. We seek an individual with exceptional communication skills, a friendly demeanor, and a dedication to high-quality hospitality in a bustling F&B environment.Core Responsibilities:Reservations & Guest Coordination:Oversee daily reservations and seating arrangements to maximize guest flow and satisfaction at La Piscina.Professionally manage all guest inquiries, confirmations, and unique requests through phone, email, and reservation systems.Observe guest arrival trends and effectively communicate with the service and hostess teams for seamless coordination.Guest Recognition & Personal Touch:Maintain and meticulously update guest profiles, documenting preferences, dietary restrictions, special occasions, and feedback.Utilize guest insights to enhance experiences and create memorable surprises for repeat and VIP guests.Guest Relations:Warmly greet guests upon arrival and remain attentive throughout their visit.Address guest feedback and resolve any issues promptly to ensure satisfaction and loyalty.Collaboration & Coordination:Work closely with F&B management, culinary teams, hostess desks, and pool staff to ensure efficient operations and consistent service.Support internal communication for large bookings, special events, or VIP visits.Event Promotion & Support:Engage with guests to promote ongoing events, activations, and offers at La Piscina, encouraging repeat visits.Collaborate with marketing and events teams for VIP setups, influencer interactions, or media promotions.Administrative Duties & Compliance:Ensure accurate records of reservations and guest information, complying with GDPR and confidentiality protocols.Maintain a well-organized and professional front-of-house area that embodies the luxury ethos of Palazzo Versace.

Main Responsibilities:Warmly greet and welcome all guests, ensuring a seamless and delightful check-in and check-out experience.Act as the primary contact for Russian-speaking guests, addressing all inquiries and requests with professionalism.Proactively anticipate guest needs and resolve complaints with diplomacy and efficiency.Collaborate with all departments to ensure guest preferences and expectations are consistently met.Promote the hotel’s services, facilities, and upsell room categories and unique experiences.Manage VIP arrivals to ensure their stay surpasses expectations.Maintain updated guest profiles and preferences within the Property Management System (PMS).Offer personalized recommendations for local attractions, dining options, and events.Maintain a strong presence in the lobby and public areas to assist guests proactively.Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs and special occasions.

Become a part of the Modern Restaurant Group nestled in one of Dubai’s most exceptional boutique retail locations. This venue stands as a high-end retail and culinary sanctuary, offering an exquisite selection of over 600 premium products, including specialty meats, fresh fish, and top-tier cheeses. Our goal is to create an educational and immersive shopping experience for a discerning clientele of expatriates and food aficionados.We are in search of a dedicated, sales-oriented professional who possesses a passion for 'raw' food products and excels at fostering authentic relationships with our guests. This role transcends traditional retail duties; it is about becoming a trusted advisor to our vibrant community of culinary lovers.Key ResponsibilitiesGuest Engagement: Serve as the face of the brand, warmly welcoming guests and nurturing long-term relationships through expert product knowledge and trust.Sales & Upselling: Proactively recommend, upsell, and cross-sell from our exquisite selection of over 600 artisanal products, including meat, fish, and cheese.Platform Management: Manage all incoming inquiries and orders via email, WhatsApp, and various delivery platforms.Operational Excellence: Oversee the POS system (front-end) and assist with backend tasks such as inventory management and recipe development.Administrative Support: Keep organized records and assist the Head Butcher with daily shop operations and guest communications.Brand Standards: Ensure the shop floor remains immaculate and that all products are presented in accordance with our premium artisanal aesthetic.

Job SummaryJoin our prestigious Food & Beverage team as a dedicated F&B Dining Desk Agent. In this key role, you will be the primary liaison for restaurant reservations, guest inquiries, and dining coordination. Your mission is to ensure an exceptional and personalized dining experience that embodies the luxury standards of hospitality.Key ResponsibilitiesAccurately manage restaurant reservations through phone, email, and reservation systems.Coordinate dining arrangements across all hotel restaurants and outlets, ensuring a seamless experience.Provide comprehensive information about menus, promotions, operating hours, and special events.Oversee guest preferences, special requests, and VIP arrangements to enhance the dining experience.Work closely with restaurant managers and host teams to maintain smooth operations.Keep up-to-date reservation records and seating plans for optimal efficiency.Address guest inquiries and concerns with professionalism and urgency.Ensure that all interactions reflect the hotel’s commitment to luxury service standards.

ASICO Real Estate is Dubai’s largest real estate firm, with nearly a decade of experience and a team of more than 200 professionals. Multiple offices across the city support a wide range of clients, and the company’s technology-driven approach shapes every part of its real estate ecosystem. Role Overview The Property Consultant role at ASICO Real Estate centers on guiding clients through real estate transactions in Dubai. This includes buying, selling, leasing, and investing in properties across the city. What You Will Do Meet with clients to understand their goals, preferences, and requirements Monitor Dubai’s property market and share informed, data-backed advice Match clients with suitable properties and coordinate property viewings Create and maintain listings for sales and rental properties Negotiate the terms of sales contracts and rental agreements on behalf of clients Prepare, review, and confirm all necessary documentation meets legal standards Oversee paperwork and facilitate the signing process through to deal closure Building and nurturing lasting relationships with clients, property owners, and industry contacts is essential for success in this position.

Are you ready to find joy in your work while making a significant impact on people's lives? Join a dynamic team dedicated to breaking the mold of the ordinary. At webook.com, recognized as Saudi Arabia's leading event ticketing and experience booking platform, we leverage cutting-edge technology and innovative features to support some of the largest mega events in the Kingdom, achieving over 2 billion in sales.Role Overview:We are seeking a passionate Product Manager to take ownership of a critical segment of the webook.com customer experience, influencing its evolution. You will lead a cross-functional team, utilizing strategic insights to connect daily operations with long-term objectives, while elevating our product thinking.In this role, you will spearhead discovery and delivery processes, maintain a clear roadmap, and implement high-quality enhancements. Your contributions to our product strategy will set a definitive direction and align stakeholders with our vision.What You’ll Own:Take charge of a high-impact product area or journey, guiding your team to achieve measurable customer satisfaction and business success. Establish a clear vision for your domain, make informed decisions, and enhance product quality through data-driven approaches.Key Responsibilities:Oversee the problem space comprehensively: Understand customer needs, market dynamics, competitive landscape, limitations, and technical trade-offs.Define the direction for your area and convert it into a focused roadmap: Create a compelling narrative, make informed choices, establish clear priorities, and articulate trade-offs aligned with company objectives.Guide discovery and decision-making based on evidence: Utilize research, data, and experimentation to mitigate risks and validate ideas.Collaborate with Engineering and Design to develop solutions, articulate clear outcomes, and deliver value incrementally while ensuring strong execution.Maintain high standards from development to launch: Establish acceptance criteria, testing protocols, launch readiness, and seamless cross-functional deployment.Evaluate results post-launch, drive ongoing improvements, and facilitate effective stakeholder communication while enhancing product quality through thoughtful coaching.

Join the esteemed team at Palazzo Versace Dubai as a Waiter/Waitress, where you will play a pivotal role in delivering the "Ultimate Experience" for our valued guests. Your primary responsibilities will include providing exceptional support to your colleagues, ensuring the highest standards of service and courtesy are met. You will handle guest complaints in accordance with company policy, maintain the restaurant's ambiance, and prepare the dining area to meet our exquisite standards.As a vital member of our team, you will perform opening and closing duties, guarantee the availability of necessary supplies, and effectively manage the usage of food and beverage items to ensure an efficient service experience. Your comprehensive knowledge of our menu offerings, including ingredients and preparation methods, will enable you to provide informed recommendations and enhance guests' dining experiences.In this role, you will promote positive public relations, utilize our computer systems for order processing, and respond adeptly to any hotel emergencies or safety situations. By identifying guest preferences and communicating them effectively to your team, you will contribute to an attentive and distinctive dining atmosphere.

Join the dynamic team at Palazzo Versace Dubai as a Waiter/Waitress at our exquisite Pool Bar. In this role, you will ensure that every guest enjoys the "Ultimate Experience" by providing exceptional service and support to your colleagues. Your responsibilities will include:Delivering attentive and courteous service to our guests to enhance their dining experience.Addressing and resolving guest complaints in accordance with our standards.Maintaining a beautifully appointed environment, ensuring an elegant experience during all dining periods.Performing opening and closing duties to prepare the outlet for business.Utilizing proper service techniques tailored to various meal periods.Anticipating the needs for materials and supplies to ensure their availability.Managing the use of food and beverage items, along with the appropriate handling of equipment.Demonstrating comprehensive knowledge of all menu items, including ingredients and preparation methods.Promoting positive public relations and effectively addressing guest concerns.Operating the computer system to handle transactions and generate reports.Responding appropriately to hotel emergencies or safety situations.Identifying guest preferences and communicating effectively with team members.

Help AG is hiring a Guest Relations Specialist & Office Administration professional in Dubai. This position is open exclusively to Emirati Nationals. The role blends guest relations with daily office administration, ensuring visitors receive a warm welcome and the workplace remains organized and efficient. The position also provides broad administrative support to various departments and helps coordinate activities across the company. Key Responsibilities Maintain a tidy, visually appealing office environment at all times. Monitor and restock supplies, stationery, and equipment as needed. Coordinate repairs and improvements with internal staff and external vendors. Arrange refreshments and catering for meetings and guest visits. Oversee preventive maintenance checks and coordinate equipment repairs. Manage contracts with service providers, including maintenance and catering agreements. Welcome and guide visitors, ensuring a smooth and professional experience from arrival to departure. Maintain office presentation and readiness for guest interactions. Personally greet and assist visitors, staying attentive throughout their visit. Process documents for completion, signatures, and filing according to company procedures. Ensure documents and communications meet company standards. Track and report on corporate and operational projects as required. Update internal internet and intranet systems with news and information. Conduct research and draft correspondence or reports as needed. Assist employees with office supply, business card, and mobile phone requests. Manage employee enrollment in corporate systems to ensure proper access. Coordinate training sessions with vendors and customers for internal and project needs. Verify project completion and close out projects in internal systems as per agreements. Location This role is based in Dubai, United Arab Emirates. Eligibility Applicants must be UAE Nationals (Emirati).

Join the German International School Dubai as an IT Administrator and contribute to a vibrant educational environment. Position OverviewInstall and configure essential hardware and software components to optimize functionality.Diagnose and resolve hardware, software, and network challenges effectively.Adhere strictly to electrical safety standards.Conduct repairs, upgrades, or replacements of malfunctioning hardware.Perform regular check-ups and preventive maintenance as necessary to ensure system reliability.Maintain accurate IT asset records and ensure data is current.Collaborate closely with the Pedagogical Team and ICT Officer to troubleshoot and resolve technical issues.Oversee system upgrades to facilitate compatibility with new software across all computers.Install and update antivirus solutions to maintain user-level security.Conduct evaluations and tests on new software and hardware solutions.Provide first-line support to users and manage error reporting processes.Foster strong relationships with all departments and team members.Manage daily backup operations to safeguard data integrity.Maintain comprehensive technical documentation.

Join our prestigious team at Palazzo Versace Dubai as a Restaurant Hostess, where your warm smile and friendly demeanor will enhance our guests' dining experience. You will be the first point of contact, welcoming guests with genuine enthusiasm and professionalism, ensuring they feel valued and appreciated.Main Duties/Responsibilities:Arrive on time, maintaining a positive and energetic demeanor.Welcome guests at the reception with a sincere smile and friendly greetings.Maintain a professional appearance in accordance with company standards throughout your shift.Exhibit a welcoming and pleasant attitude towards both guests and team members.Adhere to payroll and uniform protocols diligently.Prepare the host/hostess stand, review the reservation book, and make room setup recommendations.Open the restaurant punctually at the designated time for each shift.Ensure the cleanliness of all dining areas, addressing any necessary improvements before opening.Organize daily menus, ensuring they are correctly placed in their covers.Check the condition and appearance of all menus and lists to guarantee they are pristine.Develop a thorough understanding of the menu items, ingredients, and daily specials.Assign seating based on service standards and preferences.Familiarize yourself with server stations, daily assignments, and their workloads.Effectively operate the open table system.Ensure each guest receives top-quality service and support for any requests.Greet guests promptly with eye contact, a smile, and excellent posture.Bid farewell to every departing guest warmly, encouraging their return.

Join our team at Terra Solis Dubai as a Head Waiter, where you will take on a leadership role in supervising our dedicated waitstaff. This position demands exceptional organizational skills to efficiently manage customer orders and meticulous attention to detail to ensure that each patron's personal preferences are recognized and catered to in our exquisite dishes. Strong verbal communication skills are essential for maintaining interactions with both our valued customers and the Food & Beverage team.