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GTM Strategy and Operations Manager

ServalSan Francisco
On-site Full-time

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Experience Level

Manager

Qualifications

QualificationsProven experience in strategic operations and go-to-market planning. Strong ability to build and maintain relationships with stakeholders. Demonstrated capability to develop and execute scalable processes. Excellent analytical skills and the ability to translate data into actionable insights. Exceptional communication and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment.

About the job

About Serval

Serval builds AI-driven automation for enterprise operations. Our platform uses intelligent agents that understand real-world workflows and execute them, replacing manual processes and legacy systems with adaptive, learning software. Founded in early 2024, Serval already supports companies like Fox, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada, helping them automate complex, high-volume operational tasks.

Serval’s agentic AI platform translates natural language into production-ready workflows. These agents reason, take actions across different systems, and improve with continued use. While we started with operational use cases, our automation layer now supports IT, HR, Finance, Security, Legal, and Engineering teams.

Our mission: eliminate repetitive manual work across the enterprise and empower teams through intelligent automation. Long-term, we aim to build a universal AI operations layer, a network of agents that manages workflows across all business functions.

Serval is backed by investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others. The company was founded by product and engineering leaders from Verkada.

Role Overview: GTM Strategy and Operations Manager

Location: San Francisco

This role shapes how Serval goes to market. The biggest opportunities in our space come from building trust, not just traditional outbound or inbound tactics. We are developing a new go-to-market approach centered on our most valuable relationships and need someone who can turn this vision into a repeatable, scalable engine.

As GTM Strategy and Operations Manager, you will work closely with the COO and GTM leadership. Together, you’ll define how we identify, activate, and convert key relationships into pipeline and revenue. Done well, this work will be a major growth driver for Serval.

What We’re Looking For

  • Experience building and maintaining relationships that lead to measurable business outcomes
  • Initiative to create, test, and refine playbooks from scratch
  • Strong commercial sense: able to focus efforts where they matter most for closing real deals
  • High ownership and ambition; thrives in a fast-moving setting, learns quickly, and raises standards for the team

About Serval

Serval is at the forefront of AI-driven automation, dedicated to transforming how enterprises operate. Our platform empowers businesses to streamline their workflows and enhance efficiency through intelligent, adaptive agents. With a mission to eliminate repetitive tasks and drive innovation, we are supported by leading investors and have quickly become a trusted partner for various industry leaders.

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