Front Desk Supervisor

Join the dynamic team at CGS Federal as a Senior Help Desk Technician, where you will deliver exceptional Level 1 and Level 2 Help Desk support to an array of end users, including senior management, attorneys, support staff, and contractors for the Executive Office for the United States Attorneys (EOUSA).At CGS, we pride ourselves on fostering an environment that unites passionate and skilled professionals to tackle the government's most pressing challenges through innovative technology solutions. We are on the lookout for candidates who thrive in collaborative settings, are proactive in anticipating the needs of others, and are excited about driving government innovation. Our supportive workplace culture promotes professional development through a variety of learning opportunities.Key Responsibilities:- Oversee backup/restoration administration and support.- Provide file server support and user account/mailbox administration.- Facilitate software/hardware installation and troubleshooting.- Offer support for handheld devices and remote user setups.- Deliver end-user training and create procedural documentation.- Develop and maintain spreadsheets/databases for tracking IT-related tickets using ITIL methodologies.- Maintain inventory of IT assets including laptops, desktops, and peripherals.- Assist in setting up and supporting conference and training rooms with audio-visual systems.- Conduct online meeting sessions using applications like Adobe Connect.Qualifications:- Proven experience in IT support, particularly in a help desk environment.- Strong understanding of ITIL best practices.- Excellent communication and interpersonal skills.- Ability to work effectively in a team-oriented environment.- Familiarity with remote desktop applications and troubleshooting techniques.

Join CGS Federal as a Senior Help Desk Technician II, where you'll provide exceptional Level 1 & 2 Help Desk support services to a diverse group of end users, including senior management, attorneys, support staff, contractors, and various systems for the Executive Office for the United States Attorneys (EOUSA).At CGS, we are committed to harnessing the talents of motivated and skilled professionals to tackle some of the government's most complex challenges using innovative technology. We foster a collaborative environment where employees can thrive and grow professionally through numerous learning opportunities.Key Responsibilities:- Administer and support backup/restoration processes.- Provide file server support and user account/mailbox administration.- Install and troubleshoot software/hardware, including handheld devices.- Set up, support, and troubleshoot remote user access.- Conduct end-user training and create procedural documentation.- Maintain accurate records of all IT-related tickets following ITIL standards.- Generate proactive reports and conduct inventory management of IT assets.- Facilitate desk-side training for new employees on essential desktop applications.- Prepare conference and training rooms with necessary audio-visual support.- Utilize online meeting applications to ensure effective virtual communication.Qualifications:- Proven experience in Help Desk support, particularly with Level 1 & 2 services.- Strong technical skills in software/hardware installation and troubleshooting.- Excellent communication skills, with the ability to train and assist users effectively.- Familiarity with ITIL best practices and ticketing systems.- Ability to manage multiple tasks and prioritize effectively.

Who We Are:Strongpoint Partners is a technology-driven retirement services platform catering to small and mid-sized businesses. We specialize in integrated retirement third-party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and awarded the title of a Great Place to Work, we prioritize accuracy, compliance, and the reduction of regulatory risk for our clients. Our local client success teams are committed to understanding the unique nuances of the markets we serve.With a nationwide network of 19 leading firms, we combine a passion for service and innovation with the expertise required to ensure retirement solutions work for everyone. For more information, please visit our website.

Baird & Warner Real Estate seeks an Assistant Manager, Help Desk, to guide technical support for both in-office and remote staff. This hybrid position is based in Chicago, Illinois, with at least two days per week required on-site at the Downtown Chicago Loop office. Occasional travel to local branch offices is also part of the role. Role overview This position leads help desk operations, focusing on support for hardware, software, and network issues. The Assistant Manager oversees daily workflows, mentors IT Support Technicians, and ensures established standards are maintained. Managing the ticketing system, updating support documentation, and analyzing support trends are core aspects of the job. Key responsibilities Act as the escalation point for help desk inquiries and incident escalations across the company. Maintain a high standard of customer service in all interactions. Resolve incidents proactively to meet service level agreements. Create and update documentation and playbooks for support processes. Oversee the ticketing system, generate reports, and analyze support trends. Recommend process improvements based on support data and experience. Travel occasionally to Chicagoland locations as needed. Manage daily Help Desk operations, ensuring processes are documented and followed. Implement response procedures for end-user requests in line with ITIL standards. Lead and support Help Desk team members, assign tasks, and help resolve conflicts. Share monthly data insights and reports with IT leadership. Administer the IT Service Management tool to track incidents and manage user-related assets. Work to ensure high user satisfaction and effective call resolution. Oversee team members’ timesheets and manage on-call assignments. Work location This hybrid role requires a regular presence at the Downtown Chicago Loop office (120 S Lasalle Dr, Chicago, IL 60603) for at least two days each week, with occasional travel to other local offices.

Role Overview Kin Insurance is seeking an IT Help Desk Manager to guide a help desk team and improve service quality for a growing, remote-first company. This manager will focus on refining support processes, introducing automation where possible, and ensuring employees have a reliable IT experience as Kin continues to expand. This role is based in Chicago, IL. The Help Desk Manager must work on-site at the Chicago office at least once a week and be able to commute on short notice as needed. About Kin Insurance Kin simplifies life for homeowners, especially those facing climate risks, rising costs, and outdated systems. The company started with homeowners insurance and now offers a suite of solutions designed to empower and support homeowners. Kin combines data, technology, and personal support to deliver transparent, fair, and reassuring services when customers need them most. Founded in 2016, Kin operates as a remote-first company with employees across more than 35 states and serves customers in 13 states and growing. Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Kin is committed to meaningful impact for customers, communities, and employees. Learn more about the company’s mission and culture at kin.com and see how we work. What You Will Do This position leads the IT support function as Kin grows. The IT Help Desk Manager ensures employees receive prompt and dependable technical support, while building systems, processes, and a team ready to scale with the company.

Company OverviewFor over two decades, AEG has been at the forefront of revolutionizing sports and live entertainment. Each year, we welcome more than 160 million guests, produce over 10,000 shows, and host more than 22,000 events globally. Our dedication to innovation, creativity, and community engagement drives us to utilize our extensive network of 300+ venues, top-tier sports teams, iconic music brands, integrated entertainment districts, and premier ticketing platforms to craft unforgettable experiences that resonate with audiences worldwide.At AEG, we value the human connection and strive to create a diverse and inclusive workplace that mirrors the artists, athletes, and fans we serve. We aim to extend our impact beyond conventional limits, actively supporting the communities we are a part of while minimizing our environmental footprint through sustainable practices across all operations.Join us in making a difference and contributing to the joy of entertainment!Position Overview:The Service Desk Technician is responsible for delivering daily technical support and assisting in the management of the organization’s IT systems. This position encompasses support across both Mac and Windows environments, ensuring users receive prompt assistance while maintaining systems and facilitating IT operations across all departments.Key ResponsibilitiesDeliver first-tier technical support for laptops, software applications, and fundamental network issues in both Mac and Windows environments.Utilize the ServiceNow ticketing system to track, update, and resolve support requests effectively.Document troubleshooting procedures and resolutions, along with user guides, in Confluence.Deploy and configure laptops and peripherals for new team members (Mac and Windows).Facilitate onboarding and offboarding processes, including account setup and deactivation via Microsoft Azure Active Directory.Assist in managing user accounts and licenses within Microsoft 365.Organize and maintain IT inventory, ensuring accurate tracking and auditing of equipment.Support basic administration tasks for servers, file storage systems, and cloud platforms.Assist with mobile device management tasks (JAMF MDM), including device enrollment and troubleshooting.Provide technical support for office equipment like printers, telephones, and conference room technology (Konica Minolta, 3CX environment).Contribute to IT projects, such as equipment procurement, office setups, and system upgrades.

Join our dynamic team at Alpha Technologies Inc., where you will play a crucial role in providing top-notch desktop support to our users in Chicago. As a Desktop Support Technician, you will be responsible for troubleshooting and resolving hardware and software issues, ensuring a seamless computing experience for our clients.Skills & Experience Required:· Bachelor's Degree in a related field is preferred.· 2 to 4 years of hands-on experience in configuring, installing, troubleshooting, and repairing desktop computers, laptops, and printers.· Proven ability to deliver technical support to users via phone and in person, when necessary.· Strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007, Market Data Applications (e.g., Bloomberg), and telephony systems. Expert-level proficiency in at least one of these areas is essential.· Willingness to expand knowledge across various IT functional areas, demonstrating proficiency in two or more specialties.· Effective skills in managing and executing tasks within IT functional areas.· Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.· Experience with ticketing systems for managing work queues.· Availability for overtime, weekend, and on-call hours as required.· Excellent customer service skills, with a strong telephone presence.· Ability to manage multiple tasks efficiently and prioritize effectively.Key Responsibilities:· Provide initial troubleshooting for application and hardware issues. Resolve moderately complex desktop hardware and software problems independently, while escalating more complex issues to senior support staff.· Utilize policies to address various situations with minimal interpretation.Supervision:· Work on assigned projects under the guidance of a lead or manager.· Foster a team-oriented attitude with excellent communication skills, capable of working with minimal supervision and effectively handling customer interactions.

Join CGS Federal as a Senior Data Specialist IIEmployment Type: Full-Time, ExperiencedDepartment: eDiscoveryCGS Federal is actively searching for a highly skilled Senior Data Specialist II with profound expertise in litigation discovery processes to support the EDRM workflow for a significant Federal agency project.At CGS Federal, we unite driven, talented, and innovative individuals to tackle the most pressing challenges faced by the government using state-of-the-art technology. We are looking for candidates who are eager to contribute to government innovation, value teamwork, and can proactively address the needs of their colleagues. We pride ourselves on fostering a supportive environment where our employees can thrive and achieve professional growth through diverse learning opportunities.Key Responsibilities:- Conduct file manipulation, data loading, conversion services, database indexing, and perform quality assurance checks on data loads.- Develop, assess, and enhance methodologies and procedures for file manipulation compatible with COTS products and litigation support applications.- Ensure that incoming productions comply with the relevant ESI specifications.- Execute advanced tasks related to data export from contractor and client databases, including identifying data for export, confirming redactions and other markups, ensuring compliance with ESI specifications, and conducting quality checks on exported data.- Provide support to client attorneys, investigators, and paralegals by tracking and processing incoming documents, managing document review databases, producing documents for opposing parties in litigation, and maintaining records of produced documents. Applications include Everlaw, Relativity, and others.

As a Senior Account Manager at The Trade Desk, you will play a vital role in driving client success and maximizing the value our products deliver. You will be the trusted advisor for our clients, helping them navigate the complexities of programmatic advertising. Your ability to foster relationships and develop strategies will be crucial to achieving their goals.Join us and leverage your expertise to drive performance and deliver exceptional results!

What Awaits You:Exclusive Employee Benefits: Unlock special discounts at Fairmont Chicago and Accor properties worldwide for you and your family.Free Meals: Savor complimentary meals at our on-site employee cafeteria.Impactful Contributions: Play a vital role in our Corporate Social Responsibility initiatives.Endless Opportunities for Growth: Discover a roadmap for career advancement within Fairmont Chicago and beyond—your potential is limitless!Your Role: Fostering Culinary ExcellenceAre you ready to elevate your culinary career on a world-class stage? Join our dynamic culinary team and take your skills to new heights.Your Responsibilities:Maintain effective communication with Chefs and Sous Chefs.Prepare menu items according to recipes and yield guides, adhering to departmental standards.Ensure cleanliness, sanitation, and organization of assigned work areas.Adhere to hotel break policies and grooming standards.Follow proper storage procedures as outlined by health regulations and hotel guidelines.Report maintenance needs to the Chef.Keep kitchen work areas stocked with necessary tools, supplies, and equipment.Anticipate and respond promptly to guests’ needs, regardless of the time or busyness.Demonstrate comprehensive knowledge of departmental policies, procedures, and standards.Check kitchen printers to ensure they are operational and stocked with paper.Assist in service on the line as needed.Exhibit flexibility to work across all culinary areas within the hotel.Communicate shortages to the Chef to prevent running out of items.Adhere to kitchen policies, procedures, and safety standards for handling food.Follow the hotel's time and attendance policy.Perform other duties as assigned.Compensation: $28.05 per hour

As a Deal Desk Manager at Asana, you will play a pivotal role in optimizing our sales processes and ensuring our teams can close deals efficiently. You will collaborate with sales, operations, and finance to streamline workflows, develop pricing strategies, and enhance our deal approval processes. Your insights will help drive our growth strategy and improve customer satisfaction.

Role Overview United Firm is hiring a Front Desk Associate in Chicago, IL. This position serves as the first point of contact for clients and visitors, handling front desk operations and delivering professional customer service. What You Will Do Greet guests as they arrive Answer incoming phone calls Schedule appointments Support administrative tasks as needed Who We’re Looking For Friendly and organized approach Comfortable managing several tasks at once Enjoys working with people in person and over the phone

About Employer Direct Healthcare Employer Direct Healthcare’s Lantern platform connects people to leading healthcare specialists across the country. The curated Network of Excellence includes top experts in surgery, cancer care, infusions, and more, helping employers and their teams access high-quality care while reducing costs. Each member works with a dedicated care team, Care Advocates and nurses, who guide them from diagnosis through recovery, supporting a return to health, family, and work. Lantern serves over 6 million members nationwide and is trusted by some of the largest employers in the U.S. Learn more at lanterncare.com. What Guides the Team Logic: Decisions are made with clear reasoning and a focus on execution. Progress matters, and both small and large wins are celebrated. Inclusion: Diversity and a welcoming atmosphere are core values. Team members seek out different perspectives and value each person’s unique background. Grit: Tackling big challenges takes determination and ambition. The team supports creative ideas and pushes through obstacles together. Humanity: Members and clients are at the heart of the work. Service is personal, and the goal is to make a real difference for people navigating healthcare. Truth: Integrity guides every interaction. Honest communication matters more than telling people what they want to hear. Collaboration: Working together fuels innovation and meaningful change. The team values cooperation and shared problem-solving. These values, referred to as LIGHT, remind the team of their purpose: helping people find the right care, resources, and support to move forward in their lives. Interested in joining? Connect with Lantern to explore open roles and see how you can contribute.

Role Overview AccorHotels is hiring an Overnight Front Desk Agent in Chicago. This position is central to guest satisfaction during overnight hours. The agent greets arrivals, manages check-ins, and serves as the first point of contact for guests throughout the night. What You Will Do Welcome guests and handle check-in and check-out procedures during overnight shifts Manage room reservations and update guest records Respond to guest questions and resolve concerns promptly Share information about hotel amenities and local attractions

Role Overview Milhouse Engineering and Construction, Inc. is hiring a CAD Technician II for gas distribution work in Chicago, Illinois. This role focuses on producing accurate technical drawings and documentation for gas distribution and transmission projects using advanced CAD software. What You Will Do Create detailed plans, layouts, and schematics based on engineering specifications and design requirements. Ensure all drawings meet relevant standards, codes, and client guidelines. Work closely with engineers, project managers, and other team members to review and refine designs. Maintain thorough documentation to support project execution and compliance. Collaboration and Impact This position requires frequent coordination with multiple stakeholders to finalize designs and support project delivery. Attention to detail and strong communication skills help ensure drawings are accurate and align with project goals.

Role Overview Enviricorporation is hiring an Onsite Environmental Technician II in Chicago. This role supports day-to-day environmental operations and helps maintain regulatory compliance at project sites. What You Will Do Conduct field assessments to monitor environmental conditions Collect and document environmental samples as needed Work with internal teams to help implement environmental solutions Collaboration This position works closely with colleagues across departments to support environmental goals and operational needs.

OpenGov stands at the forefront of AI and ERP solutions tailored specifically for local and state governments across the U.S. With over 2,000 municipal entities—including cities, counties, state agencies, and educational districts—entrusting their operations to the OpenGov Public Service Platform, we empower these organizations to enhance efficiency, embrace change, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are unified within the OpenGov ERP, enabling public sector organizations to prioritize effectively and maximize ROI with every decision made. Discover our mission to facilitate more effective and accountable governance and our vision for high-performance government in every community at OpenGov.com.Job Summary:As a pivotal member of our team, the Manager will operate under the guidance of a Professional Services Director or Senior Manager, leading a dynamic group of Implementation Analysts and/or Implementation Consultants. Your primary responsibility will be to ensure the timely and budget-conscious deployment of OpenGov solutions, achieving high levels of customer satisfaction. This role demands not only leadership and oversight but also a robust technical skill set, particularly in data preparation, workflow documentation, and product configuration. You will play a critical role in mentoring your team on technical problem-solving, maintaining quality implementation standards, and collaborating cross-functionally to enhance delivery efficiency.Responsibilities:Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, cultivating a strong team culture, accountability, and ongoing professional development.Oversee the execution of high-quality customer implementations, guiding data requirements gathering, technical platform configuration, and administrator training.Assist team members in resolving technical issues pertaining to data formatting, system logic, and configuration workflows.Uphold consistency and quality in delivery by reinforcing implementation methodologies, process documentation, and technical standards.Provide hands-on support for complex projects, offering insights on data transformation strategies and workflow optimization.Gain an understanding of customer challenges and collaborate with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer experiences.

Syska Hennessy Group seeks a BIM Technician II - IV for its Chicago, IL office. This position centers on developing and managing digital building models that support engineering teams working on high-profile projects around the globe. The role calls for strong technical skills and a collaborative approach within a consulting, engineering, and commissioning firm recognized for complex building systems. Work environment The company fosters a supportive and diverse workplace, where team members value growth and have opportunities to advance their engineering careers. Open communication and teamwork are encouraged at all levels, creating an environment where ideas and expertise are shared freely. Schedule Monday to Thursday: In-office, 9 hours per day Friday: Remote, 4 hours Benefits Syska Hennessy Group provides competitive benefits and a flexible work schedule to help employees balance their professional and personal responsibilities.

At Compass, we are dedicated to assisting individuals in finding their ideal living spaces. Since our inception in 2012, we have been at the forefront of transforming the real estate landscape through our comprehensive platform that enables residential agents to provide unparalleled service to both sellers and buyers.Note: This is a full-time, in-office position located at our @properties office in Chicago, IL.As a Front Desk Administrator, you will be the first point of contact for clients and visitors. You will operate a multiline telephone system to manage incoming calls, warmly greet visitors, and ensure they are directed to the appropriate personnel. Your support to the office staff will include the following responsibilities:Welcoming on-site visitors, assessing their needs, and notifying the relevant personnel.Handling incoming calls, clarifying the purpose of the call, and redirecting to the suitable department.Providing accurate information about the organization, including directions and inquiries as necessary.Conducting basic searches, updates, and audits in the Multiple Listing Service (MLS).Working on designated projects assigned weekly, monthly, and quarterly.Creating and maintaining recruitment packets, listing and buyer packets, and managing form drawers.Organizing and upkeeping schedules.Supporting agents by addressing their inquiries and providing training related to technology and office procedures. Guiding agents to the correct department when required.Receiving, sorting, and routing mail, as well as communicating with the messenger service for inter-office deliveries.Maintaining fax machines, assisting users, and processing incoming faxes.Performing various clerical tasks, including maintaining files, photocopying, scanning, and collating.Ordering office and kitchen supplies as needed.Conducting daily cleaning tasks throughout the office, including kitchen and restroom maintenance.Restocking supplies and managing weekly inventory.Completing other assigned duties and projects as necessary.