About the job
Are you a proactive individual who values clear processes, efficiency, and accountability? If so, you’re exactly who we’re looking for!
As a Customer Advisor (m/f/d), you will ensure our coaching clients receive professional support from day one until their successful completion. Your role is pivotal to our team: you will work with defined guidelines, consistently document important information, and ensure seamless communication with our clients.
If you appreciate working in a structured environment, making confident decisions, and can rely on a stable setting, this position is tailored for you.
Your Responsibilities
Client Onboarding: Guide new clients step-by-step through our systems and ensure all processes are followed.
Approvals & Management: Verify that all prerequisites are met and authorize structured processes.
Client Consulting: Respond to inquiries clearly, professionally, and solution-oriented via phone and in writing.
Support & Care: Be a reliable point of contact for our clients and ensure secure communication.
Live Calls: Facilitate group calls with clearly defined content while ensuring smooth processes and preparation.
What We Offer You
Structured Work Environment: Established processes, clear responsibilities, and well-documented procedures.
Systematic Onboarding: 2-4 weeks of structured handover with checklists, tools, and clear standards.
Reliable Team: Everyone knows their role; collaboration is based on order, responsibility, and commitment.
Planning Security: Regular working hours, long-term perspective, stable workplace in Dubai.
Modern Work Environment: Quiet, air-conditioned office focusing on efficiency and concentration.

