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Frontline Support Specialist at Deliverect | Mexico City

DeliverectMexico City
Hybrid Full-time

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Experience Level

Entry Level

Qualifications

Candidates should possess strong problem-solving abilities, excellent communication skills, and a passion for customer service. Familiarity with technical support and administrative tasks is a plus. A proactive mindset and the ability to work collaboratively with teams are essential for success in this role.

About the job

Join Deliverect and be a part of our API-first platform that is transforming the commerce landscape. Our comprehensive suite of on and off-premise solutions empowers the food and retail sectors, enhancing revenue streams and streamlining operations to facilitate seamless sales and delivery experiences. Your role here will be pivotal in shaping how businesses engage with their customers in an ever-evolving global market.

Department Overview:

The Customer Experience team at Deliverect is committed to driving customer success through personalized assistance and 24/7 support. Our mission is to help businesses of all sizes unlock the full potential of our innovative products. As dedicated advocates for our users, our global team utilizes industry expertise and a customer-focused strategy to foster continuous improvement and achieve successful outcomes worldwide. We prioritize tailored support and serve as a central feedback point, combining a personal touch with cutting-edge technology to ensure exceptional customer experiences throughout every Deliverect journey.

Your Contributions:

As a Frontline Support Specialist, you will be the primary contact for most of our customers, expertly addressing technical and administrative challenges with precision. Your responsibilities will include timely communications with various teams, escalating issues to subject matter experts, and collaborating with external partners. This role is a part-time position, fully remote, allowing you to work from the comfort of your home.

Work Schedule:

This position requires availability beyond standard business hours, including weekends and holidays on a rotating basis. A typical work week may include Monday-Friday shifts from 10:00 am to 7:00 pm or 11:00 am to 8:00 pm, with flexibility to meet operational needs. All hours worked in alignment with this schedule will be compensated according to local legal requirements, including overtime and holiday pay. Expected working hours range from 7:00 am to 10:00 pm regularly, with weekend shifts on a rotating schedule and holiday work based on business requirements.

*This is a full-time, hybrid role with a flexible work schedule, allowing for 3 days in our Mexico office and 2 days of remote work.*

About Deliverect

Deliverect is at the forefront of revolutionizing commerce through our innovative API-first platform. We provide a seamless suite of solutions that empower businesses within the food and retail industries, enhancing their revenue and simplifying operations. Our commitment to customer success drives us to deliver exceptional experiences and foster lasting connections between businesses and their customers.

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