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Genesys Cloud Analyst

On-site Full-time

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Experience Level

Not Applicable

Qualifications

We are looking for a passionate individual with knowledge of Genesys Cloud solutions. While formal experience is not mandatory, an understanding of cloud technologies and customer service platforms is a plus. Strong analytical thinking, problem-solving skills, and a collaborative spirit are essential. Key qualifications include:Familiarity with cloud services and customer interaction technologies. Ability to work effectively in a team environment. Excellent communication and interpersonal skills.

About the job

Join our innovative team as a Genesys Cloud Analyst at Sopra Steria, where you will play a pivotal role in enhancing the customer experience in the banking sector. Your expertise in Genesys Cloud will help us optimize our cloud solutions and deliver exceptional service.

As a key member of our Banca department, you will collaborate with stakeholders to ensure seamless implementation and integration of Genesys Cloud technologies. Your analytical skills will contribute to the continuous improvement of our systems and processes.

About Sopra Steria

Sopra Steria is a leading European technology consulting firm that provides innovative digital solutions to empower businesses. With a focus on customer satisfaction and operational efficiency, we partner with clients across various sectors, including banking, to drive their transformation journeys.

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