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Greek-Speaking Player Support Specialist at Riot Games | Sofia

Mercier Consultancy GroupSofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in both Greek and English (written and spoken) is essential. Prior experience in customer or player support roles is highly desirable. A passion for gaming and familiarity with Riot Games' titles is a significant advantage. Outstanding verbal and written communication skills to effectively assist players. Strong problem-solving abilities and capacity to manage multiple inquiries efficiently. Detail-oriented with exceptional organizational skills. Willingness to relocate to Sofia, Bulgaria, with fully paid relocation support.

About the job

Join the vibrant team at Mercier Consultancy Group as a Greek-Speaking Player Support Specialist supporting Riot Games in the beautiful city of Sofia, Bulgaria. This exciting role comes with fully paid relocation, making it an incredible opportunity for Greek-speaking gaming enthusiasts eager to thrive in an international setting. In this position, you will offer exceptional support to players, ensuring their gaming adventures are both enjoyable and seamless.


Key Responsibilities

  • Deliver high-quality player support to Greek-speaking players primarily via email.
  • Efficiently and professionally address player inquiries about game features, account management, and technical issues.
  • Work collaboratively with internal teams to escalate and resolve complex player issues.
  • Maintain comprehensive documentation of player interactions to enhance support processes.
  • Stay informed about game updates, features, and community trends to provide knowledgeable assistance.
  • Foster a positive player experience through clear, empathetic, and timely communication.

About Mercier Consultancy Group

Mercier Consultancy Group is a dynamic consultancy firm that specializes in providing top-tier support and solutions to the gaming industry. With a focus on delivering exceptional player experiences, we partner with renowned gaming companies like Riot Games to ensure players receive the highest quality assistance. Join us in fostering a vibrant gaming community.

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