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Greek Customer Service Agent at Leading Financial Company | Athens

Mercier Consultancy MDRemote — Athens, Attica, Greece
Remote Full-time

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Experience Level

Experience

Qualifications

QualificationsFluency in Greek (both written and spoken); proficiency in English is a plus. Prior experience in customer service, especially within the financial sector or related fields. Strong communication skills with a dedication to delivering excellent customer service. Capability to manage complex inquiries and resolve issues efficiently. Familiarity with CRM systems and standard office software. A team-oriented attitude with a collaborative spirit, as well as the motivation to work independently. Willingness to work in Athens and become a vital member of a dynamic team.

About the job

Join Mercier Consultancy MD in an exciting role as a Greek Customer Service Agent with a top-tier financial organization based in Athens. In this pivotal position, you will provide exceptional support to Greek-speaking clients, addressing their inquiries and ensuring they receive premier service related to our financial products and services.


Key Responsibilities

  • Engage with Greek-speaking customers through phone, email, and chat, offering insights and assistance regarding various financial products.
  • Effectively resolve customer issues and complaints with professionalism and efficiency.
  • Accurately document all customer interactions in our CRM system to maintain quality assurance and facilitate follow-up.
  • Work collaboratively with internal teams to escalate issues, ensuring swift resolutions when necessary.
  • Stay updated on financial services and industry trends to provide customers with the latest information.
  • Foster a positive customer experience by offering comprehensive and thoughtful support.

About Mercier Consultancy MD

Mercier Consultancy MD is a premier consultancy firm specializing in providing exceptional customer service solutions for the financial sector. Our team is dedicated to fostering a supportive work environment where employees can thrive and grow.

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