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General Manager for Luxury Residential Development

Pegasus Homes LtdLondon, England, United Kingdom
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in property management or a similar leadership role, with a strong background in luxury residential environments. Exceptional interpersonal and communication skills, with a focus on relationship-building. Strong organizational and multitasking abilities, capable of managing diverse responsibilities efficiently. Sound understanding of health and safety regulations and standards. A passion for providing excellent customer service and enhancing the resident experience.

About the job

Location: Hampstead, London

Package: Competitive salary plus enhanced benefits and rewards

Basis: Permanent

Hours: 40 hours per week

About Us:

Pegasus Homes Ltd is a vibrant and innovative company dedicated to designing, building, and creating high-quality homes tailored for independent living for those aged 60 and above. With a portfolio of over 1,100 homes across 40 communities, we pride ourselves on our beautifully crafted developments that foster stunning community living.

About the Role:

We are excited to announce an opening for a seasoned and highly professional General Manager to lead our flagship development, Fitzjohn’s. Situated just moments from Hampstead village, this exquisite collection of 29 luxury apartments represents the pinnacle of our offerings.

As the General Manager, you will be the heart of the community, acting as the vital link between our residents and the Pegasus brand. Your responsibilities will encompass overseeing our hydrotherapy spa and fitness studios, as well as mentoring a dedicated onsite team, ensuring that luxury is conveyed in every interaction.

Leadership & Management:

  • Lead and mentor a committed onsite team, managing everything from schedules to performance coaching, fostering a culture where excellence is the standard and staff retention is achieved through engagement.
  • Serve as the face of Pegasus Homes, collaborating closely with Sales and Rental teams to guarantee that the development and wellness facilities are always 'show-ready,' directly influencing occupancy and the reputation of this flagship site.

Operational Ownership:

  • Act as the primary liaison for the Development Team, overseeing defect management and post-handover works, ensuring that any issues are resolved without impacting the flawless aesthetic of the development.
  • Manage the guest suite diary and coordinate estate services to ensure a maintenance-free experience for residents.
  • Conduct weekly tests on mechanical and emergency systems and execute 'quick-fix' resets to ensure 100% facility availability.
  • As we outsource all hard and soft services, you will be the main onsite contact for our carefully selected partners, enforcing strict Service Level Agreements to ensure that every contractor operates with the discretion and excellence befitting a luxury environment.

Health & Safety:

  • Act as the lead voice in emergencies, taking decisive action to ensure the safety of residents and staff while maintaining a meticulous audit trail of all activities.

About Pegasus Homes Ltd

Pegasus Homes Ltd is a dynamic property development company specializing in creating high-quality homes for independent living for seniors. With over 40 communities and a commitment to excellence, we focus on enhancing the quality of life for our residents through beautifully designed living spaces and exceptional services.

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