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Graduate Technical Support Analyst - London or Birmingham

ActurisLondon, England, United Kingdom
On-site Full-time

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Experience Level

Entry Level

Qualifications

To excel in this role, you should:Hold (or anticipate receiving) a 2:1+ in a STEM degree, along with strong A-levels (minimum AAB, including an A in Mathematics). Possess logical thinking, analytical skills, organizational abilities, and a quick aptitude for learning new concepts. Communicate effectively and enjoy collaborating within a team environment.

About the job

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.

Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.

Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.

Your responsibilities will include:

  • Resolving system and user-related issues while guiding customers on platform functionalities.

  • Assisting clients in configuring the platform to suit their requirements and testing new software releases.

  • Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.

At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.

In this role, you can expect:

  • A transparent career framework with regular feedback and three formal performance reviews each year.

  • Opportunities to lead projects, manage resources, and mentor junior colleagues.

  • Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

About Acturis

Acturis is a pioneering force in insurance technology, recognized for its innovative solutions and commitment to sustainability. With a diverse global presence and a robust SaaS platform, we empower our clients to thrive in an ever-evolving market.

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