About the job
WPP Media is WPP's AI-powered media operating unit, bringing together media, data, and partnerships to deliver creative personalization at scale. The team uses WPP Open and Open Intelligence to help clients understand and improve the impact of their media investments.
This Growth Programme & Operations Lead position sits within the Global Growth & Transformation team in London. The team integrates growth, transformation, and operational excellence to shape how WPP Media partners with major clients.
Role overview
This role leads the relationship intelligence system for global clients. The focus is on building, managing, and improving the systems, data, and processes that help WPP Media understand, manage, and activate senior client relationships at scale. The position combines system ownership, design, structure, and hands-on operational delivery. A key part of the job is turning relationship data into practical insights and actions for the business.
What you will do
- Own and manage the relationship intelligence system and its operational model
- Oversee advocacy data, insight flows, and activation processes
- Coordinate with partners, stakeholders, and governance teams
- Develop structured processes for triage, escalation, and follow-up actions
- Translate relationship insights into clear priorities and interventions
- Continuously refine relationship frameworks and operational models
For more details about WPP Media, visit wppmedia.com.

