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German-Speaking Customer Support Positions in Sofia, Bulgaria with Full Relocation

Mercier Consultancy GroupRemote — Poland
Remote Full-time

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Experience Level

Experience

Qualifications

RequirementsFluent in German (both written and spoken); proficiency in English is a strong advantage. Prior experience in customer support, sales, or related roles is preferred. Exceptional interpersonal and communication skills with a strong customer-centric approach. Ability to thrive in a fast-paced environment while managing multiple tasks efficiently. Familiarity with CRM software and basic office applications is a plus. A proactive attitude and readiness to embrace new challenges. Motivated individuals willing to relocate to Sofia, Bulgaria, with relocation expenses fully covered by the company.

About the job

Join Mercier Consultancy as we provide an exceptional opportunity for German-speaking professionals looking to work in the beautiful city of Sofia, Bulgaria. Enjoy a fully paid relocation while you embrace Bulgaria's rich culture and contribute your language skills in a dynamic and fulfilling work environment.


Key Responsibilities

  • Deliver outstanding customer service in German, addressing inquiries and concerns via phone, email, and chat.
  • Support clients with a range of tasks, including account management, providing product information, and troubleshooting.
  • Work collaboratively with team members to ensure a seamless customer experience across all service platforms.
  • Keep precise records of customer interactions in our CRM system to enable effective communication and follow-ups.
  • Engage in market research to stay informed about industry trends and enhance service offerings based on customer insights.
  • Attend training sessions to continuously develop your product and service knowledge.

About Mercier Consultancy Group

Mercier Consultancy Group is dedicated to delivering top-notch consultancy services, and we pride ourselves on providing a supportive and enriching work environment. Join us to make a difference in the customer experience sector while enjoying the adventure of living in Sofia.

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