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German Speaking Customer Care Representative - Relocate to Bulgaria

Mercier Consultancy MDRemote — Greece
Remote Full-time

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Experience Level

Entry Level

Qualifications

Requirements:Fluency in German (written and spoken) is essential; English proficiency is a plus. Prior experience in customer service is preferred, ideally in an international or multi-lingual setting. Excellent communication and interpersonal skills with a customer-first approach. Ability to thrive in a fast-paced environment and manage multiple tasks effectively. Strong problem-solving abilities and attention to detail. Experience with CRM systems and customer support tools is an advantage. Willingness to relocate to Bulgaria and utilize the fully paid relocation package!

About the job

Exciting opportunity to join Mercier Consultancy MD as a German Speaking Customer Care Representative in Bulgaria! Enjoy a fully paid relocation package while you support our esteemed customers. If you are fluent in German and have a passion for customer service, we invite you to be a part of our vibrant team!

Key Responsibilities

  • Deliver outstanding customer service in German via phone, email, and live chat.
  • Assist customers with inquiries, manage orders, and resolve any issues.
  • Collaborate with internal teams to promptly and effectively address customer concerns.
  • Accurately document all customer interactions in our CRM system for future reference.
  • Collect customer feedback to identify areas for service enhancement.
  • Maintain up-to-date knowledge of our products and services to provide informed assistance.

About Mercier Consultancy MD

Mercier Consultancy MD is a dynamic consultancy firm dedicated to delivering exceptional services to our clients. We pride ourselves on our commitment to excellence and the professional development of our team members.

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