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German Speaking Customer Service Representative for Online Learning & EdTech

Mercier ConsultancyAthens, Attica, Greece
On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications Fluency in German and English with strong communication skills Proven customer service skills and strong problem-solving abilities Previous experience in customer service or the EdTech sector is preferred Ability to handle multiple inquiries efficiently in a dynamic environment Detail-oriented with excellent organizational skills A genuine passion for education and assisting customers in reaching their learning goals Familiarity with customer support software and CRM systems is a plus

About the job

Join Mercier Consultancy, a forward-thinking company dedicated to enhancing online education, as a German Speaking Customer Service Representative within our Online Learning & EdTech Department. This is a pivotal Entry Level position where your expertise will help our German-speaking clients effectively utilize our educational platforms and address any queries they may have throughout their learning journey.

Your proficiency in German is crucial as you will assist customers with course registrations, troubleshoot technical issues, and respond to general inquiries. As a valued member of our team, your contribution will significantly enhance our clients' educational experiences and overall satisfaction with our services.

Key Responsibilities

  • Deliver outstanding customer service in German via phone, email, and chat for online learning inquiries
  • Support clients with course selection, enrollment, and technical assistance
  • Address customer concerns and provide timely solutions
  • Maintain accurate documentation of customer interactions in our CRM system
  • Work collaboratively with internal teams to resolve complex inquiries
  • Collect client feedback to foster continuous improvement in our services
  • Stay informed about developments in online learning and EdTech solutions

About Mercier Consultancy

Mercier Consultancy is committed to transforming online education and empowering learners through innovative EdTech solutions. We value passionate individuals who are dedicated to enhancing the educational experience for our clients.

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