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Growth and Customer Success Associate

LeonaMexico City Headquarters
On-site Full-time

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Experience Level

Entry Level

Qualifications

The RoleAs a Growth and Customer Success Associate, you will play a pivotal role in expanding Leona's network of healthcare professionals and ensuring that doctors become active users of our platform. Your responsibilities will include identifying, qualifying, and onboarding new healthcare practitioners while providing support to maximize their use of the platform. You will collaborate closely with the executive, product, and operations teams to optimize outreach and activation processes, build strong relationships with doctors, and enhance their experience from day one. This hybrid role blends sales and customer success, making it ideal for individuals passionate about human connections, swift execution, and trust-building.

About the job

About Us

At Leona, we are dedicated to revolutionizing healthcare access for everyone, whether it's patients, healthcare providers, or their families. Our mission is clear: to reshape how people engage with healthcare, ensuring that quality care is available to all, regardless of their location. We aspire to create an environment where patients feel empowered to manage their health proactively, while enabling doctors to concentrate on delivering exceptional care through innovative tools that reduce administrative burdens and enhance their quality of life.

Our flagship product is an AI-driven platform that enhances Doctor-Patient communication via WhatsApp, functioning as a clinical assistant that automates non-urgent tasks, ensuring patients can reach their doctors anytime.

With offices in San Francisco and Mexico City, our diverse team is comprised of experts from leading tech companies like Rappi, Uber, and Modern Fertility. Supported by prestigious investors such as General Catalyst and Accel, along with a remarkable list of angel investors, we are poised for significant growth.

If you are eager to learn and thrive in a start-up environment, while making a meaningful impact, this opportunity is for you!

About Leona

Leona is transforming healthcare access for patients and healthcare providers alike. Our mission is to empower individuals to manage their health proactively while enabling doctors to focus on delivering high-quality care. Our innovative AI-driven platform fosters seamless communication between doctors and patients, ensuring that quality healthcare is accessible to everyone.

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