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German Player Support Specialist in Gaming | Sofia, Bulgaria

Mercier ConsultancyBonn, North Rhine-Westphalia, Germany
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in both German and English, written and spoken. Exceptional communication and customer service abilities. Previous experience in player support or customer service is preferred. A profound passion for gaming and understanding of gaming culture. Strong problem-solving skills and meticulous attention to detail. Able to work independently as well as collaboratively within a team. Familiarity with customer support software and gaming platforms is an advantage.

About the job

Join Mercier Consultancy as a German Player Support Specialist within our vibrant gaming division based in Sofia, Bulgaria! In this pivotal role, you'll serve as the primary support hub for our German-speaking gaming community, ensuring they enjoy an exceptional gaming experience.

As our Player Support Specialist, you will address player inquiries, resolve game-related challenges, and cultivate a welcoming atmosphere for all players. We seek passionate gaming enthusiasts with outstanding communication skills to engage effectively with our community.

Key Responsibilities

  • Provide top-notch support to German-speaking players through email, chat, and social media.
  • Troubleshoot technical issues, address gameplay inquiries, and assist with account management.
  • Accurately document player interactions and support issues in our customer relationship management system.
  • Collaborate with cross-functional teams to efficiently resolve complex player inquiries.
  • Collect player feedback and relay insights to the development team for continuous improvement.
  • Contribute to building a positive and engaging player community.
  • Stay abreast of the latest gaming trends and product developments.

About Mercier Consultancy

Mercier Consultancy is a leading provider of consultancy services with a focus on the gaming sector. We are dedicated to creating exceptional player experiences and fostering a supportive community.

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