About the job
Location: Hampstead, London
Package: Competitive salary plus enhanced benefits and rewards
Basis: Permanent
Hours: 40 hours per week
About Us:
Pegasus Homes Ltd is a vibrant and innovative company dedicated to designing, building, and creating high-quality homes tailored for independent living for those aged 60 and above. With a portfolio of over 1,100 homes across 40 communities, we pride ourselves on our beautifully crafted developments that foster stunning community living.
About the Role:
We are excited to announce an opening for a seasoned and highly professional General Manager to lead our flagship development, Fitzjohn’s. Situated just moments from Hampstead village, this exquisite collection of 29 luxury apartments represents the pinnacle of our offerings.
As the General Manager, you will be the heart of the community, acting as the vital link between our residents and the Pegasus brand. Your responsibilities will encompass overseeing our hydrotherapy spa and fitness studios, as well as mentoring a dedicated onsite team, ensuring that luxury is conveyed in every interaction.
Leadership & Management:
- Lead and mentor a committed onsite team, managing everything from schedules to performance coaching, fostering a culture where excellence is the standard and staff retention is achieved through engagement.
- Serve as the face of Pegasus Homes, collaborating closely with Sales and Rental teams to guarantee that the development and wellness facilities are always 'show-ready,' directly influencing occupancy and the reputation of this flagship site.
Operational Ownership:
- Act as the primary liaison for the Development Team, overseeing defect management and post-handover works, ensuring that any issues are resolved without impacting the flawless aesthetic of the development.
- Manage the guest suite diary and coordinate estate services to ensure a maintenance-free experience for residents.
- Conduct weekly tests on mechanical and emergency systems and execute 'quick-fix' resets to ensure 100% facility availability.
- As we outsource all hard and soft services, you will be the main onsite contact for our carefully selected partners, enforcing strict Service Level Agreements to ensure that every contractor operates with the discretion and excellence befitting a luxury environment.
Health & Safety:
- Act as the lead voice in emergencies, taking decisive action to ensure the safety of residents and staff while maintaining a meticulous audit trail of all activities.

