Freelance Customer Experience Evaluator - Luxury Automotive (Sofia) BG

Role Overview At bunq, the Senior Experience Support Guide helps shape how users experience support. This role focuses on delivering quick, reliable, and thoughtful assistance, always aiming for real solutions rather than short-term fixes. By combining empathy with efficiency, the guide builds genuine trust with users. The position also involves improving support processes, making smart use of AI, and helping the team perform at its best. Main Responsibilities Deliver support that meets high standards for both speed and quality of resolution. Investigate issues thoroughly, looking for root causes and implementing lasting solutions. Continuously improve support operations by streamlining workflows and refining escalation paths, including the use of automation where it makes sense. Apply AI tools and analyze data to increase efficiency and anticipate user needs. Coach and mentor junior team members, sharing knowledge and raising overall team performance. Communicate complex topics in clear, reassuring language that matches bunq’s tone. Ensure every interaction demonstrates empathy, personal responsibility, and a strong commitment to excellent service. Location This position is based in Sofia, Bulgaria.

At bunq, we are not merely constructing a bank; we are revolutionizing the way individuals experience financial liberty. We firmly believe that our users deserve prompt and dependable assistance during urgent situations, providing them with complete peace of mind. As an SOS Hotline Support Guide, you will be the reassuring presence in challenging moments, embodying our philosophy of ownership, clarity, and trust restoration when it matters most Embrace OwnershipIn the role of SOS Hotline Support Guide, you will be pivotal in managing critical user interactions, ensuring their safety, security, and tranquility. This role transcends mere script-following; you will be a vital lifeline Immediately take charge of our 24/7 SOS Hotline, serving as the initial point of contact and mastering crisis de-escalation techniques to guide users from distress to a sense of security.Act as a definitive source of truth by employing strong analytical and investigative abilities to troubleshoot intricate issues, uncover root causes, and provide swift, conclusive solutions.Effortlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience while keeping the complexities behind the scenes hidden.Detect, analyze, and escalate systemic problems encountered, serving as our first line of defense to safeguard our entire user base and avert future issues.

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural environments in the workplace. Our expertise lies in multilingual markets, ensuring that the candidate recruitment process is both seamless and enjoyable.Your Next Job Awaits Without Boundaries!Join us in Sofia for an exciting opportunity as an Irish Support Experience Specialist.Why the Support Experience Specialist Role is Ideal for Your Growth:Live in Sofia and immerse yourself in diverse cultural experiences.Be the face of a global brand.Accelerate your career development.Your Daily Responsibilities Will Include:Undergoing specialized training for our product/service, you will:Address customer inquiries effectively.Guide customers to maximize their use of our product/service.Ensure a high quality of service in each interaction.

As a Payment Experience Specialist, you will become the trusted ally for our users, stepping in whenever payment issues arise. Whether a transfer is delayed or something seems amiss, you will diligently investigate with precision and care. Your mission is to ensure swift and accurate resolutions — eliminating confusion and guesswork.Embrace ResponsibilityIn this role, your responsibility extends beyond problem-solving; it involves keeping our users informed and confident throughout their journey. You will clarify the situation, outline the next steps, and indicate if any actions are required from their end. Your goal is to transform frustrating experiences into seamless interactions, making banking feel effortless.Deliver high-quality, empathetic support in every interaction, ensuring users feel heard and valued throughout their payment journey.Manage escalated payment issues by conducting thorough investigations, coordinating with relevant teams, and ensuring timely and accurate resolutions.Act promptly in urgent situations, recognizing the needs of distressed users and providing reassurance through swift action.Maintain clear communication with users by setting expectations, providing updates, and following through until their issues are fully resolved, fostering a transparent support experience.

Location: Sofia OfficeCompany: LivePerson Inc. About LivePerson LivePerson Inc. (NASDAQ: LPSN) helps leading brands connect with consumers through its Conversational Cloud platform. Companies such as HSBC, Chipotle, and Virgin Media use LivePerson to facilitate millions of interactions every month. The platform supports nearly a billion conversational exchanges monthly, using extensive datasets and advanced safety features to improve customer experience with Conversational AI. Role Overview The Senior Support Engineer serves as a technical expert for customers in the EMEA region. This role focuses on resolving complex technical issues, mentoring teammates, and acting as a bridge between customers and internal product teams. What You Will Do Address advanced technical concerns from customers across the EMEA region. Diagnose and resolve complex problems for global clients, aiming for high customer satisfaction. Take ownership of escalated support cases and resolve advanced technical challenges. Develop subject matter expertise in specific technical areas or platform features, and work with product developers to improve support tools and troubleshooting methods. Act as the main support liaison between customers, Product Management, Engineering/R&D, and other business units. Share customer feedback with development and service teams to address recurring issues. Mentor and train team members to handle technical escalations, reducing the need for further escalation. Analyze pain points and recurring issues, and help refine processes and requirements for better support tools and solutions. Lead or contribute to internal projects within the Support organization.

As a Cards Experience Specialist at bunq, you will be the first point of contact for our users when they encounter issues with card payments. From declined transactions to suspicious charges and refund requests, your role is to swiftly and effectively resolve these concerns, ensuring a smooth experience for our users.Your responsibilities include reviewing and issuing chargebacks and refunds, with a focus on accuracy and fairness. Equally important is your role in keeping users informed throughout the process, providing clear explanations of what is happening, what to expect next, and any actions required from their side.Embrace OwnershipBy promptly addressing issues and providing the right solutions, you will enhance our users' experiences and make their lives easier. Collaborate with various teams to address root causes and support payment operations in tackling even the most intricate challenges

Atlean World is an innovative HR SaaS consultant dedicated to fostering multicultural environments as the new standard in the workplace. We excel in multilingual markets, ensuring a smooth and enjoyable candidate recruitment process.Your Next Opportunity Awaits!Join our team in Sofia as a Lithuanian Support Experience Specialist and enjoy a vibrant work atmosphere.Why this role is perfect for your growth:Experience the multicultural landscape of SofiaRepresent a leading global brand in the HR spaceTake advantage of fast-tracked career development opportunitiesYour daily responsibilities will include:Providing specialized training on our products/servicesAssisting customers with their inquiriesGuiding customers towards optimal use of our products/servicesEnsuring high-quality standards in each customer case

Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits

About 3E 3E is dedicated to building a safer and more sustainable world. With more than 35 years in the field, the company operates across North America, Europe, and Asia. 3E delivers regulatory insights and technology to over 5,000 clients, helping them navigate chemical, product, and supply chain compliance. The team combines domain expertise with AI-driven solutions to support faster, more reliable compliance outcomes. Role Overview The Senior Customer Support Specialist joins the Customer Experience team in Sofia, Bulgaria. This position focuses on complex software and customer challenges, not routine high-volume support. The role involves collaborating with Product, Engineering, and Customer Success teams to address intricate issues, analyze data and system behavior, and drive lasting solutions. Serving as a key connection between customers and internal teams, this specialist takes ownership of issues from investigation through resolution. The work includes troubleshooting, interpreting technical information, and ensuring customers get the most value from 3E’s configurable platform. What You Will Do Handle complex customer inquiries, taking responsibility from analysis through to resolution Work closely with Product, Engineering, and Customer Success teams to resolve issues and improve processes Troubleshoot software and system behavior, interpret data, and implement sustainable solutions Champion customer satisfaction and support workflow improvements, including the use of AI tools Balance multiple tasks and manage high-pressure situations with professionalism and empathy Contribute to a collaborative, knowledge-sharing team environment in Sofia What We Look For Technical curiosity and a willingness to explore system operations Strong communication skills, both written and verbal Ability to manage complex or challenging situations calmly and professionally Adaptability and openness to change Experience collaborating across departments to solve problems Interest in process optimization and learning new tools Team and Growth This role is part of a supportive, close-knit team based in Sofia. The position offers broad exposure to different business areas, making it a strong fit for those interested in developing skills in product development, systems, and process improvement.

Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their business operations by providing not just business accounts and banking services, but also a robust suite of administrative solutions that streamline invoicing, accounting, and more.We are revolutionizing the small business banking landscape, boasting over 1.8 million members worldwide, including in the UK, India, Germany, and France.Through cutting-edge technology, our offerings are tailored specifically for SMEs. With rapid onboarding, minimal fees, and innovative functionalities, we focus on making data-driven decisions to fulfill our mission: to help SMEs reclaim both time and resources, allowing them to concentrate on their passion.Tide facts:Tide serves SMEs in the UK, India, Germany, and France.We proudly support over 1.8 million members, with 800,000 in the UK and 1,000,000 in India, and our growth is accelerating.We have successfully raised over $300 million in funding.Our team comprises over 2,500 diverse Tideans across the globe!Our headquarters are located in Central London, with a member support and technology center based in Sofia, Bulgaria, and additional technology hubs in Serbia, Romania, Lithuania, and Hyderabad, along with offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE TEAM:The Support team operates around the clock, delivering personalized assistance to our members through our experts. We actively gather feedback to develop user-friendly technology and serve as the representative voice of our members. Support is available via social media, phone, in-app messaging, and email.ABOUT THE ROLE:As the Head of Customer Experience Insights, you will be instrumental in amplifying the voice of our members and steering the content strategy that addresses their needs. This exciting role will allow you to lead a specialized function, bridging the gap between customer feedback and operational execution. You will oversee the entire feedback loop and manage our member-facing content team, ensuring that data-driven insights lead to meaningful product enhancements and operational excellence.Champion the Voice of the Customer: Lead the Voice of the Customer (VoC) strategy by synthesizing feedback from various channels (surveys, support tickets, reviews, interviews) to formulate a comprehensive understanding of customer sentiment and challenges.Drive Content Excellence: Direct the member-facing content team to ensure Help Center articles, FAQs, and macros are precise, appropriately toned, and optimized to enhance self-service and decrease contact volume.Deliver Actionable Insights: Analyze qualitative and quantitative data (NPS, CSAT, CES) to...

Role overview Brandwatch is looking for a Staff Software Engineer focused on Developer Experience (DevX). This position centers on strengthening the tools and workflows that help our engineering teams build and ship reliable products. The work directly supports a smoother, more effective developer environment across the company. Location This is a remote role based in Hungary or in Sofia, Bulgaria.

Role Overview Cision is looking for a Lead DevOps Engineer (Observability & Developer Experience) to guide two critical areas within our engineering organization. This remote position is open to candidates based in Hungary or Sofia, Bulgaria. This role focuses on supporting our observability platform and developer tools. The Lead DevOps Engineer will set technical direction for monitoring, logging, CI/CD, and automation, while remaining hands-on with engineering work. Collaboration with cross-functional teams is central, as is a commitment to continuous improvement and innovation across our systems. What You Will Do Lead and mentor a team of DevOps/SRE engineers working on observability (monitoring, logging, alerting) and developer experience (CI/CD pipelines, internal tools). Define the vision and roadmap for observability and developer productivity, aligning with business and engineering needs. Design, implement, and manage monitoring and logging infrastructure to provide clear visibility into system health and performance. Develop and maintain CI/CD pipelines and automation frameworks to support secure, rapid deployments and improve developer workflows. Work closely with engineering and product teams to deliver cross-functional initiatives that build reliability and efficiency into our services. Establish and share best practices for infrastructure management, incident response, and post-mortem analysis. Help define and implement AI tooling and standards, making scalable and secure AI solutions available to developers throughout the company. About Cision Cision supports individuals who want to make a real impact. We value every voice and welcome new ideas, believing that diverse perspectives drive our collective success. Our global team encourages curiosity, collaboration, and innovation, offering the chance to contribute meaningfully to the brands we serve. We aim to redefine communication and foster strong relationships. Whether solving complex problems or building new solutions, employee growth is a shared achievement. Join us as we shape the conversations of tomorrow.

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to streamline their operations and save valuable time and resources. Beyond providing business accounts and essential banking services, we offer a suite of highly intuitive administrative solutions that cover everything from invoicing to accounting.Tide is revolutionizing the small business banking sector with a global community of over 1.8 million members across the UK, India, Germany, and France.Leveraging cutting-edge technology, our solutions are architected specifically for SMEs. With rapid onboarding, competitive fees, and innovative features, we are committed to making data-driven decisions that align with our mission: helping SMEs save time and money so they can focus on what they love.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthSecured over $300 million in fundingA diverse team of over 2,500 Tideans globallyOffice locations include Central London, Sofia (Bulgaria), and tech centers in Serbia, Romania, Lithuania, and Hyderabad, among others.ABOUT THE TEAMTide is on the lookout for a talented Senior Product Designer to become a key player in our Experience Foundations team. This team plays a crucial role in enabling our product teams to develop outstanding and innovative products that our members will cherish in every interaction. As we embark on an exciting growth phase, we are eager to welcome experienced contributors who are passionate about quality and the craft of user experience. In this role, you will have the chance to make a direct impact on the experiences of Tide’s millions of members around the world.ABOUT THE ROLECollaborate within a cross-functional squad throughout the entire product lifecycle, from discovery to launch and beyond.Utilize your comprehensive Product Design skills to discover, research, design, and deliver engaging and meticulously crafted experiences across mobile and web platforms.Advance design concepts from initial prototypes to high-fidelity mock-ups.Gain in-depth insights into the needs and preferences of our members to drive design decisions.

At Cision, we are dedicated to empowering individuals to create meaningful impacts. Your voice matters here, your ideas are valued, and your unique perspective contributes to our collective success. As a member of our global team, you will flourish in a culture that promotes curiosity, collaboration, and innovation, all while making significant contributions to the brands we support. Join us in redefining communication and forging authentic connections that resonate. Whether you are tackling complex challenges or spearheading innovative initiatives, your growth is our achievement, and together, we’ll shape the conversations of the future. Empower your impact at Cision. Be seen, be understood, be you.

Speechify seeks a Senior Software Engineer in Sofia, Bulgaria to focus on core product experiences. This position plays a central role in shaping how users interact with Speechify’s technology, with a strong emphasis on product functionality and performance. Key responsibilities Work closely with other engineers to develop and refine important product features Use modern technologies to improve the user experience Deliver solutions that boost product reliability and efficiency Role impact Engineers in this role influence the quality and direction of Speechify’s platform. The work sets standards for both user experience and technical innovation throughout the company’s products.

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

Devexperts is looking for an Application Support Engineer - Level 1 based in Sofia. This entry-level role centers on providing technical support for customers using the company’s applications. Role overview The position involves working directly with clients to resolve issues and answer questions. Timely troubleshooting and clear communication help ensure customers can use Devexperts’ products without interruption. What you will do Respond to customer inquiries about application functionality Troubleshoot technical problems as they arise Assist clients in navigating and using Devexperts’ software Requirements Interest in technical support and problem solving Strong communication skills Ability to work onsite in Sofia

Join the dynamic team at Mercier Consultancy as a passionate Danish Player Support Specialist in our thriving gaming department located in Sofia, Bulgaria! In this exciting role, you will be the go-to support resource for our Danish-speaking gaming community, providing exceptional assistance and significantly enhancing player experiences.Your responsibilities will include responding to player inquiries, troubleshooting game-related challenges, and ensuring our players feel valued and supported. We are looking for individuals who not only love gaming but also excel in interpersonal communication to engage meaningfully with our players.Key ResponsibilitiesDeliver outstanding support to Danish-speaking players through email, chat, and social media channels.Resolve technical issues, gameplay queries, and account management concerns.Accurately log and manage player interactions in our support database.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather player feedback to provide valuable insights to the development team.Contribute to building a positive and enthusiastic gaming community.Stay updated on the latest gaming trends and developments relevant to our offerings.